{"id":9675,"date":"2026-06-05T20:43:07","date_gmt":"2026-06-05T18:43:07","guid":{"rendered":"https:\/\/metrickal.com\/customer-service-outsourcing\/customer-service-outsourcing-in-barcelona\/"},"modified":"2026-07-24T23:57:53","modified_gmt":"2026-07-24T21:57:53","slug":"customer-service-outsourcing-in-barcelona","status":"publish","type":"page","link":"https:\/\/metrickal.com\/en\/customer-service-outsourcing\/customer-service-outsourcing-in-barcelona\/","title":{"rendered":"Customer Service Outsourcing in Barcelona"},"content":{"rendered":"\n<style>\n:root {\n  --rosa: #CE1782; --rosa-hover: #B5106F; --rosa-light: #FEEFF8; --rosa-mid: #F5C9E2;\n  --navy: #071A35; --navy-deep: #050F26; --navy-light: #112344;\n  --text: #5C5C5C; --text-dark: #1E2330; --text-muted: #878D9C;\n  --white: #FFFFFF; --surface: #F5F5F5; --surface-cool: #F7F8FB;\n  --border: #EAEBED; --border-soft: #F1F2F4; --mint: #0FEDC1; --danger: #DE3D3D;\n  --shadow-sm: 0 4px 12px rgba(0,0,0,.04);\n  --shadow-md: 0 8px 32px rgba(0,0,0,.06);\n  --shadow-lg: 0 16px 40px rgba(206,23,130,.10);\n}\n.mk *, .mk *::before, .mk *::after { box-sizing: border-box; }\n.mk { font-family: 'Manrope', system-ui, -apple-system, sans-serif; font-size: 16px; line-height: 1.5; color: var(--text); background: var(--white); -webkit-font-smoothing: antialiased; }\n.mk h1, .mk h2, .mk h3, .mk h4 { font-family: 'DM Sans', system-ui, sans-serif; font-weight: 900; letter-spacing: -0.025em; margin: 0; color: var(--navy); }\n.mk p { margin: 0; }\n.mk a { color: inherit; text-decoration: none; transition: color .15s ease; }\n.mk a:hover { color: var(--rosa); }\n.mk ul { list-style: none; padding: 0; margin: 0; }\n.mk img, .mk svg { display: block; max-width: 100%; }\n\n\/* Sections \u2014 all 1440px full-width with inner 1280px content *\/\n.mk-section { width: 100%; padding: 0; position: relative; }\n.mk-wrap { max-width: 1280px; margin: 0 auto; padding: 0 80px; }\n@media (max-width: 1024px) { .mk-wrap { padding: 0 32px; } }\n@media (max-width: 640px) { .mk-wrap { padding: 0 20px; } }\n\n\/* Eyebrow pill *\/\n.mk-eyebrow { display: inline-flex; align-items: center; padding: 8px 14px; background: var(--rosa-light); color: var(--rosa); font-family: 'DM Sans', sans-serif; font-weight: 700; font-size: 12px; letter-spacing: 0.08em; text-transform: uppercase; border-radius: 999px; }\n\n\/* Buttons *\/\n.mk-btn { display: inline-flex; align-items: center; justify-content: center; padding: 16px 28px; font-family: 'DM Sans', sans-serif; font-weight: 700; font-size: 15px; border-radius: 999px; text-decoration: none; transition: all .15s ease; cursor: pointer; }\n.mk-btn--primary { background: var(--rosa); color: var(--white); box-shadow: var(--shadow-lg); }\n.mk-btn--primary:hover { background: var(--rosa-hover); color: var(--white); transform: translateY(-1px); }\n.mk-btn--outline { background: transparent; color: var(--navy); border: 1.5px solid var(--navy); }\n.mk-btn--outline:hover { background: var(--navy); color: var(--white); }\n\n\/* Section heads *\/\n.mk-section-head { max-width: 800px; margin: 0 auto; text-align: center; }\n.mk-section-head h2 { font-size: clamp(32px, 4vw, 52px); line-height: 1.05; margin-top: 16px; }\n.mk-section-head .mk-section-sub { margin-top: 16px; font-size: 17px; color: var(--text); }\n\n\/* === 01 HERO === *\/\n.mk-hero { padding: 80px 0 80px; }\n.mk-hero__wrap { display: grid; grid-template-columns: 640px 1fr; gap: 80px; max-width: 1280px; margin: 0 auto; padding: 0 80px; }\n@media (max-width: 1100px) { .mk-hero__wrap { grid-template-columns: 1fr; gap: 48px; } }\n.mk-hero__left h1 { font-size: clamp(40px, 5vw, 64px); line-height: 1.04; margin-top: 24px; }\n.mk-hero__lead { margin-top: 32px; font-size: 18px; line-height: 1.55; max-width: 600px; color: var(--text); }\n.mk-hero__ctas { display: flex; gap: 12px; margin-top: 40px; flex-wrap: wrap; }\n.mk-hero__trust { display: flex; align-items: center; gap: 16px; margin-top: 40px; }\n.mk-hero__avatars { display: flex; }\n.mk-avatar { width: 36px; height: 36px; border-radius: 50%; border: 2px solid var(--white); margin-left: -10px; display: flex; align-items: center; justify-content: center; font-weight: 700; font-size: 11px; color: var(--white); font-family: 'DM Sans', sans-serif; }\n.mk-avatar:first-child { margin-left: 0; }\n.mk-avatar:nth-child(1) { background: linear-gradient(135deg, #CE1782, #B5106F); }\n.mk-avatar:nth-child(2) { background: linear-gradient(135deg, #0FEDC1, #0BC4A1); }\n.mk-avatar:nth-child(3) { background: linear-gradient(135deg, #071A35, #112344); }\n.mk-avatar:nth-child(4) { background: linear-gradient(135deg, #5C5C5C, #1E2330); }\n.mk-hero__trust-text { font-size: 13px; line-height: 1.3; }\n.mk-hero__trust-text strong { display: block; color: var(--navy); font-weight: 700; font-size: 14px; }\n.mk-hero__trust-text span { color: var(--text-muted); }\n\n\/* HeroRight 520x600 with blobs + HeroImageCard 480x600 *\/\n.mk-hero__right { position: relative; width: 520px; height: 600px; }\n@media (max-width: 1100px) { .mk-hero__right { width: 100%; max-width: 520px; margin: 0 auto; } }\n.mk-blob { position: absolute; border-radius: 50%; filter: blur(0px); opacity: 0.5; z-index: 1; }\n.mk-blob--rosa { left: 60px; top: -40px; width: 380px; height: 380px; background: radial-gradient(circle, var(--rosa-mid) 0%, var(--rosa-light) 70%, transparent 100%); }\n.mk-blob--mint { left: 380px; top: 460px; width: 160px; height: 160px; background: radial-gradient(circle, var(--mint) 0%, rgba(15,237,193,.3) 60%, transparent 100%); }\n.mk-hero__card { position: absolute; left: 20px; top: 0; width: 480px; height: 600px; background: var(--white); border-radius: 24px; box-shadow: var(--shadow-md); padding: 36px; z-index: 2; }\n@media (max-width: 1100px) { .mk-hero__card { width: 100%; } }\n.mk-statpill { display: inline-flex; align-items: center; gap: 10px; padding: 10px 18px; background: var(--surface-cool); border-radius: 999px; font-size: 13px; font-weight: 700; color: var(--navy); }\n.mk-statpill__dot { width: 8px; height: 8px; border-radius: 50%; background: var(--mint); box-shadow: 0 0 0 4px rgba(15,237,193,.18); animation: mk-pulse 1.8s infinite; }\n@keyframes mk-pulse { 0%, 100% { box-shadow: 0 0 0 4px rgba(15,237,193,.18); } 50% { box-shadow: 0 0 0 8px rgba(15,237,193,.08); } }\n\n\/* HeroProfileCard *\/\n.mk-profcard { margin-top: 18px; border: 1px solid var(--border); border-radius: 16px; padding: 24px; background: var(--white); }\n.mk-profcard__head { display: flex; justify-content: space-between; align-items: center; }\n.mk-profcard__title { font-family: 'DM Sans', sans-serif; font-size: 11px; font-weight: 700; letter-spacing: 0.1em; color: var(--text-muted); text-transform: uppercase; }\n.mk-livedot { display: inline-flex; align-items: center; gap: 4px; font-size: 10px; font-weight: 700; color: var(--rosa); letter-spacing: 0.06em; }\n.mk-livedot__d { width: 6px; height: 6px; background: var(--rosa); border-radius: 50%; animation: mk-pulse 1.5s infinite; }\n.mk-profrow { display: flex; align-items: center; justify-content: space-between; padding: 14px 0; border-bottom: 1px solid var(--border-soft); }\n.mk-profrow:last-of-type { border-bottom: none; }\n.mk-profrow__left { display: flex; align-items: center; gap: 10px; }\n.mk-profrow__ico { width: 32px; height: 32px; background: var(--surface-cool); border-radius: 50%; display: flex; align-items: center; justify-content: center; font-size: 14px; }\n.mk-profrow__label strong { display: block; font-size: 14px; font-weight: 700; color: var(--navy); }\n.mk-profrow__label small { display: block; font-size: 12px; color: var(--text-muted); margin-top: 2px; }\n.mk-profrow__price { font-family: 'DM Sans', sans-serif; font-size: 14px; font-weight: 800; color: var(--navy); }\n.mk-profcta { display: block; text-align: center; margin-top: 12px; padding: 6px; font-size: 13px; font-weight: 700; color: var(--rosa); }\n.mk-profcta:hover { color: var(--rosa-hover); }\n\n\/* HeroBigStat *\/\n.mk-bigstat { margin-top: 24px; padding: 24px; background: linear-gradient(135deg, var(--rosa-light), #fff); border-radius: 16px; border: 1px solid var(--rosa-mid); }\n.mk-bigstat__lbl { font-size: 13px; font-weight: 700; color: var(--rosa); text-transform: uppercase; letter-spacing: 0.06em; }\n.mk-bigstat__num { font-family: 'DM Sans', sans-serif; font-size: 96px; font-weight: 900; line-height: 1; letter-spacing: -0.04em; color: var(--rosa); margin-top: 8px; }\n.mk-bigstat__cap { font-size: 13px; color: var(--text); margin-top: 8px; line-height: 1.35; }\n\n\/* === 02 LOGOS === *\/\n.mk-logos { padding: 80px 0 60px; background: var(--surface-cool); }\n.mk-logos__head { text-align: center; font-family: 'DM Sans', sans-serif; font-size: 12px; font-weight: 700; letter-spacing: 0.12em; text-transform: uppercase; color: var(--text-muted); }\n.mk-logos__row { display: flex; justify-content: space-between; align-items: center; margin-top: 32px; gap: 24px; flex-wrap: wrap; }\n.mk-logo { font-family: 'DM Sans', sans-serif; font-weight: 800; font-size: 17px; color: var(--text-muted); opacity: 0.7; letter-spacing: 0.04em; }\n\n\/* === 03 LLM ANSWER === *\/\n.mk-llm { padding: 60px 0; }\n.mk-llm__box { display: grid; grid-template-columns: 88px 1fr; gap: 32px; padding: 40px 48px; background: linear-gradient(135deg, #FAFBFE, #F4F6FB); border: 1px solid var(--border); border-radius: 24px; max-width: 1280px; margin: 0 auto; }\n@media (max-width: 800px) { .mk-llm__box { grid-template-columns: 1fr; gap: 24px; padding: 28px; } }\n.mk-llm__icon { width: 64px; height: 64px; background: var(--navy); color: var(--white); font-family: 'DM Sans', sans-serif; font-weight: 900; font-size: 36px; display: flex; align-items: center; justify-content: center; border-radius: 50%; }\n.mk-llm__q { font-family: 'DM Sans', sans-serif; font-size: 26px; font-weight: 900; color: var(--navy); line-height: 1.2; }\n.mk-llm__a { margin-top: 18px; font-size: 16px; line-height: 1.6; color: var(--text-dark); }\n.mk-llm__source { margin-top: 24px; font-size: 12px; color: var(--text-muted); }\n.mk-llm__source strong { color: var(--navy); font-family: 'DM Sans', sans-serif; letter-spacing: 0.04em; }\n.mk-llm__cta { display: inline-flex; align-items: center; gap: 6px; margin-top: 16px; padding: 12px 22px; background: var(--rosa); color: var(--white); border-radius: 999px; font-weight: 700; font-size: 14px; }\n.mk-llm__cta:hover { background: var(--rosa-hover); color: var(--white); }\n\n\/* === 04 STATS GRID === *\/\n.mk-stats { padding: 80px 0; }\n.mk-stats__grid { display: grid; grid-template-columns: repeat(4, 1fr); gap: 20px; margin-top: 56px; max-width: 1280px; margin-left: auto; margin-right: auto; padding: 0 80px; }\n@media (max-width: 1024px) { .mk-stats__grid { grid-template-columns: repeat(2, 1fr); padding: 0 32px; } }\n@media (max-width: 540px) { .mk-stats__grid { grid-template-columns: 1fr; } }\n.mk-statcard { padding: 32px 28px; background: var(--white); border: 1px solid var(--border); border-radius: 20px; }\n.mk-statcard__num { font-family: 'DM Sans', sans-serif; font-size: 56px; font-weight: 900; line-height: 1; color: var(--rosa); letter-spacing: -0.04em; }\n.mk-statcard__num small { font-size: 31px; margin-left: 4px; color: var(--rosa); font-weight: 800; }\n.mk-statcard__lbl { font-family: 'DM Sans', sans-serif; font-size: 17px; font-weight: 800; color: var(--navy); margin-top: 16px; line-height: 1.25; }\n.mk-statcard__cap { margin-top: 16px; font-size: 13px; color: var(--text-muted); line-height: 1.45; }\n.mk-stats__cta-row { text-align: center; margin-top: 56px; }\n\n\/* === 05 WHY CITY === *\/\n.mk-why { padding: 100px 0; background: var(--surface-cool); }\n.mk-why__wrap { display: grid; grid-template-columns: 600px 1fr; gap: 80px; max-width: 1280px; margin: 0 auto; padding: 0 80px; align-items: start; }\n@media (max-width: 1024px) { .mk-why__wrap { grid-template-columns: 1fr; gap: 48px; padding: 0 32px; } }\n.mk-why__left h2 { font-size: clamp(32px, 4vw, 52px); line-height: 1.05; margin-top: 16px; }\n.mk-why__left p { margin-top: 24px; font-size: 16px; line-height: 1.7; color: var(--text); }\n.mk-why__bullets { margin-top: 32px; display: grid; gap: 18px; }\n.mk-bullet { display: flex; gap: 12px; align-items: flex-start; }\n.mk-bullet__check { flex-shrink: 0; width: 24px; height: 24px; background: var(--rosa-light); color: var(--rosa); border-radius: 50%; display: flex; align-items: center; justify-content: center; font-weight: 900; font-size: 13px; }\n.mk-bullet p { margin: 0; font-size: 15px; line-height: 1.55; color: var(--text-dark); }\n.mk-why__cta { margin-top: 40px; }\n.mk-why__right { position: sticky; top: 100px; }\n.mk-mapcard { background: var(--white); border: 1px solid var(--border); border-radius: 24px; padding: 60px 40px; text-align: center; box-shadow: var(--shadow-sm); }\n.mk-mapcard__pin { font-size: 56px; }\n.mk-mapcard__name { font-family: 'DM Sans', sans-serif; font-size: 32px; font-weight: 900; color: var(--navy); margin-top: 16px; letter-spacing: -0.02em; }\n.mk-mapcard__sub { font-size: 13px; color: var(--text-muted); margin-top: 6px; }\n.mk-mini-row { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; margin-top: 24px; }\n.mk-mini { background: var(--white); border: 1px solid var(--border); border-radius: 16px; padding: 24px; }\n.mk-mini__num { font-family: 