{"id":9428,"date":"2026-05-22T11:25:58","date_gmt":"2026-05-22T09:25:58","guid":{"rendered":"https:\/\/metrickal.com\/customer-service-outsourcing\/"},"modified":"2026-09-30T18:24:57","modified_gmt":"2026-09-30T16:24:57","slug":"customer-service-outsourcing","status":"publish","type":"page","link":"https:\/\/metrickal.com\/en\/customer-service-outsourcing\/","title":{"rendered":"Customer Service Outsourcing"},"content":{"rendered":"<style>.mk-hub{--navy:#0E1B3D;--mag:#CE1782;--bd:#E4E7EC;--gr:#5B6478;font-family:inherit;}\n.mk-hub__hero{background:linear-gradient(135deg,#0E1B3D 0%,#1F2D4F 100%);padding:96px 24px 104px;text-align:center;position:relative;overflow:hidden;}\n.mk-hub__hero::after{content:\"\";position:absolute;top:-120px;right:-80px;width:420px;height:420px;border-radius:50%;background:rgba(206,23,130,.16);}\n.mk-hub__hero-in{position:relative;z-index:1;max-width:860px;margin:0 auto;}\n.mk-hub__eyebrow{display:inline-block;margin-bottom:24px;padding:7px 16px;background:rgba(206,23,130,.22);color:#FFC4E3;border-radius:100px;font-size:12px;font-weight:700;letter-spacing:1.3px;text-transform:uppercase;}\n.mk-hub__hero h1{margin:0 0 26px;color:#fff;font-size:46px;line-height:1.14;font-weight:800;}\n.mk-hub__hero p{margin:0;color:rgba(255,255,255,.82);font-size:18px;line-height:1.75;}\n.mk-hub__wrap{max-width:1180px;margin:0 auto;padding:80px 24px 96px;}\n.mk-hub__wrap p{color:var(--gr);font-size:17px;line-height:1.8;margin:0 0 24px;}\n.mk-hub__wrap h2{font-size:30px;font-weight:800;color:var(--navy);margin:64px 0 20px;line-height:1.25;}\n.mk-hub__cities{display:grid;grid-template-columns:1fr 1fr;gap:24px;margin-top:36px;}\n.mk-hub__city{display:block;text-decoration:none;color:inherit;background:#fff;border:1px solid var(--bd);border-radius:16px;padding:30px;transition:transform .2s,box-shadow .2s,border-color .2s;}\n.mk-hub__city span{text-decoration:none;}\n.mk-hub__city:hover{border-color:var(--mag);transform:translateY(-3px);box-shadow:0 10px 26px rgba(14,27,61,.10);}\n.mk-hub__svc{display:block;font-size:11px;font-weight:700;letter-spacing:1.1px;text-transform:uppercase;color:var(--mag);}\n.mk-hub__name{display:block;font-size:23px;font-weight:800;color:var(--navy);margin:10px 0 14px;}\n.mk-hub__desc{display:block;font-size:15px;line-height:1.7;color:var(--gr);margin:0 0 22px;}\n.mk-hub__foot{display:flex;align-items:center;justify-content:space-between;gap:10px;padding-top:20px;border-top:1px solid var(--bd);}\n.mk-hub__save{font-size:13px;font-weight:700;color:var(--navy);}\n.mk-hub__go{font-size:13.5px;font-weight:700;color:var(--mag);}\n.mk-hub__all{margin-top:34px;font-size:15.5px;}\n.mk-hub__all a{color:var(--mag);font-weight:700;text-decoration:none;}\n.mk-hub__cta{margin-top:64px;padding:36px;background:#F4F6FA;border-radius:16px;border-left:4px solid var(--mag);}\n.mk-hub__cta p{margin:0 0 24px;font-weight:700;font-size:18px;color:var(--navy);}\n.mk-hub__btns{display:flex;flex-wrap:wrap;gap:10px;}\n.mk-hub__btn{display:inline-block;padding:13px 26px;background:var(--mag);color:#fff;border-radius:100px;font-weight:700;text-decoration:none;font-size:15px;}\n.mk-hub__btn--alt{background:transparent;color:var(--navy);border:2px solid var(--navy);}\n@media (max-width:1024px){.mk-hub__cities{grid-template-columns:1fr;gap:16px;}}\n@media (max-width:768px){.mk-hub__hero{padding:64px 20px 72px;}.mk-hub__hero h1{font-size:30px;}.mk-hub__hero p{font-size:16px;}.mk-hub__wrap{padding:56px 20px 72px;}.mk-hub__wrap h2{font-size:24px;margin:48px 0 16px;}.mk-hub__wrap p{font-size:16px;}.mk-hub__city{padding:24px;}.mk-hub__name{font-size:21px;}.mk-hub__cta{padding:26px;margin-top:48px;}.mk-hub__btns{flex-direction:column;}.mk-hub__btn{text-align:center;}}\n<\/style>\n<div class=\"mk-hub\">\n<section class=\"mk-hub__hero\">\n<div class=\"mk-hub__hero-in\"><span class=\"mk-hub__eyebrow\">Customer service \u00b7 Spain<\/span><\/p>\n<h1>Externalizaci\u00f3n de atenci\u00f3n al cliente<\/h1>\n<p>Customer service outsourcing in Spain with multilingual remote teams. Coverage across our Spanish city network.<\/p>\n<\/div>\n<\/section>\n<div class=\"mk-hub__wrap\">\n<p>Outsourcing customer service means delegating support to your customers, by phone, email or chat, to a team that works with your tools and under your criteria.