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Frequently asked questions
about Metrickal

About remote service and outsourcing in general

You can hire two services: outsourcing and remote. In the first one, we analyze together which are the tasks that you want to refer to us and that we execute so that the project comes out as you wish. In the second case, you tell us the profile and skills you are looking for, and we recruit the talent.

At Metrickal, we outsource a wide range of functions such as:

  • Customer service and technical support
  • Administrative and financial processes
  • Digital marketing and lead generation
  • Data management and back office
  • Support in technological tools and SaaS
  • Any task that can be done remotely

Our approach is customized and adapted to your company’s usual processes.

The process is simple:

  • We evaluate your needs and objectives.
  • We design an aligned and customized outsourcing solution.
  • We assign an Account manager with a validated and trained team.
  • We started operations with real-time monitoring and recurring meetings for feedback and improvements.

From the moment you give us the green light, we will be operational in a maximum of 3 weeks.

We have different prices per hour, depending on the service and seniority you are looking for. and the seniority you are looking for, ranging from 8€ to 20€.

Per month by direct debit or bank transfer within 15 days of invoice date.

About remote workers

It depends on his work with you. If you work full-time you will probably have to give a minimum of 2 weeks notice. If not and you work on a task basis, you can stop collaborating when the project is finished, saving on labor and bureaucratic costs such as a dismissal.

It is a mere intermediary between the client who is looking for a specific profile and the candidate who wants a specific rate, but it is the client and the candidate who agree on the tasks to be performed, the project timings and the milestones to be achieved.

None, you pay per hour or task, so you can simply give notice to not renew to dispense with the service or give 15 days to terminate the contract. In addition, if what happens is that we are not happy with the results of the worker, in Metrickal we take care of the replacement of a new resource without hindering your work.

Of course, in fact it is recommended. Remember also that Metrickal in the remote service acts as a mere intermediary, as a recruiter.

At Metrickal, resources have their own reporting tools, but we can also help them to provide tools that adapt to your needs.

Can be done on an hourly basis for specific projects or by specific tasks

We always look for candidates who adapt to schedules agreed between both parties. We always look for the best for both parties to get the best performance.

In the outsourced service you don’t have to worry about it, because you assign us a project and we take care of the project. In the remote case, you must reach a deal with your resource to see how long they are working.

You will only pay per job or hour worked and we guarantee the immediate replacement of the equipment in case the results are not as expected.

At Metrickal we take very seriously the LOPD, privacy policy and cybersecurity. That is why every device used by our profiles is checked for malware and spyware. The resources working with you go through courses and exams every 6 months to ensure that they implement good data protection practices.

Are you ready to transform your business?

Outsourcing has never been easier or more strategic. Trust Metrickal, your trusted partner in remote BPO services.

Contact us today and let’s start building results from services.

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