'DM Sans', sans-serif; font-size: 28px; font-weight: 900; color: var(--navy); letter-spacing: -0.02em; }\n.mk-mini--rosa .mk-mini__num { color: var(--rosa); }\n.mk-mini__lbl { font-size: 13px; font-weight: 700; color: var(--navy); margin-top: 12px; }\n.mk-mini__cap { font-size: 12px; color: var(--text-muted); margin-top: 4px; }\n\n\/* === 06 SERVICE DEFINITION === *\/\n.mk-def { padding: 100px 0; }\n.mk-def__wrap { display: grid; grid-template-columns: 760px 488px; gap: 32px; max-width: 1280px; margin: 56px auto 0; padding: 0 80px; }\n@media (max-width: 1024px) { .mk-def__wrap { grid-template-columns: 1fr; padding: 0 32px; } }\n.mk-def__left { background: var(--white); border: 1px solid var(--border); border-radius: 24px; padding: 40px; }\n.mk-def__label { font-family: 'DM Sans', sans-serif; font-size: 12px; font-weight: 700; letter-spacing: 0.1em; color: var(--rosa); text-transform: uppercase; }\n.mk-def__lead { margin-top: 16px; font-size: 17px; line-height: 1.6; color: var(--text-dark); }\n.mk-def__div { height: 1px; background: var(--border); margin: 32px 0; }\n.mk-def__list { display: grid; gap: 16px; margin-top: 24px; }\n.mk-def__row { display: flex; gap: 12px; align-items: flex-start; }\n.mk-def__dot { flex-shrink: 0; width: 8px; height: 8px; background: var(--rosa); border-radius: 50%; margin-top: 8px; }\n.mk-def__row p { margin: 0; font-size: 15px; line-height: 1.55; color: var(--text); }\n.mk-cite { background: linear-gradient(135deg, var(--navy) 0%, var(--navy-deep) 100%); color: var(--white); border-radius: 24px; padding: 36px; }\n.mk-cite + .mk-cite { margin-top: 20px; }\n.mk-cite__lbl { font-family: 'DM Sans', sans-serif; font-size: 12px; font-weight: 700; letter-spacing: 0.1em; color: var(--mint); text-transform: uppercase; }\n.mk-cite__num { font-family: 'DM Sans', sans-serif; font-size: 64px; font-weight: 900; line-height: 1; color: var(--white); letter-spacing: -0.03em; margin-top: 16px; }\n.mk-cite__txt { margin-top: 20px; font-size: 14px; line-height: 1.6; color: rgba(255,255,255,.85); }\n.mk-cite__src { margin-top: 24px; font-size: 11px; color: rgba(255,255,255,.6); letter-spacing: 0.04em; }\n\n\/* === 07 SERVICES GRID === *\/\n.mk-svc { padding: 100px 0; background: var(--surface-cool); }\n.mk-svc__grid { display: grid; grid-template-columns: repeat(3, 1fr); gap: 24px; margin-top: 64px; max-width: 1280px; margin-left: auto; margin-right: auto; padding: 0 80px; }\n@media (max-width: 1024px) { .mk-svc__grid { grid-template-columns: 1fr 1fr; padding: 0 32px; } }\n@media (max-width: 720px) { .mk-svc__grid { grid-template-columns: 1fr; } }\n.mk-svccard { background: var(--white); border: 1px solid var(--border); border-radius: 20px; padding: 32px; transition: all .2s ease; }\n.mk-svccard:hover { transform: translateY(-2px); box-shadow: var(--shadow-md); border-color: var(--rosa-mid); }\n.mk-svccard__icon { width: 56px; height: 56px; background: var(--rosa-light); border-radius: 14px; display: flex; align-items: center; justify-content: center; font-size: 28px; }\n.mk-svccard__title { font-family: 'DM Sans', sans-serif; font-size: 20px; font-weight: 800; color: var(--navy); margin-top: 24px; line-height: 1.2; }\n.mk-svccard__desc { margin-top: 16px; font-size: 14px; line-height: 1.6; color: var(--text); }\n.mk-svccard__tags { display: flex; gap: 6px; margin-top: 24px; flex-wrap: wrap; }\n.mk-tag { padding: 4px 10px; background: var(--surface); color: var(--navy); font-size: 11px; font-weight: 700; border-radius: 999px; font-family: 'DM Sans', sans-serif; }\n\n\/* === 08 COMPARISON TABLE === *\/\n.mk-cmp { padding: 100px 0; }\n.mk-cmp__table { max-width: 1280px; margin: 56px auto 0; padding: 0 80px; }\n@media (max-width: 1024px) { .mk-cmp__table { padding: 0 32px; } }\n.mk-cmp__tbl { width: 100%; border-collapse: separate; border-spacing: 0; background: var(--white); border-radius: 20px; overflow: hidden; box-shadow: var(--shadow-sm); border: 1px solid var(--border); }\n.mk-cmp__tbl th, .mk-cmp__tbl td { padding: 24px 32px; text-align: left; vertical-align: middle; font-size: 14px; line-height: 1.5; }\n.mk-cmp__tbl th { font-family: 'DM Sans', sans-serif; font-size: 12px; font-weight: 700; letter-spacing: 0.08em; text-transform: uppercase; color: var(--text-muted); background: var(--surface); border-bottom: 1px solid var(--border); }\n.mk-cmp__tbl th .mk-cmp__sub { display: block; margin-top: 8px; font-weight: 600; font-size: 13px; text-transform: none; letter-spacing: 0; color: var(--text); }\n.mk-cmp__tbl th--rec { background: linear-gradient(180deg, var(--rosa-light), #fff); position: relative; }\n.mk-cmp__tbl th--rec .mk-cmp__sub { color: var(--rosa); font-weight: 700; }\n.mk-cmp__rec-tag { display: inline-block; padding: 4px 10px; background: var(--rosa); color: var(--white); font-size: 9px; font-weight: 800; letter-spacing: 0.08em; border-radius: 999px; margin-left: 8px; vertical-align: middle; }\n.mk-cmp__tbl tr + tr td { border-top: 1px solid var(--border-soft); }\n.mk-cmp__tbl td.mk-cmp__factor { font-family: 'DM Sans', sans-serif; font-weight: 700; color: var(--navy); font-size: 15px; }\n.mk-cmp__cell { display: flex; gap: 12px; align-items: flex-start; }\n.mk-cmp__x, .mk-cmp__chk { flex-shrink: 0; width: 22px; height: 22px; border-radius: 50%; display: inline-flex; align-items: center; justify-content: center; font-weight: 900; font-size: 13px; }\n.mk-cmp__x { background: #FEEAEA; color: var(--danger); }\n.mk-cmp__chk { background: rgba(15,237,193,.16); color: #0A8E72; }\n\n\/* === 09 PRICING === *\/\n.mk-pri { padding: 100px 0; background: linear-gradient(180deg, #fff 0%, var(--surface-cool) 100%); }\n.mk-pri__table { max-width: 1280px; margin: 56px auto 0; padding: 0 80px; }\n@media (max-width: 1024px) { .mk-pri__table { padding: 0 32px; } }\n.mk-pri__tbl { width: 100%; border-collapse: separate; border-spacing: 0; background: var(--white); border-radius: 20px; overflow: hidden; box-shadow: var(--shadow-md); border: 1px solid var(--border); }\n.mk-pri__tbl th, .mk-pri__tbl td { padding: 22px 28px; font-size: 15px; line-height: 1.4; }\n.mk-pri__tbl th { font-family: 'DM Sans', sans-serif; font-size: 12px; font-weight: 700; letter-spacing: 0.08em; text-transform: uppercase; color: var(--text-muted); background: var(--surface); text-align: center; }\n.mk-pri__tbl th:first-child { text-align: left; }\n.mk-pri__tbl td { text-align: center; }\n.mk-pri__tbl td:first-child { text-align: left; font-family: 'DM Sans', sans-serif; font-weight: 700; color: var(--navy); }\n.mk-pri__tbl tr + tr td { border-top: 1px solid var(--border-soft); }\n.mk-pri__local { font-family: 'DM Sans', sans-serif; font-weight: 700; color: var(--text); font-size: 17px; }\n.mk-pri__metr { font-family: 'DM Sans', sans-serif; font-weight: 900; color: var(--rosa); font-size: 20px; letter-spacing: -0.02em; }\n.mk-pri__save { display: inline-flex; align-items: center; padding: 6px 14px; background: rgba(15,237,193,.18); color: #0A8E72; font-family: 'DM Sans', sans-serif; font-weight: 800; font-size: 13px; border-radius: 999px; }\n.mk-pri__foot { padding: 20px 28px; background: var(--surface); border-top: 1px solid var(--border); font-size: 12px; color: var(--text-muted); line-height: 1.55; }\n.mk-pri__cta-row { text-align: center; margin-top: 56px; }\n\n\/* === 10 METHODOLOGY === *\/\n.mk-meth { padding: 100px 0; }\n.mk-meth__steps { display: grid; grid-template-columns: repeat(5, 1fr); gap: 20px; margin-top: 56px; max-width: 1280px; margin-left: auto; margin-right: auto; padding: 0 80px; }\n@media (max-width: 1024px) { .mk-meth__steps { grid-template-columns: repeat(2, 1fr); padding: 0 32px; } }\n@media (max-width: 540px) { .mk-meth__steps { grid-template-columns: 1fr; } }\n.mk-step { background: var(--white); border: 1px solid var(--border); border-radius: 20px; padding: 28px 24px; }\n.mk-step__head { display: flex; align-items: center; gap: 10px; }\n.mk-step__num { width: 36px; height: 36px; background: var(--navy); color: var(--white); border-radius: 50%; display: flex; align-items: center; justify-content: center; font-family: 'DM Sans', sans-serif; font-weight: 900; font-size: 16px; }\n.mk-step__day { padding: 4px 10px; background: var(--rosa-light); color: var(--rosa); font-family: 'DM Sans', sans-serif; font-size: 11px; font-weight: 800; letter-spacing: 0.05em; border-radius: 999px; }\n.mk-step__title { font-family: 'DM Sans', sans-serif; font-size: 18px; font-weight: 800; color: var(--navy); margin-top: 20px; line-height: 1.2; }\n.mk-step__desc { margin-top: 16px; font-size: 13px; line-height: 1.6; color: var(--text); }\n\n\/* === 11 TESTIMONIALS === *\/\n.mk-test { padding: 100px 0; background: var(--surface-cool); }\n.mk-test__grid { display: grid; grid-template-columns: repeat(3, 1fr); gap: 24px; margin-top: 56px; max-width: 1280px; margin-left: auto; margin-right: auto; padding: 0 80px; }\n@media (max-width: 1024px) { .mk-test__grid { grid-template-columns: 1fr; padding: 0 32px; } }\n.mk-testcard { background: var(--white); border: 1px solid var(--border); border-radius: 20px; padding: 36px; display: flex; flex-direction: column; min-height: 380px; }\n.mk-testcard__q { font-family: 'DM Sans', sans-serif; font-size: 48px; color: var(--rosa); line-height: 1; margin-bottom: 16px; }\n.mk-testcard__txt { font-size: 16px; line-height: 1.6; color: var(--text-dark); flex: 1; }\n.mk-testcard__btm { margin-top: 24px; padding-top: 24px; border-top: 1px solid var(--border-soft); display: flex; gap: 14px; align-items: center; }\n.mk-testcard__avatar { width: 44px; height: 44px; border-radius: 50%; background: linear-gradient(135deg, var(--rosa), var(--navy)); color: var(--white); display: flex; align-items: center; justify-content: center; font-family: 'DM Sans', sans-serif; font-weight: 800; font-size: 14px; }\n.mk-testcard__author { font-family: 'DM Sans', sans-serif; font-weight: 800; font-size: 15px; color: var(--navy); }\n.mk-testcard__role { font-size: 13px; color: var(--text); margin-top: 2px; }\n.mk-testcard__tag { display: inline-block; margin-top: 6px; font-size: 10px; font-weight: 800; color: var(--rosa); letter-spacing: 0.08em; }\n.mk-test__stats { display: grid; grid-template-columns: repeat(4, 1fr); gap: 16px; margin-top: 56px; padding: 32px 0; max-width: 1280px; margin-left: auto; margin-right: auto; padding-left: 80px; padding-right: 80px; }\n@media (max-width: 1024px) { .mk-test__stats { grid-template-columns: repeat(2, 1fr); padding-left: 32px; padding-right: 32px; } }\n.mk-tstat { text-align: center; }\n.mk-tstat__n { font-family: 'DM Sans', sans-serif; font-size: 40px; font-weight: 900; color: var(--navy); letter-spacing: -0.03em; }\n.mk-tstat__l { font-size: 13px; color: var(--text-muted); margin-top: 8px; }\n\n\/* === 12 ORIGINAL DATA === *\/\n.mk-data { padding: 100px 0; }\n.mk-data__grid { display: grid; grid-template-columns: repeat(3, 1fr); gap: 24px; margin-top: 56px; max-width: 1280px; margin-left: auto; margin-right: auto; padding: 0 80px; }\n@media (max-width: 1024px) { .mk-data__grid { grid-template-columns: 1fr; padding: 0 32px; } }\n.mk-datacard { background: linear-gradient(160deg, var(--navy), var(--navy-deep)); color: var(--white); border-radius: 20px; padding: 36px; min-height: 360px; display: flex; flex-direction: column; }\n.mk-datacard__lbl { font-family: 'DM Sans', sans-serif; font-size: 11px; font-weight: 700; letter-spacing: 0.1em; color: var(--mint); text-transform: uppercase; }\n.mk-datacard__big { font-family: 'DM Sans', sans-serif; font-size: 72px; font-weight: 900; color: var(--white); letter-spacing: -0.04em; line-height: 1; margin-top: 24px; }\n.mk-datacard__txt { font-size: 14px; line-height: 1.6; color: rgba(255,255,255,.82); margin-top: 24px; flex: 1; }\n.mk-datacard__src { font-size: 11px; color: rgba(255,255,255,.55); margin-top: 24px; letter-spacing: 0.04em; }\n.mk-datacard__src strong { color: var(--mint); }\n\n\/* === 13 FAQ === *\/\n.mk-faq { padding: 100px 0; background: var(--surface-cool); }\n.mk-faq__list { max-width: 960px; margin: 56px auto 0; padding: 0 32px; }\n.mk-faq__item { background: var(--white); border: 1px solid var(--border); border-radius: 16px; margin-bottom: 12px; overflow: hidden; }\n.mk-faq__item details { padding: 0; }\n.mk-faq__item summary { padding: 24px 28px; cursor: pointer; display: flex; justify-content: space-between; align-items: center; gap: 16px; font-family: 'DM Sans', sans-serif; font-size: 17px; font-weight: 700; color: var(--navy); list-style: none; }\n.mk-faq__item summary::-webkit-details-marker { display: none; }\n.mk-faq__item summary::after { content: '+'; font-size: 24px; color: var(--rosa); font-weight: 400; line-height: 1; }\n.mk-faq__item[open] summary::after { content: '\u2212'; }\n.mk-faq__answer { padding: 0 28px 24px; font-size: 15px; line-height: 1.65; color: var(--text); }\n.mk-faq__cta { max-width: 960px; margin: 40px auto 0; padding: 36px; background: var(--white); border-radius: 20px; text-align: center; border: 1px solid var(--border); }\n.mk-faq__cta h3 { font-family: 'DM Sans', sans-serif; font-size: 22px; font-weight: 800; color: var(--navy); }\n.mk-faq__cta .mk-btn { margin-top: 20px; }\n.mk-faq__cta a.mk-link { display: inline-block; margin-top: 16px; font-size: 14px; color: var(--rosa); font-weight: 700; }\n\n\/* === 14 AUTHOR BIO === *\/\n.mk-author { padding: 60px 