<\/p>\n<p>We are a BPO company based in Barcelona. Our Account Managers are in Spain and teams are built in whichever country best fits each operation, depending on the functions, languages and hours you need.<\/p>\n<h2>Where we provide this service<\/h2>\n<p>The contact centre agreement is national, so the base salary does not change between cities. What changes is the local market: which profiles you find, how long a vacancy takes to fill and which languages your customers call in.<\/p>\n<div class=\"mk-hub__cities\"><a class=\"mk-hub__city\" href=\"https:\/\/metrickal.com\/en\/customer-service-outsourcing\/customer-service-outsourcing-in-barcelona\/\"><span class=\"mk-hub__svc\">Atenci\u00f3n al cliente<\/span><span class=\"mk-hub__name\">Barcelona<\/span><span class=\"mk-hub__desc\">Support in Catalan and Spanish for companies in the 22@ district and the Eixample.<\/span><span class=\"mk-hub__foot\"><span class=\"mk-hub__save\">Savings up to 52%<\/span><span class=\"mk-hub__go\">See Barcelona &rarr;<\/span><\/span><\/a><a class=\"mk-hub__city\" href=\"https:\/\/metrickal.com\/en\/customer-service-outsourcing-in-malaga\/\"><span class=\"mk-hub__svc\">Atenci\u00f3n al cliente<\/span><span class=\"mk-hub__name\">M\u00e1laga<\/span><span class=\"mk-hub__desc\">Support in Spanish, English and German for the international market of the Costa del Sol.<\/span><span class=\"mk-hub__foot\"><span class=\"mk-hub__save\">Savings up to 55%<\/span><span class=\"mk-hub__go\">See Malaga &rarr;<\/span><\/span><\/a><\/div>\n<p class=\"mk-hub__all\">We work in seven more cities. <a href=\"https:\/\/metrickal.com\/en\/locations\/\">See all locations &rarr;<\/a><\/p>\n<div class=\"mk-hub__cta\">\n<p>Want to know if this fits your operation?<\/p>\n<div class=\"mk-hub__btns\"><a class=\"mk-hub__btn\" href=\"https:\/\/metrickal.com\/en\/company-contact\/\">Request a diagnostic<\/a><a class=\"mk-hub__btn mk-hub__btn--alt\" href=\"https:\/\/metrickal.com\/en\/calculator\/\">Calculate your team cost<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Customer Service Outsourcing (CSO) in Spain with multilingual remote teams. Coverage in 8 cities. <\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-9428","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Service Outsourcing - Empresa de Externalizaci\u00f3n de Servicios y soluciones BPO | Metrickal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/metrickal.com\/en\/customer-service-outsourcing\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service Outsourcing - Empresa de Externalizaci\u00f3n de Servicios y soluciones BPO | Metrickal\" \/>\n<meta property=\"og:description\" content=\"Customer Service Outsourcing (CSO) in Spain with multilingual remote teams. Coverage in 8 cities.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/metrickal.com\/en\/customer-service-outsourcing\/\" \/>\n<meta property=\"og:site_name\" content=\"Empresa de Externalizaci\u00f3n de Servicios y soluciones BPO | Metrickal\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-30T16:24:57+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/metrickal.com\\\/en\\\/customer-service-outsourcing\\\/\",\"url\":\"https:\\\/\\\/metrickal.com\\\/en\\\/customer-service-outsourcing\\\/\",\"name\":\"Customer Service Outsourcing - Empresa de Externalizaci\u00f3n de Servicios y soluciones BPO | Metrickal\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/metrickal.com\\\/en\\\/#website\"},\"datePublished\":\"2026-05-22T09:25:58+00:00\",\"dateModified\":\"2026-09-30T16:24:57+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/metrickal.com\\\/en\\\/customer-service-outsourcing\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/metrickal.com\\\/en\\\/customer-service-outsourcing\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/metrickal.com\\\/en\\\/customer-service-outsourcing\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/metrickal.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customer Service Outsourcing\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/metrickal.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/metrickal.com\\\/en\\\/\",\"name\":\"Metrickal\",\"description\":\"Metrickal es una empresa de externalizaci\u00f3n de servicios especializada en reclutamiento remoto y BPO. Contrata talento global validado y reduce costes con resultados medibles.