0; }\n.mk-author__card { max-width: 1280px; margin: 0 auto; padding: 32px; background: var(--white); border: 1px solid var(--border); border-radius: 20px; display: grid; grid-template-columns: 96px 1fr auto; gap: 32px; align-items: center; }\n@media (max-width: 1024px) { .mk-author__card { grid-template-columns: 1fr; text-align: center; } }\n.mk-author__avatar { width: 96px; height: 96px; border-radius: 50%; background: linear-gradient(135deg, var(--rosa), var(--navy)); color: var(--white); display: flex; align-items: center; justify-content: center; font-family: 'DM Sans', sans-serif; font-weight: 900; font-size: 32px; }\n.mk-author__top { display: flex; align-items: center; gap: 12px; font-size: 12px; font-weight: 700; color: var(--text-muted); letter-spacing: 0.06em; text-transform: uppercase; }\n.mk-author__verify { padding: 4px 10px; background: rgba(15,237,193,.18); color: #0A8E72; border-radius: 999px; font-size: 11px; font-weight: 800; letter-spacing: 0.04em; }\n.mk-author__name { font-family: 'DM Sans', sans-serif; font-size: 22px; font-weight: 800; color: var(--navy); margin-top: 8px; }\n.mk-author__bio { margin-top: 12px; font-size: 14px; line-height: 1.6; color: var(--text); }\n.mk-author__links { margin-top: 16px; display: flex; gap: 24px; flex-wrap: wrap; }\n.mk-author__links a { color: var(--rosa); font-weight: 700; font-size: 14px; }\n.mk-author__date { text-align: right; font-size: 11px; color: var(--text-muted); letter-spacing: 0.06em; text-transform: uppercase; }\n.mk-author__date strong { display: block; font-family: 'DM Sans', sans-serif; font-size: 16px; font-weight: 800; color: var(--navy); margin-top: 6px; text-transform: none; letter-spacing: 0; }\n.mk-author__date span { display: block; margin-top: 4px; color: var(--text); text-transform: none; letter-spacing: 0; font-size: 12px; }\n\n\/* === 15 RELATED CITIES === *\/\n.mk-cities { padding: 100px 0; }\n.mk-cities__grid { display: grid; grid-template-columns: repeat(4, 1fr); gap: 16px; margin-top: 56px; max-width: 1280px; margin-left: auto; margin-right: auto; padding: 0 80px; }\n@media (max-width: 1024px) { .mk-cities__grid { grid-template-columns: repeat(2, 1fr); padding: 0 32px; } }\n.mk-citycard { display: block; background: var(--white); border: 1px solid var(--border); border-radius: 14px; padding: 20px 24px; transition: all .15s ease; }\n.mk-citycard:hover { border-color: var(--rosa-mid); box-shadow: var(--shadow-sm); transform: translateY(-1px); }\n\n.mk-citycard--soon { opacity: .55; cursor: default; background: #FAFAFB; }\n.mk-citycard--soon:hover { border-color: var(--border); box-shadow: none; transform: none; }\n.mk-citycard--soon .mk-citycard__sub { font-style: italic; }\n.mk-citycard__top { display: flex; align-items: center; gap: 10px; }\n.mk-citycard__pin { width: 28px; height: 28px; background: var(--rosa-light); border-radius: 50%; display: flex; align-items: center; justify-content: center; font-size: 14px; }\n.mk-citycard__name { font-family: 'DM Sans', sans-serif; font-size: 17px; font-weight: 800; color: var(--navy); }\n.mk-citycard__sub { margin-top: 12px; font-size: 12px; color: var(--text-muted); }\n.mk-citycard--current { background: var(--rosa-light); border-color: var(--rosa-mid); }\n.mk-citycard--all { background: var(--surface-cool); border-style: dashed; text-align: center; }\n.mk-citycard--all .mk-citycard__name { color: var(--rosa); display: block; text-align: center; }\n\n\/* === 16 FINAL CTA === *\/\n.mk-final { padding: 100px 0; }\n.mk-final__card { max-width: 1280px; margin: 0 auto; padding: 80px 200px; background: linear-gradient(135deg, var(--navy) 0%, var(--navy-deep) 100%); border-radius: 32px; text-align: center; color: var(--white); position: relative; overflow: hidden; }\n@media (max-width: 1024px) { .mk-final__card { padding: 60px 32px; } }\n.mk-final__card::before { content: ''; position: absolute; top: -100px; right: -100px; width: 300px; height: 300px; background: radial-gradient(circle, rgba(206,23,130,.25), transparent 70%); }\n.mk-final__card::after { content: ''; position: absolute; bottom: -80px; left: -80px; width: 200px; height: 200px; background: radial-gradient(circle, rgba(15,237,193,.15), transparent 70%); }\n.mk-final__eyebrow { display: inline-flex; padding: 8px 14px; background: rgba(255,255,255,.1); color: var(--white); border-radius: 999px; font-family: 'DM Sans', sans-serif; font-size: 12px; font-weight: 700; letter-spacing: 0.08em; text-transform: uppercase; position: relative; z-index: 2; }\n.mk-final__card h2 { font-family: 'DM Sans', sans-serif; font-size: clamp(32px, 4vw, 48px); font-weight: 900; line-height: 1.05; color: var(--white); margin-top: 24px; letter-spacing: -0.025em; position: relative; z-index: 2; }\n.mk-final__card p { margin-top: 24px; font-size: 17px; line-height: 1.55; color: rgba(255,255,255,.85); max-width: 760px; margin-left: auto; margin-right: auto; position: relative; z-index: 2; }\n.mk-final__btns { display: flex; gap: 14px; justify-content: center; margin-top: 40px; flex-wrap: wrap; position: relative; z-index: 2; }\n.mk-final__btns .mk-btn--primary { background: var(--rosa); }\n.mk-final__btns .mk-btn--outline { color: var(--white); border-color: rgba(255,255,255,.5); }\n.mk-final__btns .mk-btn--outline:hover { background: rgba(255,255,255,.1); color: var(--white); border-color: var(--white); }\n.mk-final__trust { display: flex; gap: 32px; justify-content: center; margin-top: 32px; flex-wrap: wrap; position: relative; z-index: 2; }\n.mk-final__trust span { display: inline-flex; align-items: center; gap: 6px; font-size: 13px; color: rgba(255,255,255,.75); }\n.mk-final__trust span::before { content: '\u2713'; color: var(--mint); font-weight: 900; }\n\n@import url('https:\/\/fonts.googleapis.com\/css2?family=DM+Sans:wght@400;700;800;900&family=Manrope:wght@400;500;600;700;800&display=swap');\n\n\n\n\n\/* === SCOPED FIXES \u2014 only target .mk children, plus minimal page-ID scoped overrides === *\/\n\n\/* (1) Hide the duplicate theme post title above our hero \u2014 scoped to these 2 pages *\/\nbody.page-id-9424 .entry-title,\nbody.page-id-9426 .entry-title,\nbody.page-id-9424 .page-title,\nbody.page-id-9426 .page-title { display: none !important; }\n\n\/* (2) Theme applies `filter: brightness(0) invert(1)` to header logo + nav widget,\n   designed for dark hero pages. Our hero left is white, so the white logo\/nav\n   would be invisible. Undo the filter ONLY on these 2 pages. *\/\n\n\/* Button text colors *\/\n.mk .mk-btn { text-decoration: none !important; }\n.mk a.mk-btn--primary, .mk .mk-btn--primary { color: #FFFFFF !important; background: var(--rosa) !important; }\n.mk a.mk-btn--primary:hover, .mk .mk-btn--primary:hover { background: var(--rosa-hover) !important; color: #FFFFFF !important; }\n.mk a.mk-btn--outline, .mk .mk-btn--outline { color: var(--navy) !important; background: transparent !important; border: 1.5px solid var(--navy) !important; }\n.mk a.mk-btn--outline:hover, .mk .mk-btn--outline:hover { background: var(--navy) !important; color: #FFFFFF !important; }\n\n\/* (3) Final CTA outline button \u2014 higher specificity so white text + bright border stick *\/\n.mk .mk-final .mk-final__card .mk-btn--outline,\n.mk .mk-final__btns a.mk-btn--outline,\n.mk-final__card a.mk-btn--outline {\n  color: #FFFFFF !important;\n  background: transparent !important;\n  border: 1.5px solid rgba(255,255,255,0.7) !important;\n}\n.mk .mk-final .mk-final__card .mk-btn--outline:hover,\n.mk .mk-final__btns a.mk-btn--outline:hover,\n.mk-final__card a.mk-btn--outline:hover {\n  background: rgba(255,255,255,0.12) !important;\n  border-color: #FFFFFF !important;\n  color: #FFFFFF !important;\n}\n\n.mk a.mk-profcta { color: var(--rosa) !important; }\n.mk a.mk-llm__cta { color: #FFFFFF !important; background: var(--rosa); }\n.mk-author__links a { color: var(--rosa) !important; }\n\n\/* Comparison table column widths *\/\n.mk-cmp__tbl { table-layout: fixed; }\n.mk-cmp__tbl th:nth-child(1), .mk-cmp__tbl td:nth-child(1) { width: 28%; }\n.mk-cmp__tbl th:nth-child(2), .mk-cmp__tbl td:nth-child(2) { width: 36%; }\n.mk-cmp__tbl th:nth-child(3), .mk-cmp__tbl td:nth-child(3) { width: 36%; }\n\n\/* === HERO REDESIGN \u2014 Figma-faithful dark navy right card === *\/\n.mk-hero { padding: 40px 0 60px; }\n.mk-hero__wrap {\n  display: grid !important;\n  grid-template-columns: minmax(0, 1fr) minmax(0, 460px) !important;\n  gap: 48px !important;\n  max-width: 1100px !important;\n  margin: 0 auto !important;\n  padding: 0 20px !important;\n  align-items: start !important;\n}\n@media (max-width: 900px) { .mk-hero__wrap { grid-template-columns: 1fr !important; } }\n.mk-hero__left h1 {\n  font-size: clamp(34px, 4.2vw, 50px) !important;\n  line-height: 1.08 !important;\n}\n.mk-h1-rosa { color: var(--rosa) !important; }\n\n.mk-hero__right {\n  position: relative !important;\n  width: 100% !important;\n  height: auto !important;\n  background: linear-gradient(165deg, #0B1F40 0%, #050F26 100%) !important;\n  border-radius: 32px !important;\n  padding: 36px 30px 32px !important;\n  overflow: hidden !important;\n  box-shadow: 0 24px 64px rgba(7,26,53,0.20) !important;\n}\n.mk-hero__right .mk-blob {\n  position: absolute !important;\n  border-radius: 50% !important;\n  filter: blur(50px) !important;\n  z-index: 0 !important;\n  pointer-events: none !important;\n  top: auto !important; left: auto !important; right: auto !important;\n}\n.mk-hero__right .mk-blob--rosa {\n  right: -90px !important; bottom: -130px !important;\n  width: 340px !important; height: 340px !important;\n  background: var(--rosa) !important; opacity: 0.55 !important;\n}\n.mk-hero__right .mk-blob--mint {\n  left: -90px !important; bottom: -60px !important;\n  width: 240px !important; height: 240px !important;\n  background: var(--mint) !important; opacity: 0.28 !important;\n}\n.mk-hero__right .mk-hero__card {\n  background: transparent !important;\n  box-shadow: none !important;\n  padding: 0 !important;\n  position: relative !important;\n  z-index: 2 !important;\n  width: 100% !important;\n  height: auto !important;\n  left: 0 !important;\n  top: 0 !important;\n}\n.mk-hero__card > .mk-statpill { background: white !important; color: var(--navy) !important; }\n.mk-hero__card .mk-profcard {\n  background: white !important;\n  border-radius: 14px !important;\n  padding: 16px 18px !important;\n  margin-top: 14px !important;\n  border: none !important;\n}\n.mk-profcard .mk-profrow { padding: 10px 0 !important; }\n.mk-profcard .mk-profrow__ico { width: 28px !important; height: 28px !important; font-size: 13px !important; }\n.mk-profcard .mk-profrow__label strong { font-size: 13px !important; }\n.mk-profcard .mk-profrow__label small { font-size: 11px !important; }\n.mk-profcard .mk-profrow__price { font-size: 13px !important; }\n.mk-hero__card .mk-bigstat {\n  background: none !important;\n  border: none !important;\n  padding: 0 !important;\n  margin-top: 26px !important;\n}\n.mk-hero__card .mk-bigstat__lbl {\n  color: rgba(255,255,255,0.78) !important;\n  font-family: 'Manrope', sans-serif !important;\n  font-size: 13px !important;\n  font-weight: 500 !important;\n  letter-spacing: 0 !important;\n  text-transform: none !important;\n}\n.mk-hero__card .mk-bigstat__num {\n  font-size: clamp(72px, 8.5vw, 116px) !important;\n  color: #FFFFFF !important;\n  margin-top: 4px !important;\n}\n.mk-hero__card .mk-bigstat__cap {\n  color: rgba(255,255,255,0.65) !important;\n  font-size: 12px !important;\n  margin-top: 10px !important;\n}\n\n\/* Trust avatars: rosa \/ navy \/ mint \/ rosa-mid (per Figma) *\/\n.mk-hero__avatars .mk-avatar {\n  font-size: 0 !important;\n  width: 28px !important;\n  height: 28px !important;\n  margin-left: -8px !important;\n  background-image: none !important;\n}\n.mk-hero__avatars .mk-avatar:first-child { margin-left: 0 !important; }\n.mk-hero__avatars .mk-avatar:nth-child(1) { background: var(--rosa) !important; }\n.mk-hero__avatars .mk-avatar:nth-child(2) { background: var(--navy) !important; }\n.mk-hero__avatars .mk-avatar:nth-child(3) { background: var(--mint) !important; }\n.mk-hero__avatars .mk-avatar:nth-child(4) { background: var(--rosa-mid) !important; }\n\n\/* (4) Original Data cards \u2014 reduce big number font + tighten so \"up to 52%\" fits *\/\n.mk-datacard { padding: 28px 28px !important; min-height: 320px !important; }\n.mk-datacard__big {\n  font-size: 56px !important;\n  line-height: 1.0 !important;\n  margin-top: 18px !important;\n  letter-spacing: -0.03em !important;\n  word-spacing: -0.05em !important;\n}\n.mk-datacard__txt { margin-top: 18px !important; font-size: 13px !important; }\n.mk-datacard__src { margin-top: 18px !important; }\n\n\/* (5) Topband removed \u2014 hide if still in HTML *\/\n.mk-topband { display: none !important; }\n\n\n\/* Header menu link color \u2014 theme sets WHITE for dark-hero pages, force navy here *\/\n\/* Keep dropdown arrows visible too *\/\n\n\n\/* Inner span of menu items has direct color:white \u2014 override *\/\n\n\n\/* Catch-all for header text incl Chrome auto-translate <font> tags *\/\n\n\n\/* Push hero below the theme header so navy card doesn't overlap nav *\/\n.mk-hero { padding-top: 90px !important; }\n\n\n\/* === SPACING PASS \u2014 breathing room everywhere === *\/\n\n\/* Hero: more space above + below, wider gap between columns *\/\n.mk-hero { padding-top: 120px !important; padding-bottom: 100px !important; }\n.mk-hero__wrap {\n  gap: 80px !important;\n  max-width: 1180px !important;\n  grid-template-columns: minmax(0, 1fr) minmax(0, 440px) !important;\n}\n\n\/* Add internal padding to hero left so h1 has space from edge *\/\n.mk-hero__left { padding-right: 0 !important; }\n.mk-hero__left h1 { margin-top: 28px !important; }\n.mk-hero__lead { margin-top: 32px !important; }\n.mk-hero__ctas { margin-top: 44px !important; gap: 14px !important; }\n.mk-hero__trust { margin-top: 44px !important; }\n\n\/* Hero right card: pull in a bit, more internal padding *\/\n.mk-hero__right { padding: 40px 36px 36px !important; }\n\n\/* All sections: consistent vertical padding *\/\n.mk-logos { padding: 80px 0 !important; }\n.mk-llm { padding: 80px 0 !important; }\n.mk-stats { padding: 110px 0 !important; }\n.mk-why { padding: 110px 0 !important; }\n.mk-def { padding: 110px 0 !important; }\n.mk-svc { padding: 110px 0 !important; }\n.mk-cmp { padding: 110px 0 !important; }\n.mk-pri { padding: 110px 0 !important; }\n.mk-meth { padding: 110px 0 !important; }\n.mk-test { padding: 110px 0 !important; }\n.mk-data { padding: 110px 0 !important; }\n.mk-faq { padding: 110px 0 !important; }\n.mk-author { padding: 70px 0 !important; }\n.mk-cities { padding: 110px 0 !important; }\n.mk-final { padding: 110px 0 !important; }\n\n\/* Section heads: more space below the eyebrow pill and h2 *\/\n.mk-section-head h2 { margin-top: 20px !important; }\n.mk-section-head .mk-section-sub { margin-top: 20px !important; }\n\n\/* Stats \/ why-city \/ def \/ svc grids: more room above the cards *\/\n.mk-stats__grid { margin-top: 64px !important; }\n.mk-why__wrap { gap: 80px !important; }\n.mk-def__wrap { gap: 40px !important; margin-top: 64px !important; }\n.mk-svc__grid { margin-top: 64px !important; gap: 28px !important; }\n.mk-meth__steps { margin-top: 64px !important; gap: 24px !important; }\n.mk-test__grid { margin-top: 64px !important; gap: 28px !important; }\n.mk-data__grid { margin-top: 64px !important; gap: 28px !important; }\n\n\/* Comparison\/pricing tables: more space above *\/\n.mk-cmp__table { margin-top: 64px !important; }\n.mk-pri__table { margin-top: 64px !important; }\n.mk-pri__cta-row { margin-top: 64px !important; }\n.mk-stats__cta-row { margin-top: 64px !important; }\n\n\/* FAQ list spacing *\/\n.mk-faq__list { margin-top: 64px !important; }\n.mk-faq__cta { margin-top: 56px !important; }\n\n\/* Related cities + final CTA *\/\n.mk-cities__grid { margin-top: 64px !important; }\n\n\n\/* === HERO EXTRA SPACING === *\/\n.mk-hero { padding-top: 160px !important; padding-bottom: 140px !important; }\n.mk-hero__wrap { gap: 96px !important; }\n.mk-hero__left h1 { margin-top: 36px !important; }\n.mk-hero__lead { margin-top: 40px !important; }\n.mk-hero__ctas { margin-top: 56px !important; }\n.mk-hero__trust { margin-top: 60px !important; }\n.mk-hero__right { padding: 48px 40px 44px !important; }\n.mk-hero__card .mk-profcard { margin-top: 22px !important; padding: 20px 22px !important; }\n.mk-profcard .mk-profrow { padding: 14px 0 !important; }\n.mk-hero__card .mk-bigstat { margin-top: 36px !important; }\n.mk-hero__card .mk-bigstat__num { margin-top: 8px !important; }\n.mk-hero__card .mk-bigstat__cap { margin-top: 16px !important; }\n\n\n\/* === HERO DECOR + MORE SPACING (matches homepage curve) === *\/\n.mk-hero {\n  position: relative !important;\n  overflow: hidden !important;\n  padding-top: 180px !important;\n  padding-bottom: 160px !important;\n}\n.mk-hero::before {\n  content: '';\n  position: absolute;\n  top: -260px;\n  right: -260px;\n  width: 780px;\n  height: 780px;\n  background: radial-gradient(circle at 30% 30%, rgba(206,23,130,0.50) 0%, rgba(140,40,200,0.42) 35%, rgba(180,60,200,0.18) 60%, transparent 80%);\n  border-radius: 50%;\n  filter: blur(40px);\n  z-index: 0;\n  pointer-events: none;\n}\n.mk-hero::after {\n  content: '';\n  position: absolute;\n  top: -180px;\n  right: -100px;\n  width: 520px;\n  height: 520px;\n  background: radial-gradient(circle, rgba(206,23,130,0.30) 0%, rgba(120,30,180,0.20) 50%, transparent 80%);\n  border-radius: 50%;\n  z-index: 0;\n  pointer-events: none;\n}\n.mk-hero__wrap {\n  position: relative !important;\n  z-index: 1 !important;\n  gap: 100px !important;\n}\n.mk-hero__left h1 { margin-top: 40px !important; }\n.mk-hero__lead { margin-top: 44px !important; }\n.mk-hero__ctas { margin-top: 60px !important; }\n.mk-hero__trust { margin-top: 64px !important; }\n\n\n\/* === NAVY CARD DARK + COMPACT, HEADER CURVE === *\/\n\/* Card stays pure dark navy \u2014 remove decorative blobs *\/\n.mk-hero__right {\n  background: linear-gradient(165deg, #050F26 0%, #071A35 100%) !important;\n  padding: 32px 28px !important;\n}\n.mk-hero__right .mk-blob { display: none !important; }\n\n\/* Compact spacing inside the card *\/\n.mk-hero__card > .mk-statpill { margin-bottom: 0 !important; }\n.mk-hero__card .mk-profcard {\n  margin-top: 14px !important;\n  padding: 14px 18px !important;\n  border-radius: 14px !important;\n}\n.mk-profcard .mk-profrow { padding: 9px 0 !important; }\n.mk-profcard__head { padding-bottom: 4px !important; }\n.mk-profcta { margin-top: 8px !important; padding: 4px 0 !important; }\n.mk-hero__card .mk-bigstat { margin-top: 22px !important; }\n.mk-hero__card .mk-bigstat__lbl { font-size: 13px !important; }\n.mk-hero__card .mk-bigstat__num {\n  margin-top: 4px !important;\n  font-size: clamp(72px, 7.5vw, 100px) !important;\n  line-height: 0.95 !important;\n}\n.mk-hero__card .mk-bigstat__cap { margin-top: 10px !important; }\n\n\/* Top-right curve: sharper + more vibrant like homepage *\/\n.mk-hero::before {\n  top: -120px !important;\n  right: -320px !important;\n  width: 760px !important;\n  height: 760px !important;\n  background: radial-gradient(circle at 35% 40%, rgba(206,23,130,0.72) 0%, rgba(150,30,180,0.62) 35%, rgba(110,40,160,0.32) 60%, transparent 78%) !important;\n  filter: blur(0px) !important;\n  border-radius: 50% !important;\n}\n.mk-hero::after { display: none !important; }\n\n\n\/* === CLEAN HERO BG (matches Figma) + MINT GLOW === *\/\n\/* Remove the pink-purple top-right blob \u2014 Figma is clean white *\/\n.mk-hero::before,\n.mk-hero::after { display: none !important; }\n.mk-hero { overflow: visible !important; }\n\n\/* Hero right wrapper allows blob to overflow *\/\n.mk-hero__right { overflow: visible !important; }\n\n\/* Mint glow at bottom-right of navy card (per Figma) *\/\n.mk-hero__right > .mk-mint-glow,\n.mk-hero__right::before {\n  content: '';\n  position: absolute;\n  bottom: -70px;\n  right: -50px;\n  width: 200px;\n  height: 200px;\n  background: radial-gradient(circle, rgba(15,237,193,0.55) 0%, rgba(15,237,193,0.25) 40%, transparent 70%);\n  border-radius: 50%;\n  filter: blur(30px);\n  z-index: 0;\n  pointer-events: none;\n  display: block !important;\n}\n\n\n\/* === PROFILE CARD EMBEDDED IN NAVY (matches Figma) === *\/\n\/* Profile card is no longer a white inset \u2014 it's dark, with white text *\/\n.mk-hero__card .mk-profcard {\n  background: transparent !important;\n  border: 1px solid rgba(255,255,255,0.10) !important;\n  border-radius: 14px !important;\n  padding: 18px 18px !important;\n  margin-top: 18px !important;\n}\n.mk-hero__card .mk-profcard__head {\n  padding-bottom: 8px !important;\n  border-bottom: 1px solid rgba(255,255,255,0.08) !important;\n}\n.mk-hero__card .mk-profcard__title {\n  color: rgba(255,255,255,0.55) !important;\n  font-size: 10px !important;\n  letter-spacing: 0.12em !important;\n}\n.mk-hero__card .mk-livedot { color: var(--mint) !important; font-size: 10px !important; }\n.mk-hero__card .mk-livedot__d { background: var(--mint) !important; box-shadow: 0 0 0 3px rgba(15,237,193,0.18) !important; }\n\n\/* Profile rows on dark bg *\/\n.mk-hero__card .mk-profrow {\n  padding: 11px 0 !important;\n  border-bottom: 1px solid rgba(255,255,255,0.06) !important;\n}\n.mk-hero__card .mk-profrow:last-of-type { border-bottom: none !important; }\n.mk-hero__card .mk-profrow__ico {\n  background: rgba(255,255,255,0.10) !important;\n  color: white !important;\n  width: 32px !important;\n  height: 32px !important;\n  font-size: 14px !important;\n}\n.mk-hero__card .mk-profrow__label strong {\n  color: #FFFFFF !important;\n  font-size: 13px !important;\n  font-weight: 700 !important;\n}\n.mk-hero__card .mk-profrow__label small {\n  color: rgba(255,255,255,0.50) !important;\n  font-size: 11px !important;\n}\n.mk-hero__card .mk-profrow__price {\n  color: #FFFFFF !important;\n  font-weight: 800 !important;\n  font-size: 13px !important;\n}\n\n\/* \"Ver todos los perfiles\" CTA *\/\n.mk-hero__card .mk-profcta {\n  color: var(--rosa) !important;\n  margin-top: 10px !important;\n  padding: 8px 0 !important;\n  border-top: 1px solid rgba(255,255,255,0.06) !important;\n}\n.mk-hero__card .mk-profcta:hover { color: var(--mint) !important; }\n\n\/* \"Equipo operativo\" pill stays white on dark per Figma *\/\n.mk-hero__card > .mk-statpill {\n  background: rgba(255,255,255,0.96) !important;\n  color: var(--navy) !important;\n  font-size: 13px !important;\n}\n\n\n\/* === TIGHTER SPACING PASS === *\/\n\/* Hero: less top\/bottom padding, tighter internal gaps *\/\n.mk-hero { padding-top: 100px !important; padding-bottom: 70px !important; }\n.mk-hero__wrap { gap: 72px !important; }\n.mk-hero__left h1 { margin-top: 24px !important; }\n.mk-hero__lead { margin-top: 28px !important; }\n.mk-hero__ctas { margin-top: 36px !important; }\n.mk-hero__trust { margin-top: 36px !important; }\n\n\/* Section padding: lower from 110 to 80px *\/\n.mk-logos { padding: 60px 0 !important; }\n.mk-llm { padding: 60px 0 !important; }\n.mk-stats { padding: 80px 0 !important; }\n.mk-why { padding: 80px 0 !important; }\n.mk-def { padding: 80px 0 !important; }\n.mk-svc { padding: 80px 0 !important; }\n.mk-cmp { padding: 80px 0 !important; }\n.mk-pri { padding: 80px 0 !important; }\n.mk-meth { padding: 80px 0 !important; }\n.mk-test { padding: 80px 0 !important; }\n.mk-data { padding: 80px 0 !important; }\n.mk-faq { padding: 80px 0 !important; }\n.mk-author { padding: 50px 0 !important; }\n.mk-cities { padding: 80px 0 !important; }\n.mk-final { padding: 80px 0 !important; }\n\n\/* Tighter gaps between section heads and content *\/\n.mk-section-head h2 { margin-top: 14px !important; }\n.mk-section-head .mk-section-sub { margin-top: 14px !important; }\n.mk-stats__grid { margin-top: 44px !important; }\n.mk-why__wrap { gap: 60px !important; }\n.mk-def__wrap { gap: 28px !important; margin-top: 44px !important; }\n.mk-svc__grid { margin-top: 44px !important; gap: 22px !important; }\n.mk-meth__steps { margin-top: 44px !important; gap: 20px !important; }\n.mk-test__grid { margin-top: 44px !important; gap: 22px !important; }\n.mk-data__grid { margin-top: 44px !important; gap: 22px !important; }\n.mk-cmp__table { margin-top: 44px !important; }\n.mk-pri__table { margin-top: 44px !important; }\n.mk-pri__cta-row { margin-top: 44px !important; }\n.mk-stats__cta-row { margin-top: 44px !important; }\n.mk-faq__list { margin-top: 44px !important; }\n.mk-faq__cta { margin-top: 36px !important; }\n.mk-cities__grid { margin-top: 44px !important; }\n\n\n\/* === HERO TOP SPACE BUMP === *\/\n.mk-hero { padding-top: 165px !important; }\n\n\/* === FIX SECTION OVERFLOW (fixed-px grid cols + too-wide padding) === *\/\n\/* Convert all fixed-pixel grid columns to minmax fr so they shrink in theme container *\/\n.mk-why__wrap {\n  grid-template-columns: minmax(0, 1.2fr) minmax(0, 1fr) !important;\n  padding-left: 20px !important;\n  padding-right: 20px !important;\n  gap: 40px !important;\n}\n.mk-def__wrap {\n  grid-template-columns: minmax(0, 1.4fr) minmax(0, 1fr) !important;\n  padding-left: 20px !important;\n  padding-right: 20px !important;\n  gap: 28px !important;\n}\n.mk-llm__box {\n  grid-template-columns: 72px minmax(0, 1fr) !important;\n  padding-left: 24px !important;\n  padding-right: 24px !important;\n}\n.mk-author__card {\n  grid-template-columns: 80px minmax(0, 1fr) auto !important;\n  padding: 28px !important;\n}\n\n\/* All other section wraps: reduce huge 80px padding to 20px *\/\n.mk-wrap, .mk-stats__grid, .mk-svc__grid, .mk-cmp__table, .mk-pri__table,\n.mk-meth__steps, .mk-test__grid, .mk-test__stats, .mk-data__grid,\n.mk-cities__grid, .mk-final__card {\n  padding-left: 20px !important;\n  padding-right: 20px !important;\n}\n.mk-section__wrap {\n  padding-left: 20px !important;\n  padding-right: 20px !important;\n}\n\n\/* Def section right side: stat cards should fit comfortably *\/\n.mk-def__side { min-width: 0 !important; }\n.mk-def__stat {\n  padding: 28px 24px !important;\n  word-wrap: break-word !important;\n  overflow-wrap: break-word !important;\n}\n.mk-def__stat-big {\n  font-size: clamp(48px, 5vw, 64px) !important;\n  word-break: break-word !important;\n}\n.mk-def__stat-txt {\n  font-size: 14px !important;\n  line-height: 1.5 !important;\n}\n\n\n\/* === HEADER: match homepage behavior on these 2 pages (opt out of theme's subpage filter) === *\/\n\n\n\n\/* === HEADER COLOR RESTORE + HIDE PAGE-HEADER (9484) \u2014 match 9424\/9426 treatment === *\/\nbody.page-id-9484 #logo-header { filter: none !important; }\nbody.page-id-9484.page.page-child header.elementor-location-header