\",\"publisher\":{\"@id\":\"https:\\\/\\\/metrickal.com\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/metrickal.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/metrickal.com\\\/en\\\/#organization\",\"name\":\"Metrickal\",\"url\":\"https:\\\/\\\/metrickal.com\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/metrickal.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/metrickal.com\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/logo-metrical.svg\",\"contentUrl\":\"https:\\\/\\\/metrickal.com\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/logo-metrical.svg\",\"width\":149,\"height\":37,\"caption\":\"Metrickal\"},\"image\":{\"@id\":\"https:\\\/\\\/metrickal.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.linkedin.com\\\/company\\\/metrickal\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Customer Service Outsourcing - Empresa de Externalizaci\u00f3n de Servicios y soluciones BPO | Metrickal","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/metrickal.com\/en\/customer-service-outsourcing\/","og_locale":"en_US","og_type":"article","og_title":"Customer Service Outsourcing - Empresa de Externalizaci\u00f3n de Servicios y soluciones BPO | Metrickal","og_description":"Customer Service Outsourcing (CSO) in Spain with multilingual remote teams. Coverage in 8 cities.","og_url":"https:\/\/metrickal.com\/en\/customer-service-outsourcing\/","og_site_name":"Empresa de Externalizaci\u00f3n de Servicios y soluciones BPO | Metrickal","article_modified_time":"2026-09-30T16:24:57+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/metrickal.com\/en\/customer-service-outsourcing\/","url":"https:\/\/metrickal.com\/en\/customer-service-outsourcing\/","name":"Customer Service Outsourcing - Empresa de Externalizaci\u00f3n de Servicios y soluciones BPO | Metrickal","isPartOf":{"@id":"https:\/\/metrickal.com\/en\/#website"},"datePublished":"2026-05-22T09:25:58+00:00","dateModified":"2026-09-30T16:24:57+00:00","breadcrumb":{"@id":"https:\/\/metrickal.com\/en\/customer-service-outsourcing\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/metrickal.com\/en\/customer-service-outsourcing\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/metrickal.com\/en\/customer-service-outsourcing\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/metrickal.com\/en\/"},{"@type":"ListItem","position":2,"name":"Customer Service Outsourcing"}]},{"@type":"WebSite","@id":"https:\/\/metrickal.com\/en\/#website","url":"https:\/\/metrickal.com\/en\/","name":"Metrickal","description":"Metrickal es una empresa de externalizaci\u00f3n de servicios especializada en reclutamiento remoto y BPO. Contrata talento global validado y reduce costes con resultados medibles.","publisher":{"@id":"https:\/\/metrickal.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/metrickal.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/metrickal.com\/en\/#organization","name":"Metrickal","url":"https:\/\/metrickal.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/metrickal.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/metrickal.com\/wp-content\/uploads\/2025\/07\/logo-metrical.svg","contentUrl":"https:\/\/metrickal.com\/wp-content\/uploads\/2025\/07\/logo-metrical.svg","width":149,"height":37,"caption":"Metrickal"},"image":{"@id":"https:\/\/metrickal.com\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/metrickal"]}]}},"_links":{"self":[{"href":"https:\/\/metrickal.com\/en\/wp-json\/wp\/v2\/pages\/9428","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/metrickal.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/metrickal.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/metrickal.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/metrickal.com\/en\/wp-json\/wp\/v2\/comments?post=9428"}],"version-history":[{"count":2,"href":"https:\/\/metrickal.com\/en\/wp-json\/wp\/v2\/pages\/9428\/revisions"}],"predecessor-version":[{"id":10116,"href":"https:\/\/metrickal.com\/en\/wp-json\/wp\/v2\/pages\/9428\/revisions\/10116"}],"wp:attachment":[{"href":"https:\/\/metrickal.com\/en\/wp-json\/wp\/v2\/media?parent=9428"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}