span.e-n-menu-title-text,\nbody.page-id-9484.page header.elementor-location-header span.e-n-menu-title-text {\n  color: #071a35 !important;\n}\n\/* Calculator (6th nav item) has its own navy bg \u2014 keep white text *\/\nbody.page-id-9484.page header.elementor-location-header .e-n-menu-item:nth-child(6) span.e-n-menu-title-text {\n  color: #ffffff !important;\n}\n\/* Hide the rogue WP theme page-header H1 that sits above the hero *\/\nbody.page-id-9484 .page-header,\nbody.page-id-9484 main.site-main > .page-header {\n  display: none !important;\n}\n\n\n\/* === RESPONSIVE V3 \u2014 MOBILE STACK FIX (9424 + 9484) === *\/\n@media (max-width: 1024px) {\n  body.page-id-9484 .mk .mk-hero__wrap,\n  body.page-id-9424 .mk .mk-hero__wrap,\n  body.page-id-9484 .mk-hero__wrap,\n  body.page-id-9424 .mk-hero__wrap {\n    display: block !important;\n    grid-template-columns: 1fr !important;\n    gap: 32px !important;\n  }\n  body.page-id-9484 .mk-hero__left,\n  body.page-id-9424 .mk-hero__left,\n  body.page-id-9484 .mk-hero__right,\n  body.page-id-9424 .mk-hero__right {\n    width: 100% !important;\n    max-width: 100% !important;\n    padding-left: 0 !important;\n    padding-right: 0 !important;\n  }\n  body.page-id-9484 .mk-why__wrap,\n  body.page-id-9424 .mk-why__wrap {\n    display: block !important;\n    grid-template-columns: 1fr !important;\n    gap: 24px !important;\n  }\n  body.page-id-9484 .mk-why__left,\n  body.page-id-9424 .mk-why__left,\n  body.page-id-9484 .mk-why__right,\n  body.page-id-9424 .mk-why__right {\n    width: 100% !important;\n    max-width: 100% !important;\n  }\n  body.page-id-9484 .mk-mini-row,\n  body.page-id-9424 .mk-mini-row {\n    display: grid !important;\n    grid-template-columns: 1fr 1fr !important;\n    gap: 12px !important;\n  }\n  body.page-id-9484 .mk-mini,\n  body.page-id-9424 .mk-mini {\n    width: 100% !important;\n    max-width: 100% !important;\n  }\n  body.page-id-9484 .mk-cmp__table,\n  body.page-id-9424 .mk-cmp__table {\n    width: 100% !important;\n    max-width: 100% !important;\n    overflow-x: auto !important;\n  }\n}\n@media (max-width: 768px) {\n  body.page-id-9484 .mk-hero h1,\n  body.page-id-9424 .mk-hero h1 {\n    font-size: 30px !important;\n    line-height: 1.15 !important;\n    width: 100% !important;\n    word-break: normal !important;\n    overflow-wrap: break-word !important;\n  }\n  body.page-id-9484 .mk-mini-row,\n  body.page-id-9424 .mk-mini-row {\n    grid-template-columns: 1fr !important;\n  }\n  body.page-id-9484 .mk-mini,\n  body.page-id-9424 .mk-mini {\n    margin-bottom: 10px !important;\n  }\n  body.page-id-9484 .mk-hero__wrap,\n  body.page-id-9424 .mk-hero__wrap {\n    padding-left: 16px !important;\n    padding-right: 16px !important;\n  }\n}\n@media (max-width: 480px) {\n  body.page-id-9484 .mk-hero h1,\n  body.page-id-9424 .mk-hero h1 {\n    font-size: 26px !important;\n  }\n  body.page-id-9484 .mk-pri__tbl,\n  body.page-id-9424 .mk-pri__tbl {\n    font-size: 13px !important;\n  }\n}\n\n\/* === RESPONSIVE V4 PATCH \u2014 comparison table mobile scroll === *\/\n@media (max-width: 768px) {\n  body.page-id-9484 .mk-cmp__table,\n  body.page-id-9424 .mk-cmp__table { display: block !important; overflow-x: auto !important; max-width: 100% !important; width: 100% !important; }\n  body.page-id-9484 .mk-cmp__tbl,\n  body.page-id-9424 .mk-cmp__tbl { min-width: 600px !important; }\n  body.page-id-9484 .mk-cmp__sub,\n  body.page-id-9424 .mk-cmp__sub { max-width: 100% !important; word-wrap: break-word !important; }\n  body.page-id-9484 .mk-cmp,\n  body.page-id-9424 .mk-cmp { overflow-x: hidden !important; }\n}\n\n\n\/* === RESPONSIVE V5 \u2014 universal mobile stack fix === *\/\n@media (max-width: 1024px) {\n  body.page-id-9484 .mk-llm__box, body.page-id-9424 .mk-llm__box,\n  body.page-id-9484 .mk-def__wrap, body.page-id-9424 .mk-def__wrap,\n  body.page-id-9484 .mk-test__stats, body.page-id-9424 .mk-test__stats,\n  body.page-id-9484 .mk-cities__grid, body.page-id-9424 .mk-cities__grid,\n  body.page-id-9484 .mk-svc__grid, body.page-id-9424 .mk-svc__grid,\n  body.page-id-9484 .mk-meth__grid, body.page-id-9424 .mk-meth__grid,\n  body.page-id-9484 .mk-faq__grid, body.page-id-9424 .mk-faq__grid {\n    display: grid !important;\n    grid-template-columns: 1fr !important;\n    gap: 16px !important;\n  }\n  body.page-id-9484 .mk-author__card, body.page-id-9424 .mk-author__card {\n    display: flex !important;\n    flex-direction: column !important;\n    align-items: center !important;\n    text-align: center !important;\n    gap: 12px !important;\n  }\n  body.page-id-9484 .mk-llm__icon, body.page-id-9424 .mk-llm__icon {\n    margin: 0 auto 12px !important;\n  }\n}\n@media (max-width: 768px) {\n  body.page-id-9484 .mk-cmp__tbl, body.page-id-9424 .mk-cmp__tbl {\n    min-width: auto !important;\n    width: 100% !important;\n    font-size: 12px !important;\n  }\n  body.page-id-9484 .mk-cmp__tbl th, body.page-id-9484 .mk-cmp__tbl td,\n  body.page-id-9424 .mk-cmp__tbl th, body.page-id-9424 .mk-cmp__tbl td {\n    padding: 10px 6px !important;\n    font-size: 12px !important;\n    line-height: 1.35 !important;\n    vertical-align: top !important;\n  }\n  body.page-id-9484 .mk-section h2, body.page-id-9424 .mk-section h2 {\n    font-size: 26px !important;\n    line-height: 1.2 !important;\n  }\n  body.page-id-9484 .mk-section h3, body.page-id-9424 .mk-section h3 {\n    font-size: 20px !important;\n  }\n  body.page-id-9484 .mk-section, body.page-id-9424 .mk-section {\n    padding-left: 16px !important;\n    padding-right: 16px !important;\n  }\n}\n\n\n\/* === SCROLL LOCK FIX (page-id-9484) \u2014 page only scrolls vertically; wide tables scroll internally === *\/\n@media (max-width: 1024px) {\n  body.page-id-9484,\n  html:has(body.page-id-9484) {\n    overflow-x: hidden !important;\n    max-width: 100vw !important;\n  }\n  body.page-id-9484 .mk-section,\n  body.page-id-9484 section.mk-section {\n    overflow-x: hidden !important;\n    max-width: 100vw !important;\n  }\n  body.page-id-9484 .mk-cmp__table,\n  body.page-id-9484 .mk-pri__table {\n    display: block !important;\n    overflow-x: auto !important;\n    -webkit-overflow-scrolling: touch !important;\n    max-width: 100% !important;\n    width: 100% !important;\n    overscroll-behavior-x: contain !important;\n  }\n  body.page-id-9484 .mk-cmp__tbl,\n  body.page-id-9484 .mk-pri__tbl {\n    min-width: auto !important;\n    width: 100% !important;\n  }\n}\n<\/style>\n\n<div class=\"mk\">\n<!-- 01 HERO -->\n<section class=\"mk-section mk-hero\">\n  <div class=\"mk-hero__wrap\">\n    <div class=\"mk-hero__left\">\n      <span class=\"mk-eyebrow\">BPO COMPANY IN BARCELONA<\/span>\n      <h1>Customer Service in Barcelona: save up to <span class=\"mk-h1-rosa\">52%<\/span> with a team in Manila<\/h1>\n      <p class=\"mk-hero__lead\">We set up your SAC with agents in the Philippines and Colombia, coordinated from Ausias Marc 141 (Eixample, Barcelona). For SaaS and ecommerce in 22@ like Flipdish and Doctoralia. ES and CA native speakers, up to 14 languages on request. Team starting in 3 weeks, from 20h\/week. 15 days notice if it doesn&#8217;t work.    <\/p>\n      <div class=\"mk-hero__ctas\">\n        <a href=\"https:\/\/metrickal.com\/en\/calculator\/\" class=\"mk-btn mk-btn--primary\">Simulate your savings<\/a>\n        <a href=\"https:\/\/metrickal.com\/en\/company-contact\/\" class=\"mk-btn mk-btn--outline\">Schedule a call<\/a>\n      <\/div>\n      <div class=\"mk-hero__trust\">\n        <div class=\"mk-hero__avatars\">\n          <span class=\"mk-avatar\">OF<\/span><span class=\"mk-avatar\">JR<\/span>\n          <span class=\"mk-avatar\">EP<\/span><span class=\"mk-avatar\">JZ<\/span>\n        <\/div>\n        <div class=\"mk-hero__trust-text\">\n          <strong>+360 companies in Spain<\/strong>\n          <span>already trust in Metrickal<\/span>\n        <\/div>\n      <\/div>\n    <\/div>\n    <div class=\"mk-hero__right\">\n      <div class=\"mk-blob mk-blob--rosa\"><\/div>\n      <div class=\"mk-blob mk-blob--mint\"><\/div>\n      <div class=\"mk-hero__card\">\n        <div class=\"mk-statpill\"><span class=\"mk-statpill__dot\"><\/span>  Operational equipment in <3 weeks<\/div>\n        <div class=\"mk-profcard\">\n          <div class=\"mk-profcard__head\">\n            <span class=\"mk-profcard__title\">SAC PROFILES AVAILABLE FOR BARCELONA<\/span>\n            <span class=\"mk-livedot\"><span class=\"mk-livedot__d\"><\/span>LIVE<\/span>\n          <\/div>\n          <div class=\"mk-profrow\">\n      <div class=\"mk-profrow__left\">\n        <div class=\"mk-profrow__ico\">\ud83d\udcac<\/div>\n        <div class=\"mk-profrow__label\"><strong>SAC Agent ES\/CA<\/strong><small>8 available<\/small><\/div>\n      <\/div>\n      <div class=\"mk-profrow__price\">by volume<\/div>\n    <\/div>\n<div class=\"mk-profrow\">\n      <div class=\"mk-profrow__left\">\n        <div class=\"mk-profrow__ico\">\ud83c\udf10<\/div>\n        <div class=\"mk-profrow__label\"><strong>SAC Agent ES\/EN<\/strong><small>5 available<\/small><\/div>\n      <\/div>\n      <div class=\"mk-profrow__price\">by volume<\/div>\n    <\/div>\n<div class=\"mk-profrow\">\n      <div class=\"mk-profrow__left\">\n        <div class=\"mk-profrow__ico\">\ud83c\udf0d<\/div>\n        <div class=\"mk-profrow__label\"><strong>Multi-language SAC EU Agent<\/strong><small>3 available<\/small><\/div>\n      <\/div>\n      <div class=\"mk-profrow__price\">by volume<\/div>\n    <\/div>\n<div class=\"mk-profrow\">\n      <div class=\"mk-profrow__left\">\n        <div class=\"mk-profrow__ico\">\u2b50<\/div>\n        <div class=\"mk-profrow__label\"><strong>Team Lead SAC<\/strong><small>2 available<\/small><\/div>\n      <\/div>\n      <div class=\"mk-profrow__price\">by volume<\/div>\n    <\/div>\n          <a href=\"https:\/\/metrickal.com\/en\/profiles-and-costs\/\" class=\"mk-profcta\">View all profiles \u2192<\/a>\n        <\/div>\n        <div class=\"mk-bigstat\">\n          <div class=\"mk-bigstat__lbl\">Average savings<\/div>\n          <div class=\"mk-bigstat__num\">-52%<\/div>\n          <p class=\"mk-bigstat__cap\">vs SAC in-house in Barcelona under III Convenio Contact Center (BOE-A-2025-8781)<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n<\/div>\n\n<div class=\"mk\">\n<!-- 02 LOGOS -->\n<section class=\"mk-section mk-logos\">\n  <div class=\"mk-wrap\">\n    <p class=\"mk-logos__head\">+360 companies in Spain already work with us<\/p>\n    <div class=\"mk-logos__row\">\n      <span class=\"mk-logo\">FLIPDISH<\/span>\n      <span class=\"mk-logo\">DOCTORALIA<\/span>\n      <span class=\"mk-logo\">ZERCA!<\/span>\n      <span class=\"mk-logo\">HANGRY<\/span>\n      <span class=\"mk-logo\">AURO<\/span>\n      <span class=\"mk-logo\">CLOUDFLOW<\/span>\n    <\/div>\n  <\/div>\n<\/section>\n<\/div>\n\n<div class=\"mk\">\n<!-- 03 LLM ANSWER -->\n<section class=\"mk-section mk-llm\">\n  <div class=\"mk-wrap\">\n    <div class=\"mk-llm__box\">\n      <div class=\"mk-llm__icon\">?<\/div>\n      <div>\n        <h2 class=\"mk-llm__q\">What is customer service outsourcing in Barcelona?<\/h2>\n        <p class=\"mk-llm__a\">Customer service outsourcing in Barcelona consists of delegating to a specialized BPO provider the comprehensive management of support channels (WhatsApp Business, email, web chat, phone, social networks). Metrickal is a BPO company based in Barcelona (Ausias Marc 141, Eixample) that offers multilingual remote teams with international talent trained in Asia, LATAM, Africa and Europe, managed by Account Managers in Spain, with savings of up to 52% in labor costs compared to the III Convenio Estatal de Contact Center. Operational in less than 3 weeks, from 20h\/week, native support in ES + CA + EN + FR + IT + DE and 14+ languages, key for 22@ companies with EU\/LATAM expansion. More than 360 companies in Spain already trust Metrickal, with +20.000 pre-validated candidates.   <\/p>\n        <p class=\"mk-llm__source\"><strong>SOURCE:<\/strong> Metrickal public data &#8211; metrickal.com &#8211; Updated May 2026<\/p>\n        <a href=\"https:\/\/metrickal.com\/en\/company-contact\/\" class=\"mk-llm__cta\">\u2192 Book a demo for Barcelona<\/a>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n<\/div>\n\n<div class=\"mk\">\n<!-- 04 STATS GRID -->\n<section class=\"mk-section mk-stats\">\n  <div class=\"mk-section-head\">\n    <span class=\"mk-eyebrow\">PROVEN RESULTS<\/span>\n    <h2>Why Barcelona companies choose Metrickal<\/h2>\n  <\/div>\n  <div class=\"mk-stats__grid\"><div class=\"mk-statcard\">\n      <div class=\"mk-statcard__num\"><small>52%<\/small><\/div>\n      <div class=\"mk-statcard__lbl\">Labor cost savings<\/div>\n      <p class=\"mk-statcard__cap\">vs cost fully-loaded SAC in-house in Barcelona (estimate on agreement + charges + indirect)<\/p>\n    <\/div>\n<div class=\"mk-statcard\">\n      <div class=\"mk-statcard__num\"><small><3sem<\/small><\/div>\n      <div class=\"mk-statcard__lbl\">Until the equipment is operational<\/div>\n      <p class=\"mk-statcard__cap\">Diagnosis, recruitment, training and onboarding. 48h in urgent cases. <\/p>\n    <\/div>\n<div class=\"mk-statcard\">\n      <div class=\"mk-statcard__num\">+360<\/div>\n      <div class=\"mk-statcard__lbl\">Companies in Spain<\/div>\n      <p class=\"mk-statcard__cap\">Startups, SaaS, ecommerce, logistics, hospitality, fintech, healthcare and more.<\/p>\n    <\/div>\n<div class=\"mk-statcard\">\n      <div class=\"mk-statcard__num\"><small>14+<\/small><\/div>\n      <div class=\"mk-statcard__lbl\">Supported languages<\/div>\n      <p class=\"mk-statcard__cap\">ES, CA, EN, FR, DE, PT, IT, NL, RU, HE, DA, SV, AR and more<\/p>\n    <\/div><\/div>\n  <div class=\"mk-stats__cta-row\">\n    <a href=\"https:\/\/metrickal.com\/en\/company-contact\/\" class=\"mk-btn mk-btn--primary\">Book a demo \u2192<\/a>\n  <\/div>\n<\/section>\n<\/div>\n\n<div class=\"mk\">\n<!-- 05 WHY CITY -->\n<section class=\"mk-section mk-why\">\n  <div class=\"mk-why__wrap\">\n    <div class=\"mk-why__left\">\n      <span class=\"mk-eyebrow\">LOCAL MARKET &#8211; BARCELONA<\/span>\n      <h2>Why Barcelona companies outsource with Metrickal<\/h2>\n      <p>Barcelona concentrates 43% of office recruitment in Spain in 2025, with 22@ as a digital engine (Glovo, Wallapop, Travelperk, Typeform, Factorial). This is in addition to the operational headquarters of CaixaBank, Sabadell, Naturgy, Cellnex, Colonial, Mango, Damm and Desigual, and the Catalan IBEX corporate headquarters (Grifols, Almirall, Fluidra). The in-house SAC contracting is regulated by the III Convenio Estatal de Contact Center (BOE-A-2025-8781): base salary level 10 of 16.576\u20ac\/year plus language bonus of 1.520\u20ac\/year. With loads (~30%), team and office, the fully-loaded cost exceeds \u20ac14.50\/hr. Metrickal offers multilingual teams with trained international talent (Asia + LATAM + Africa + Europe) according to volume.    <\/p>\n      <ul class=\"mk-why__bullets\"><li class=\"mk-bullet\"><span class=\"mk-bullet__check\">\u2713<\/span><p>Account Manager in Barcelona, same time zone (CET, UTC+1) and physical proximity for face-to-face meetings.<\/p><\/li>\n<li class=\"mk-bullet\"><span class=\"mk-bullet__check\">\u2713<\/span><p>International talent (Asia + LATAM + Africa + Europe): your company does not assume an employment relationship in Spain.<\/p><\/li>\n<li class=\"mk-bullet\"><span class=\"mk-bullet__check\">\u2713<\/span><p>SAC team operational from 20h\/week, without permanence. 15 days notice to leave the company <\/p><\/li>\n<li class=\"mk-bullet\"><span class=\"mk-bullet__check\">\u2713<\/span><p>Native support in ES + CA + EN + FR + FR + IT + DE, key for 22@ fintech\/SaaS with EU\/LATAM expansion<\/p><\/li><\/ul>\n      <div class=\"mk-why__cta\">\n        <a href=\"https:\/\/metrickal.com\/en\/profiles-and-costs\/\" class=\"mk-btn mk-btn--primary\">View available profiles<\/a>\n      <\/div>\n    <\/div>\n    <div class=\"mk-why__right\">\n      <div class=\"mk-mapcard\">\n        <div class=\"mk-mapcard__pin\">\ud83d\udccd<\/div>\n        <div class=\"mk-mapcard__name\">Barcelona<\/div>\n        <div class=\"mk-mapcard__sub\">Metrickal Headquarters &#8211; Eixample<\/div>\n      <\/div>\n      <div class=\"mk-mini-row\">\n        <div class=\"mk-mini\">\n          <div class=\"mk-mini__num\">~14,50\u20ac\/h<\/div>\n          <div class=\"mk-mini__lbl\">Cost fully-loaded in-house<\/div>\n          <div class=\"mk-mini__cap\">Estimate on agreement + charges<\/div>\n        <\/div>\n        <div class=\"mk-mini mk-mini--rosa\">\n          <div class=\"mk-mini__num\">by volume<\/div>\n          <div class=\"mk-mini__lbl\">Metrickal Tariffs<\/div>\n          <div class=\"mk-mini__cap\">International talent trained<\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n<\/div>\n\n<div class=\"mk\">\n<!-- 06 SERVICE DEFINITION -->\n<section class=\"mk-section mk-def\">\n  <div class=\"mk-section-head\">\n    <span class=\"mk-eyebrow\">DEFINITION<\/span>\n    <h2>What is customer service outsourcing and why outsource it?<\/h2>\n    <p class=\"mk-section-sub\">Clear definition, when it applies and what it solves for companies in Barcelona.<\/p>\n  <\/div>\n  <div class=\"mk-def__wrap\">\n    <div class=\"mk-def__left\">\n      <div class=\"mk-def__label\">DEFINITION<\/div>\n      <p class=\"mk-def__lead\">Customer service outsourcing -also known as customer service outsourcing or customer service BPO- consists of delegating to a specialized provider the comprehensive management of support channels: WhatsApp Business, email, web chat, telephone, social networks and forms. In Barcelona, Metrickal operates from its headquarters at Ausias Marc 141 (Eixample), with remote teams trained in Asia, LATAM, Africa and Europe. Flexible time coverage, support in up to 14 languages, LOPDGDD and RGPD compliance guaranteed by the Account Manager in Spain.  <\/p>\n      <div class=\"mk-def__div\"><\/div>\n      <div class=\"mk-def__label\">WHEN DOES IT APPLY?<\/div>\n      <div class=\"mk-def__list\"><div class=\"mk-def__row\"><span class=\"mk-def__dot\"><\/span><p>Internal SAC team saturated: you lose customers due to lack of follow-up on WhatsApp or emails, common in 22@ startups in hypergrowth.<\/p><\/div>\n<div class=\"mk-def__row\"><span class=\"mk-def__dot\"><\/span><p>Need for multilingual coverage (ES + CA + EN + FR + IT + DE) that the local labor market does not provide the necessary flexibility.<\/p><\/div>\n<div class=\"mk-def__row\"><span class=\"mk-def__dot\"><\/span><p>Seasonal peaks, Mobile World Congress, ISE, 4YFN, tourist season, which do not justify permanent hiring under the agreement<\/p><\/div>\n<div class=\"mk-def__row\"><span class=\"mk-def__dot\"><\/span><p>Focus on core business: free your Barcelona team from repetitive SAC level 1 tasks to focus on product, sales or expansion.<\/p><\/div><\/div>\n    <\/div>\n    <div>\n      <div class=\"mk-cite\">\n        <div class=\"mk-cite__lbl\">METRICKAL COST REDUCTION<\/div>\n        <div class=\"mk-cite__num\">50%+<\/div>\n        <p class=\"mk-cite__txt\">is the reduction in labor and task costs that Metrickal achieves for its clients, as reported on its own platform.<\/p>\n        <p class=\"mk-cite__src\"><strong style=\"color:var(--mint);\">SOURCE:<\/strong> Metrickal, linkedin.com\/company\/metrickal<\/p>\n      <\/div>\n      <div class=\"mk-cite\">\n        <div class=\"mk-cite__lbl\">METRICKAL ACTIVATION<\/div>\n        <div class=\"mk-cite__num\"><3 sem<\/div>\n        <p class=\"mk-cite__txt\">is the time in which Metrickal customers scale operations from diagnostics to equipment with defined KPIs.<\/p>\n        <p class=\"mk-cite__src\"><strong style=\"color:var(--mint);\">SOURCE:<\/strong> Metrickal, metrickal.com (homepage)<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n<\/div>\n\n<div class=\"mk\">\n<!-- 07 SERVICES GRID -->\n<section class=\"mk-section mk-svc\">\n  <div class=\"mk-section-head\">\n    <span class=\"mk-eyebrow\">WHAT IS INCLUDED<\/span>\n    <h2>Customer care services included for companies in Barcelona<\/h2>\n    <p class=\"mk-section-sub\">Each package is adapted to your vertical, channels, languages and volume. From 20h\/week, without permanence. <\/p>\n  <\/div>\n  <div class=\"mk-svc__grid\"><article class=\"mk-svccard\">\n          <div class=\"mk-svccard__icon\">\ud83d\udcac<\/div>\n          <h3 class=\"mk-svccard__title\">Multichannel customer service<\/h3>\n          <p class=\"mk-svccard__desc\">WhatsApp Business (#1 channel in Spain), email, web chat, telephone and social networks. Incident resolution, FAQs management, escalation to level 2. <\/p>\n          <div class=\"mk-svccard__tags\"><span class=\"mk-tag\">WhatsApp<\/span><span class=\"mk-tag\">Email<\/span><span class=\"mk-tag\">Chat<\/span><\/div>\n        <\/article>\n<article class=\"mk-svccard\">\n          <div class=\"mk-svccard__icon\">\ud83d\udce6<\/div>\n          <h3 class=\"mk-svccard__title\">Order and returns management<\/h3>\n          <p class=\"mk-svccard__desc\">Processing, modifications, returns and tracking with carriers (SEUR, DHL, GLS, Correos). Integration with Shopify, WooCommerce, Magento, Prestashop. <\/p>\n          <div class=\"mk-svccard__tags\"><span class=\"mk-tag\">E-commerce<\/span><span class=\"mk-tag\">Ordering<\/span><span class=\"mk-tag\">Returns<\/span><\/div>\n        <\/article>\n<article class=\"mk-svccard\">\n          <div class=\"mk-svccard__icon\">\ud83d\udcca<\/div>\n          <h3 class=\"mk-svccard__title\">NPS and CSAT surveys<\/h3>\n          <p class=\"mk-svccard__desc\">Design, launch and analysis of post-purchase NPS and post-interaction CSAT surveys. Monthly reporting with actionable insights and quarterly plan. <\/p>\n          <div class=\"mk-svccard__tags\"><span class=\"mk-tag\">NPS<\/span><span class=\"mk-tag\">CSAT<\/span><\/div>\n        <\/article>\n<article class=\"mk-svccard\">\n          <div class=\"mk-svccard__icon\">\ud83c\udfaf<\/div>\n          <h3 class=\"mk-svccard__title\">Upselling and reactive cross-selling<\/h3>\n          <p class=\"mk-svccard__desc\">Identification of opportunities during SAC interactions. Validated scripts, ongoing training and conversion fee model. <\/p>\n          <div class=\"mk-svccard__tags\"><span class=\"mk-tag\">Upsell<\/span><span class=\"mk-tag\">Conversion<\/span><span class=\"mk-tag\">Revenue<\/span><\/div>\n        <\/article>\n<article class=\"mk-svccard\">\n          <div class=\"mk-svccard__icon\">\ud83d\udcf1<\/div>\n          <h3 class=\"mk-svccard__title\">Social media support<\/h3>\n          <p class=\"mk-svccard__desc\">Reactive community management: Instagram DMs, Twitter\/X, Facebook Messenger, TikTok. Response time <30 minutes during working hours. <\/p>\n          <div class=\"mk-svccard__tags\"><span class=\"mk-tag\">PR.<\/span><span class=\"mk-tag\">DMs<\/span><span class=\"mk-tag\">Reputation<\/span><\/div>\n        <\/article>\n<article class=\"mk-svccard\">\n          <div class=\"mk-svccard__icon\">\ud83c\udf0d<\/div>\n          <h3 class=\"mk-svccard__title\">International multilingual SAC<\/h3>\n          <p class=\"mk-svccard__desc\">Native or bilingual team in 14+ languages. Ideal for fintech, SaaS and 22@ ecommerce with European or LATAM expansion. Native Catalan included.  <\/p>\n          <div class=\"mk-svccard__tags\"><span class=\"mk-tag\">14+ languages<\/span><span class=\"mk-tag\">Catalan<\/span><span class=\"mk-tag\">International<\/span><\/div>\n        <\/article><\/div>\n<\/section>\n<\/div>\n\n<div class=\"mk\">\n<!-- 08 COMPARISON -->\n<section class=\"mk-section mk-cmp\">\n  <div class=\"mk-section-head\">\n    <span class=\"mk-eyebrow\">COMPARATIVE<\/span>\n    <h2>In-house team in Barcelona vs Metrickal<\/h2>\n    <p class=\"mk-section-sub\">What changes when you outsource to a specialized BPO partner.<\/p>\n  <\/div>\n  <div class=\"mk-cmp__table\">\n    <table class=\"mk-cmp__tbl\"><thead><tr>\n      <th>FACTOR<\/th>\n      <th>IN-HOUSE IN BARCELONAHIRING<span class=\"mk-cmp__sub\">UNDER AGREEMENT<\/span><\/th>\n      <th class=\"mk-cmp__tbl th--rec\" style=\"background:linear-gradient(180deg,var(--rosa-light),#fff);\">WITH <span class=\"mk-cmp__rec-tag\">METRICKALRECOMMENDEDExternalization<\/span><span class=\"mk-cmp__sub\" style=\"color:var(--rosa);font-weight:700;\">with Metrickal<\/span><\/th>\n    <\/tr><\/thead><tbody><tr>\n      <td class=\"mk-cmp__factor\">Monthly cost per agent FTE<\/td>\n      <td><div class=\"mk-cmp__cell\"><span class=\"mk-cmp__x\">\u2715<\/span><span>~2.320+\/month (16.576 convention level 10 + language + language bonus + charges ~30% + equipment + indirect)<\/span><\/div><\/td>\n      <td><div class=\"mk-cmp__cell\"><span class=\"mk-cmp__chk\">\u2713<\/span><span>From 1.280\u20ac\/month (160h \u00d7 8\u20ac), all inclusive, without hidden variables<\/span><\/div><\/td>\n    <\/tr>\n<tr>\n      <td class=\"mk-cmp__factor\">Time of incorporation<\/td>\n      <td><div class=\"mk-cmp__cell\"><span class=\"mk-cmp__x\">\u2715<\/span><span>8-12 weeks in Barcelona: selection, contract, SS, initial training.<\/span><\/div><\/td>\n      <td><div class=\"mk-cmp__cell\"><span class=\"mk-cmp__chk\">\u2713<\/span><span>Operational in <3 weeks (48h in urgent cases with available profile).<\/span><\/div><\/td>\n    <\/tr>\n<tr>\n      <td class=\"mk-cmp__factor\">Scalability of hours and profiles<\/td>\n      <td><div class=\"mk-cmp__cell\"><span class=\"mk-cmp__x\">\u2715<\/span><span>Limited: each extra agent requires new hire for 8-12 weeks.<\/span><\/div><\/td>\n      <td><div class=\"mk-cmp__cell\"><span class=\"mk-cmp__chk\">\u2713<\/span><span>Immediate: add hours, languages or channels in 72h without penalties<\/span><\/div><\/td>\n    <\/tr>\n<tr>\n      <td class=\"mk-cmp__factor\">Administrative and labor management<\/td>\n      <td><div class=\"mk-cmp__cell\"><span class=\"mk-cmp__x\">\u2715<\/span><span>Contracts, payrolls, severance payments, ITs, dismissals at your expense (HR or management)<\/span><\/div><\/td>\n      <td><div class=\"mk-cmp__cell\"><span class=\"mk-cmp__chk\">\u2713<\/span><span>100% managed by Metrickal: contracts, payroll, IT leave.<\/span><\/div><\/td>\n    <\/tr>\n<tr>\n      <td class=\"mk-cmp__factor\">Hourly coverage<\/td>\n      <td><div class=\"mk-cmp__cell\"><span class=\"mk-cmp__x\">\u2715<\/span><span>Limited by working day (1,764h\/year). Surcharges for holidays and night work.<\/span><\/div><\/td>\n      <td><div class=\"mk-cmp__cell\"><span class=\"mk-cmp__chk\">\u2713<\/span><span>24\/7 coverage with no surcharges for shifts, holidays or nighttime.<\/span><\/div><\/td>\n    <\/tr>\n<tr>\n      <td class=\"mk-cmp__factor\">Replacements due to leaves of absence<\/td>\n      <td><div class=\"mk-cmp__cell\"><span class=\"mk-cmp__x\">\u2715<\/span><span>Long processes: 3-6 weeks to replace an agent in Barcelona.<\/span><\/div><\/td>\n      <td><div class=\"mk-cmp__cell\"><span class=\"mk-cmp__chk\">\u2713<\/span><span>Replacement assumed by Metrickal, without cost or operational interruption.<\/span><\/div><\/td>\n    <\/tr>\n<tr>\n      <td class=\"mk-cmp__factor\">Labor risk and liabilities<\/td>\n      <td><div class=\"mk-cmp__cell\"><span class=\"mk-cmp__x\">\u2715<\/span><span>High: turnover characteristic of the sector, ITs, conflicts, indemnities.<\/span><\/div><\/td>\n      <td><div class=\"mk-cmp__cell\"><span class=\"mk-cmp__chk\">\u2713<\/span><span>Nil: no direct employment relationship, no liabilities, no conflicts.<\/span><\/div><\/td>\n    <\/tr>\n<tr>\n      <td class=\"mk-cmp__factor\">Available languages<\/td>\n      <td><div class=\"mk-cmp__cell\"><span class=\"mk-cmp__x\">\u2715<\/span><span>Limited to the local Barcelona market (ES + CA + EN). Language bonus according to agreement<\/span><\/div><\/td>\n      <td><div class=\"mk-cmp__cell\"><span class=\"mk-cmp__chk\">\u2713<\/span><span>14+ native or bilingual languages (CA, FR, DE, PT, IT, NL, RU, HE, DA, SV, AR&#8230;)<\/span><\/div><\/td>\n    <\/tr><\/tbody><\/table>\n  <\/div>\n<\/section>\n<\/div>\n\n<div class=\"mk\">\n<!-- 09 PRICING -->\n<section class=\"mk-section mk-pri\">\n  <div class=\"mk-section-head\">\n    <span class=\"mk-eyebrow\">PRICES &#8211; MAY 2026<\/span>\n    <h2>How much does it cost to outsource customer service in Barcelona: a real comparison<\/h2>\n    <p class=\"mk-section-sub\">Average price per hour of in-house hiring vs. Metrickal rate with international talent.<\/p>\n  <\/div>\n  <div class=\"mk-pri__table\">\n    <table class=\"mk-pri__tbl\"><thead><tr>\n      <th>PROFILE<\/th>\n      <th>PRICE IN BARCELONA<\/th>\n      <th>SAVINGS<\/th>\n    <\/tr><\/thead><tbody><tr>\n      <td>Bilingual SAC ES + CA Agent<\/td>\n      <td><span class=\"mk-pri__local\">15,59\u20ac\/h<\/span><\/td>\n      <td><span class=\"mk-pri__save\">Up to 49<\/span><\/td>\n    <\/tr>\n<tr>\n      <td>Bilingual SAC ES + EN agent<\/td>\n      <td><span class=\"mk-pri__local\">18,17\u20ac\/h<\/span><\/td>\n      <td><span class=\"mk-pri__save\">Up to 40% of the price<\/span><\/td>\n    <\/tr>\n<tr>\n      <td>Multi-language SAC EU Agent<\/td>\n      <td><span class=\"mk-pri__local\">20,59\u20ac\/h<\/span><\/td>\n      <td><span class=\"mk-pri__save\">Up to 47% of<\/span><\/td>\n    <\/tr>\n<tr>\n      <td>Team Lead \/ SAC Supervisor<\/td>\n      <td><span class=\"mk-pri__local\">21,40\u20ac\/h<\/span><\/td>\n      <td><span class=\"mk-pri__save\">Up to 53% of<\/span><\/td>\n    <\/tr>\n<tr>\n      <td>SAC + commercial upselling<\/td>\n      <td><span class=\"mk-pri__local\">20,59\u20ac\/h<\/span><\/td>\n      <td><span class=\"mk-pri__save\">Up to 52% of<\/span><\/td>\n    <\/tr><\/tbody>\n    <tfoot><tr><td colspan=\"4\" class=\"mk-pri__foot\">\u2139 Official Metrickal rates (metrickal.com\/profiles-and-costs) &#8211; May 2026 &#8211; In-house cost estimated on III Contact Center Agreement (BOE-A-2025-8781, level 10) + charges ~30% + language bonus + equipment. Includes recruitment, administrative management, Account Manager in Barcelona and replacement at no cost. No permanence.  <\/td><\/tr><\/tfoot>\n    <\/table>\n  <\/div>\n  <div class=\"mk-pri__cta-row\">\n    <a href=\"https:\/\/metrickal.com\/en\/calculator\/\" class=\"mk-btn mk-btn--primary\">Calculate savings with calculator<\/a>\n  <\/div>\n<\/section>\n<\/div>\n\n<div class=\"mk\">\n<!-- 10 METHODOLOGY -->\n<section class=\"mk-section mk-meth\">\n  <div class=\"mk-section-head\">\n    <span class=\"mk-eyebrow\">METHODOLOGY &#8211; 5 STEPS<\/span>\n    <h2>How we activate your equipment in Barcelona<\/h2>\n    <p class=\"mk-section-sub\">A process validated with more than 360 customers in Spain.  <\/p>\n  <\/div>\n  <div class=\"mk-meth__steps\"><article class=\"mk-step\">\n      <div class=\"mk-step__head\">\n        <span class=\"mk-step__num\">1<\/span>\n        <span class=\"mk-step__day\">DAY 1-2<\/span>\n      <\/div>\n      <h3 class=\"mk-step__title\">Personalized diagnosis<\/h3>\n      <p class=\"mk-step__desc\">We analyze your current SAC channels, ticket volume, languages, target KPIs (CSAT, NPS, FRT, AHT) and tools (Zendesk, Intercom, HubSpot, Freshdesk).<\/p>\n    <\/article>\n<article class=\"mk-step\">\n      <div class=\"mk-step__head\">\n        <span class=\"mk-step__num\">2<\/span>\n        <span class=\"mk-step__day\">DAY 3-5<\/span>\n      <\/div>\n      <h3 class=\"mk-step__title\">Equipment design<\/h3>\n      <p class=\"mk-step__desc\">We define the number of agents, profiles, coverage schedules, languages and level of complexity per channel. Economic proposal closed within 48 hours. <\/p>\n    <\/article>\n<article class=\"mk-step\">\n      <div class=\"mk-step__head\">\n        <span class=\"mk-step__num\">3<\/span>\n        <span class=\"mk-step__day\">SEM 1-2<\/span>\n      <\/div>\n      <h3 class=\"mk-step__title\">Recruitment + training<\/h3>\n      <p class=\"mk-step__desc\">Selection among +20,000 pre-validated candidates (Asia + LATAM + Africa + Europe). Training on your product, scripts, tone of voice and tools via e-learning. <\/p>\n    <\/article>\n<article class=\"mk-step\">\n      <div class=\"mk-step__head\">\n        <span class=\"mk-step__num\">4<\/span>\n        <span class=\"mk-step__day\">SEM 3<\/span>\n      <\/div>\n      <h3 class=\"mk-step__title\">Integrated onboarding<\/h3>\n      <p class=\"mk-step__desc\">The team starts with shadowing with your Barcelona team, KPIs defined in SLA and Account Manager supervising the transition.<\/p>\n    <\/article>\n<article class=\"mk-step\">\n      <div class=\"mk-step__head\">\n        <span class=\"mk-step__num\">5<\/span>\n        <span class=\"mk-step__day\">ONGOING<\/span>\n      <\/div>\n      <h3 class=\"mk-step__title\">Continuous optimization<\/h3>\n      <p class=\"mk-step__desc\">Weekly meetings with your Account Manager in Barcelona, CSAT\/NPS analysis, A\/B testing of scripts and SLA review every 6 months.<\/p>\n    <\/article><\/div>\n<\/section>\n<\/div>\n\n<div class=\"mk\">\n<!-- 11 TESTIMONIALS -->\n<section class=\"mk-section mk-test\">\n  <div class=\"mk-section-head\">\n    <span class=\"mk-eyebrow\">SUCCESS CASES<\/span>\n    <h2>CEOs and founders who trust Metrickal<\/h2>\n    <p class=\"mk-section-sub\">Real companies in Spain that outsource operations, customer service and back office with Metrickal from Barcelona.<\/p>\n  <\/div>\n  <div class=\"mk-test__grid\"><article class=\"mk-testcard\">\n      <div class=\"mk-testcard__q\">&#8220;<\/div>\n      <p class=\"mk-testcard__txt\">We knew Metrickal from our previous company and for this new project we counted on them from day one. They have been key to scale operations without saturating the team. <\/p>\n      <div class=\"mk-testcard__btm\">\n        <div class=\"mk-testcard__avatar\">OF<\/div>\n        <div>\n          <div class=\"mk-testcard__author\">Olivier de Forges<\/div>\n          <div class=\"mk-testcard__role\">CEO, Zocochic<\/div>\n          <span class=\"mk-testcard__tag\">E-COMMERCE<\/span>\n        <\/div>\n      <\/div>\n    <\/article>\n<article class=\"mk-testcard\">\n      <div class=\"mk-testcard__q\">&#8220;<\/div>\n      <p class=\"mk-testcard__txt\">Thanks to Metrickal we significantly reduced costs in marketing, support and operations, less expense and more sustainable growth for Find Balance.<\/p>\n      <div class=\"mk-testcard__btm\">\n        <div class=\"mk-testcard__avatar\">JR<\/div>\n        <div>\n          <div class=\"mk-testcard__author\">Jesus Rebollo<\/div>\n          <div class=\"mk-testcard__role\">CEO, Find Balance<\/div>\n          <span class=\"mk-testcard__tag\">SAAS<\/span>\n        <\/div>\n      <\/div>\n    <\/article>\n<article class=\"mk-testcard\">\n      <div class=\"mk-testcard__q\">&#8220;<\/div>\n      <p class=\"mk-testcard__txt\">We started with Metrickal using only their SAC service to free our minds to focus on other business issues. Today they cover multiple areas. <\/p>\n      <div class=\"mk-testcard__btm\">\n        <div class=\"mk-testcard__avatar\">EP<\/div>\n        <div>\n          <div class=\"mk-testcard__author\">Enrique Perez-Castro<\/div>\n          <div class=\"mk-testcard__role\">Co-CEO, Nugu Burger<\/div>\n          <span class=\"mk-testcard__tag\">HOSPITALITY<\/span>\n        <\/div>\n      <\/div>\n    <\/article><\/div>\n  <div class=\"mk-test__stats\">\n    <div class=\"mk-tstat\"><div class=\"mk-tstat__n\">+360<\/div><div class=\"mk-tstat__l\">Companies in Spain<\/div><\/div>\n    <div class=\"mk-tstat\"><div class=\"mk-tstat__n\">+20K<\/div><div class=\"mk-tstat__l\">Pre-validated candidates<\/div><\/div>\n    <div class=\"mk-tstat\"><div class=\"mk-tstat__n\">3<\/div><div class=\"mk-tstat__l\">Continents \/ 10 countries<\/div><\/div>\n    <div class=\"mk-tstat\"><div class=\"mk-tstat__n\"><3 sem<\/div><div class=\"mk-tstat__l\">Average operating time<\/div><\/div>\n  <\/div>\n<\/section>\n<\/div>\n\n<div class=\"mk\">\n<!-- 12 ORIGINAL DATA -->\n<section class=\"mk-section mk-data\">\n  <div class=\"mk-section-head\">\n    <span class=\"mk-eyebrow\">METRICKAL IN FIGURES<\/span>\n    <h2>Metrickal for companies in Barcelona: what the data says<\/h2>\n    <p class=\"mk-section-sub\">Verifiable public figures on Metrickal and its outsourcing model with international talent.<\/p>\n  <\/div>\n  <div class=\"mk-data__grid\"><div class=\"mk-datacard\">\n      <span class=\"mk-datacard__lbl\">COST SAVINGS<\/span>\n      <div class=\"mk-datacard__big\">up to 52%.<\/div>\n      <p class=\"mk-datacard__txt\">of guaranteed savings compared to in-house procurement in Barcelona, as reported by Metrickal in its public savings calculator.<\/p>\n      <div class=\"mk-datacard__src\"><strong>SOURCE:<\/strong> metrickal.com\/calculator<\/div>\n    <\/div>\n<div class=\"mk-datacard\">\n      <span class=\"mk-datacard__lbl\">ACTIVATION TIME<\/span>\n      <div class=\"mk-datacard__big\"><3 sem<\/div>\n      <p class=\"mk-datacard__txt\">is the time in which Metrickal&#8217;s clients in Barcelona scale operations, from diagnosis to operational team with defined KPIs.<\/p>\n      <div class=\"mk-datacard__src\"><strong>SOURCE:<\/strong> metrickal.com (homepage)<\/div>\n    <\/div>\n<div class=\"mk-datacard\">\n      <span class=\"mk-datacard__lbl\">PLATFORM AND NETWORK<\/span>\n      <div class=\"mk-datacard__big\">+360<\/div>\n      <p class=\"mk-datacard__txt\">companies in Spain work with Metrickal, with a network of +20,000 pre-validated candidates recruited in Asia, LATAM, Africa and Europe.<\/p>\n      <div class=\"mk-datacard__src\"><strong>SOURCE:<\/strong> metrickal.com (homepage)<\/div>\n    <\/div><\/div>\n<\/section>\n<\/div>\n\n<div class=\"mk\">\n<!-- 13 FAQ -->\n<section class=\"mk-section mk-faq\">\n  <div class=\"mk-section-head\">\n    <span class=\"mk-eyebrow\">FREQUENT QUESTIONS<\/span>\n    <h2>All about customer service outsourcing in Barcelona<\/h2>\n    <p class=\"mk-section-sub\">The most common doubts of Catalan companies that outsource with Metrickal.<\/p>\n  <\/div>\n  <div class=\"mk-faq__list\"><div class=\"mk-faq__item\"><details open=\"\">\n      <summary>What is customer service outsourcing in Barcelona and how does it work with Metrickal?<\/summary>\n      <div class=\"mk-faq__answer\">Customer service outsourcing in Barcelona consists of delegating to Metrickal the integral management of your support channels (WhatsApp Business, email, chat, phone, social networks). The team works remotely with international talent (Asia + LATAM + Africa + Europe), managed by an Account Manager in Barcelona, with KPIs defined from day one (CSAT, NPS, FRT, AHT) and native support in ES + CA + EN + FR + IT + DE and up to 14 languages. Team operational in less than 3 weeks; 48 hours in urgent cases.  <\/div>\n    <\/details><\/div>\n<div class=\"mk-faq__item\"><details>\n      <summary>How much does it cost to outsource customer service in Barcelona in 2026?<\/summary>\n      <div class=\"mk-faq__answer\">Metrickal rates are adjusted according to profile and volume. Compared to the fully-loaded cost of in-house recruitment in Barcelona (BOE-A-2025-8781), the average saving is 52%. All inclusive: recruitment, training, replacements, Account Manager.  <\/div>\n    <\/details><\/div>\n<div class=\"mk-faq__item\"><details>\n      <summary>How long does it take to have my SAC team operational in Barcelona?<\/summary>\n      <div class=\"mk-faq__answer\">Operational in less than 3 weeks from signing. Diagnosis (days 1-2), team design (days 3-5), recruitment and training (weeks 1-2), integrated onboarding (week 3). In urgent cases with a profile already available in our network, we can start within 48h.  <\/div>\n    <\/details><\/div>\n<div class=\"mk-faq__item\"><details>\n      <summary>Can I hire only a few hours per week?<\/summary>\n      <div class=\"mk-faq__answer\">Yes, the minimum is 20h\/week per profile. You can scale hours, profiles or languages in 72h without penalties. No mandatory permanence, 15 days notice for cancellation.   <\/div>\n    <\/details><\/div>\n<div class=\"mk-faq__item\"><details>\n      <summary>How does Metrickal manage legal compliance with an international talent model?<\/summary>\n      <div class=\"mk-faq__answer\">Metrickal is legally based in Barcelona (Ausias Marc 141) and the Account Manager is in Spain, complying with LOPDGDD and RGPD. Your company contracts with Metrickal SL, you do not assume any labor relationship with the international talent, nor social charges, nor foreign agreements. All labor, tax and data protection risks are assumed by Metrickal.  <\/div>\n    <\/details><\/div>\n<div class=\"mk-faq__item\"><details>\n      <summary>What happens if an agent does not work or leaves?<\/summary>\n      <div class=\"mk-faq__answer\">We assume the replacement at no cost and without operational interruption. We have active backup in our network of +20,000 pre-validated candidates. This is one of the great advantages over in-house under agreement, where replacing an agent can take 3-6 weeks.  <\/div>\n    <\/details><\/div>\n<div class=\"mk-faq__item\"><details>\n      <summary>What languages can SAC teams for Barcelona work in?<\/summary>\n      <div class=\"mk-faq__answer\">Native support in ES, CA (Catalan), EN, FR, IT, DE, PT, NL, RU, HE, DA, SV, AR and more, 14+ languages in total. Native Catalan is available for companies needing ES\/CA bilingual support for the Catalan market. <\/div>\n    <\/details><\/div>\n<div class=\"mk-faq__item\"><details>\n      <summary>What service channels and tools do Metrickal&#8217;s teams cover?<\/summary>\n      <div class=\"mk-faq__answer\">WhatsApp Business, email, web chat, phone, forms, Instagram DMs, Twitter\/X, Facebook Messenger, TikTok. We work with Zendesk, Intercom, HubSpot Service Hub, Freshdesk, Salesforce Service Cloud and internal tools if you have APIs. <\/div>\n    <\/details><\/div><\/div>\n  <div class=\"mk-faq__cta\">\n    <h3>Do you still have doubts about your specific case in Barcelona?<\/h3>\n    <div><a href=\"https:\/\/metrickal.com\/en\/company-contact\/\" class=\"mk-btn mk-btn--primary\">Book a demo (15 min)<\/a><\/div>\n    <a href=\"https:\/\/metrickal.com\/en\/faqs\/\" class=\"mk-link\">View all frequently asked questions \u2192<\/a>\n  <\/div>\n<\/section>\n<\/div>\n\n<div class=\"mk\">\n<!-- 14 AUTHOR BIO -->\n<section class=\"mk-section mk-author\">\n  <div class=\"mk-author__card\">\n    <div class=\"mk-author__avatar\">JB<\/div>\n    <div>\n      <div class=\"mk-author__top\">CONTENT REVIEWED BY <span class=\"mk-author__verify\">\u2713 VERIFIED<\/span><\/div>\n      <div class=\"mk-author__name\">Jaume Boada, Co-founder &#038; CCO, Metrickal<\/div>\n      <p class=\"mk-author__bio\">20 years of experience in multinationals in the commercial department (Philip Morris, Cr\u00e9dito y Cauci\u00f3n) and startups in growth phase (Just Eat as Head of Sales, Tiller, Mox Group as General Manager). More than 10 years in the food delivery sector. Co-founder of Metrickal with Patrick Synge.  <\/p>\n      <div class=\"mk-author__links\">\n        <a href=\"https:\/\/www.linkedin.com\/company\/metrickal\/\">\u2192 LinkedIn of Metrickal<\/a>\n        <a href=\"https:\/\/metrickal.com\/en\/blog\/\">\u2192 View all articles<\/a>\n      <\/div>\n    <\/div>\n    <div class=\"mk-author__date\">\n  LAST UPDATED\n <strong>13 May 2026<\/strong>\n <span>Next revision: Jun 2026<\/span>\n    <\/div>\n  <\/div>\n<\/section>\n<\/div>\n\n<div class=\"mk\">\n<!-- 15 RELATED CITIES -->\n<section class=\"mk-section mk-cities\">\n  <div class=\"mk-section-head\">\n    <span class=\"mk-eyebrow\">COVERAGE IN SPAIN<\/span>\n    <h2>Outsourced customer service in other cities in Spain<\/h2>\n    <p class=\"mk-section-sub\">Metrickal operates with companies all over Spain. Headquarters in Barcelona, multilingual support, same time zone. <\/p>\n  <\/div>\n  <div class=\"mk-cities__grid\"><a class=\"mk-citycard\" href=\"https:\/\/metrickal.com\/en\/outsourcing-back-office-in-madrid\/\"><div class=\"mk-citycard__top\"><span class=\"mk-citycard__pin\">\ud83d\udccd<\/span><span class=\"mk-citycard__name\">Madrid<\/span><\/div><p class=\"mk-citycard__sub\">back office available<\/p><\/a><a class=\"mk-citycard mk-citycard--current\" href=\"https:\/\/metrickal.com\/en\/customer-service-outsourcing\/customer-service-outsourcing-in-barcelona\/\"><div class=\"mk-citycard__top\"><span class=\"mk-citycard__pin\">\ud83d\udccd<\/span><span class=\"mk-citycard__name\">Barcelona<\/span><\/div><p class=\"mk-citycard__sub\">You are here<\/p><\/a><a class=\"mk-citycard\" href=\"https:\/\/metrickal.com\/en\/logistics-outsourcing\/logistics-outsourcing-in-valencia\/\"><div class=\"mk-citycard__top\"><span class=\"mk-citycard__pin\">\ud83d\udccd<\/span><span class=\"mk-citycard__name\">Valencia<\/span><\/div><p class=\"mk-citycard__sub\">available logistics<\/p><\/a><a class=\"mk-citycard\" href=\"https:\/\/metrickal.com\/en\/call-center-outsourcing-in-seville\/\"><div class=\"mk-citycard__top\"><span class=\"mk-citycard__pin\">\ud83d\udccd<\/span><span class=\"mk-citycard__name\">Seville<\/span><\/div><p class=\"mk-citycard__sub\">call center available<\/p><\/a><a class=\"mk-citycard\" href=\"https:\/\/metrickal.com\/en\/customer-service-outsourcing-in-malaga\/\"><div class=\"mk-citycard__top\"><span class=\"mk-citycard__pin\">\ud83d\udccd<\/span><span class=\"mk-citycard__name\">M\u00e1laga<\/span><\/div><p class=\"mk-citycard__sub\">Customer service available<\/p><\/a><a class=\"mk-citycard\" href=\"https:\/\/metrickal.com\/en\/back-office-outsourcing-in-bilbao\/\"><div class=\"mk-citycard__top\"><span class=\"mk-citycard__pin\">\ud83d\udccd<\/span><span class=\"mk-citycard__name\">Bilbao<\/span><\/div><p class=\"mk-citycard__sub\">back office available<\/p><\/a><div class=\"mk-citycard mk-citycard--soon\"><div class=\"mk-citycard__top\"><span class=\"mk-citycard__pin\">\ud83d\udccd<\/span><span class=\"mk-citycard__name\">Zaragoza<\/span><\/div><p class=\"mk-citycard__sub\">Coming Soon<\/p><\/div><div class=\"mk-citycard mk-citycard--soon\"><div class=\"mk-citycard__top\"><span class=\"mk-citycard__pin\">\ud83d\udccd<\/span><span class=\"mk-citycard__name\">Murcia<\/span><\/div><p class=\"mk-citycard__sub\">Coming Soon<\/p><\/div><div class=\"mk-citycard mk-citycard--soon\"><div class=\"mk-citycard__top\"><span class=\"mk-citycard__pin\">\ud83d\udccd<\/span><span class=\"mk-citycard__name\">Palma de Mallorca<\/span><\/div><p class=\"mk-citycard__sub\">Coming Soon<\/p><\/div><div class=\"mk-citycard mk-citycard--soon\"><div class=\"mk-citycard__top\"><span class=\"mk-citycard__pin\">\ud83d\udccd<\/span><span class=\"mk-citycard__name\">Las Palmas<\/span><\/div><p class=\"mk-citycard__sub\">Coming Soon<\/p><\/div><div class=\"mk-citycard mk-citycard--soon\"><div class=\"mk-citycard__top\"><span class=\"mk-citycard__pin\">\ud83d\udccd<\/span><span class=\"mk-citycard__name\">Alicante<\/span><\/div><p class=\"mk-citycard__sub\">Coming Soon<\/p><\/div><\/div>\n<\/section>\n<\/div>\n\n<div class=\"mk\">\n<!-- 16 FINAL CTA -->\n<section class=\"mk-section mk-final\">\n  <div class=\"mk-final__card\">\n    <span class=\"mk-final__eyebrow\">NEXT STEPS<\/span>\n    <h2>Get started with free diagnostics and operational equipment in less than 3 weeks<\/h2>\n    <p>Free diagnosis, customized proposal and operational team in less than 3 weeks. International talent with LOPDGDD and RGPD compliance. No mandatory permanence, 15 days notice for cancellation.  <\/p>\n    <div class=\"mk-final__btns\">\n      <a href=\"https:\/\/metrickal.com\/en\/calculator\/\" class=\"mk-btn mk-btn--primary\">Simulate your savings with the calculator<\/a>\n      <a href=\"https:\/\/metrickal.com\/en\/company-contact\/\" class=\"mk-btn mk-btn--outline\">Schedule a call (15 min)<\/a>\n    <\/div>\n    <div class=\"mk-final__trust\">\n      <span>No commitment<\/span>\n      <span>No permanence<\/span>\n      <span>Free replacement<\/span>\n      <span>Equipment in <3 weeks<\/span>\n    <\/div>\n  <\/div>\n<\/section>\n<\/div>\n<p><!-- METRICKAL_SEO_SCHEMAS_START --><br \/>\n<script type=\"application\/ld+json\">\n{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"\u00bfQu\u00e9 es la externalizaci\u00f3n de atenci\u00f3n al cliente en Barcelona y c\u00f3mo funciona con Metrickal?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"La externalizaci\u00f3n de atenci\u00f3n al cliente en Barcelona consiste en delegar a Metrickal la gesti\u00f3n integral de tus canales de soporte (WhatsApp Business, email, chat, tel\u00e9fono, redes sociales). El equipo trabaja en remoto con talento internacional (Asia + LATAM + \u00c1frica + Europa), gestionado por un Account Manager en Barcelona, con KPIs definidos desde el d\u00eda uno (CSAT, NPS, FRT, AHT) y soporte nativo en ES + CA + EN + FR + IT + DE y hasta 14 idiomas. Equipo operativo en menos de 3 semanas; 48 horas en casos urgentes.\"}},{\"@type\":\"Question\",\"name\":\"\u00bfCu\u00e1nto cuesta externalizar la atenci\u00f3n al cliente en Barcelona en 2026?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Las tarifas Metrickal se ajustan seg\u00fan el perfil y el volumen. Frente al coste real con cargas de contrataci\u00f3n in-house en Barcelona bajo el III Convenio Contact Center (salario base nivel 10 + plus idioma + cargas + equipo + oficina), el ahorro medio llega al 52%. Todo incluido: reclutamiento, formaci\u00f3n, sustituciones, Account Manager.\"}},{\"@type\":\"Question\",\"name\":\"\u00bfEn cu\u00e1nto tiempo tengo mi equipo de SAC operativo en Barcelona?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Operativo en menos de 3 semanas desde la firma. Diagn\u00f3stico (d\u00edas 1-2), dise\u00f1o del equipo (d\u00edas 3-5), reclutamiento y formaci\u00f3n (semanas 1-2), onboarding integrado (semana 3). En casos urgentes con perfil ya disponible en nuestra red, podemos arrancar en 48h.\"}},{\"@type\":\"Question\",\"name\":\"\u00bfPuedo contratar solo unas horas a la semana?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"S\u00ed. El m\u00ednimo es 20h\/semana por perfil. Puedes escalar horas, perfiles o idiomas en 72h sin penalizaciones. Sin permanencia obligatoria, 15 d\u00edas de preaviso para baja.\"}},{\"@type\":\"Question\",\"name\":\"\u00bfC\u00f3mo gestiona Metrickal el cumplimiento legal con un modelo de talento internacional?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Metrickal tiene sede legal en Barcelona (Ausias Marc 141) y el Account Manager est\u00e1 en Espa\u00f1a, cumpliendo con LOPDGDD y RGPD. Tu empresa contrata con Metrickal SL, no asumes relaci\u00f3n laboral con el talento internacional, ni cargas sociales, ni convenios extranjeros. Todo el riesgo laboral, fiscal y de protecci\u00f3n de datos lo asume Metrickal.\"}},{\"@type\":\"Question\",\"name\":\"\u00bfQu\u00e9 pasa si un agente no funciona o causa baja?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Asumimos la sustituci\u00f3n sin coste y sin interrupci\u00f3n operativa. Tenemos backup activos en nuestra red de +20.000 candidatos pre-validados. Esto es una de las grandes ventajas frente al in-house bajo convenio, donde reemplazar un agente puede tardar 3-6 semanas.\"}},{\"@type\":\"Question\",\"name\":\"\u00bfEn qu\u00e9 idiomas pueden trabajar los equipos de SAC para Barcelona?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Soporte nativo en ES, CA (catal\u00e1n), EN, FR, IT, DE, PT, NL, RU, HE, DA, SV, AR y m\u00e1s, 14+ idiomas en total. Catal\u00e1n nativo est\u00e1 disponible para empresas que necesitan atenci\u00f3n biling\u00fce ES\/CA para el mercado catal\u00e1n.\"}},{\"@type\":\"Question\",\"name\":\"\u00bfQu\u00e9 canales y herramientas de atenci\u00f3n cubren los equipos de Metrickal?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"WhatsApp Business, email, chat web, tel\u00e9fono, formularios, Instagram DMs, Twitter\/X, Facebook Messenger, TikTok. Trabajamos con Zendesk, Intercom, HubSpot Service Hub, Freshdesk, Salesforce Service Cloud y herramientas internas si dispones de API.\"}}]}\n<\/script><br \/>\n<script type=\"application\/ld+json\">\n{\"@context\":\"https:\/\/schema.org\",\"@type\":\"Service\",\"serviceType\":\"Externalizaci\u00f3n de atenci\u00f3n al cliente (BPO)\",\"provider\":{\"@type\":\"LocalBusiness\",\"name\":\"Metrickal\",\"address\":{\"@type\":\"PostalAddress\",\"streetAddress\":\"Carrer d'Ausi\u00e0s Marc 141\",\"addressLocality\":\"Barcelona\",\"addressRegion\":\"Catalu\u00f1a\",\"postalCode\":\"08013\",\"addressCountry\":\"ES\"},\"url\":\"https:\/\/metrickal.com\/\"},\"areaServed\":{\"@type\":\"City\",\"name\":\"Barcelona\"},\"availableLanguage\":[\"es\",\"ca\",\"en\",\"fr\",\"it\",\"de\"],\"url\":\"https:\/\/metrickal.com\/externalizacion-atencion-al-cliente\/barcelona\/\"}\n<\/script><br \/>\n<!-- METRICKAL_SEO_SCHEMAS_END --><\/p>\n\n\n\n\n","protected":false},"excerpt":{"rendered":"<p>BPO COMPANY IN BARCELONA Customer Service in Barcelona: save up to 52% with a team in Manila We set up your SAC with agents in the Philippines and Colombia, coordinated from Ausias Marc 141 (Eixample, Barcelona). For SaaS and ecommerce in 22@ like Flipdish and Doctoralia. 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