Logistics Outsourcing in Murcia: Save Up to 48% Without Losing Control Over Your Operations
Metrickal is a Barcelona-based BPO company. Our account managers in Spain set up logistics teams in the country that best suits your operations (the Philippines and Colombia by default). For companies in Murcia and the Region of Murcia in sectors such as agri-food, produce, e-commerce, and distribution: accounting, documentation, compliance, HR, operations, and bookkeeping. 24/7 access to your dashboard with real-time KPIs. Native speakers of Spanish and English. Up and running in less than 3 weeks, starting at 20 hours per week, with 15 days’ notice if it doesn’t work out.
vs. in-house logistics in Murcia under the Collective Bargaining Agreement for Road Freight Transport in the Region of Murcia
It’s growing faster than the national average, which is why the back office is getting overwhelmed.
Exports from Murcia grew nearly two percentage points faster than the Spanish average. That difference is first noticeable in the office, not in the fields.
+360 companies in Spain already work with us
What is logistics outsourcing in Murcia?
Logistics outsourcing in Murcia involves delegating the comprehensive management of support channels (WhatsApp Business, email, web chat, phone, social media) to a specialized BPO provider. Metrickal is a Barcelona-based BPO company that sets up logistics teams in the Philippines and Colombia, managed by account managers in Spain, offering savings of up to 48% on labor costs compared to the Collective Bargaining Agreement for Road Freight Transport in the Region of Murcia. Operational in less than 3 weeks, starting at 20 hours per week, with native-language support in Spanish, Catalan, English, German, Italian, and 14+ other languages—a key advantage for companies in Murcia and the Murcia Region in sectors such as agri-food, produce, e-commerce, and distribution with expansion into the EU and Latin America. More than 360 companies in Spain already trust metrickal, with over 20,000 pre-screened candidates.
SOURCE: Metrickal public data – metrickal.com – Updated May 2026
→ Schedule a demo for MurciaWhy Companies in Murcia Choose Metrickal
vs. fully-loaded cost of in-house logistics in Murcia (estimate based on collective bargaining agreement + freight + overhead)
Diagnosis, recruitment, training and onboarding. 48h in urgent cases.
Startups, SaaS, ecommerce, logistics, hospitality, fintech, healthcare and more.
ES, CA, EN, FR, DE, PT, IT, NL, RU, HE, DA, SV, AR and more
Why Companies in Murcia Outsource to Metrickal
Murcia will account for 43% of office leasing in Spain in 2025, with the Murcia TechPark serving as the digital hub (Glovo, Wallapop, Travelperk, Typeform, Factorial). In addition, the city is home to the operational headquarters of CaixaBank, Sabadell, Naturgy, Cellnex, Colonial, Mango, Damm, and Desigual, as well as the Catalan headquarters of IBEX-listed companies (Grifols, Almirall, Fluidra). In-house logistics contracts are governed by the 2026–2028 Collective Bargaining Agreement for Road Freight Transport in the Region of Murcia, published in the BORM on May 16, 2026.576€/year plus a language bonus of 1,520€/year. Including surcharges (~30%), equipment, and office costs, the fully-loaded cost exceeds 14.50€/hour. Metrickal offers coverage in Spanish and English with teams in the Philippines and Colombia, depending on volume.
- ✓
Account Manager in Spain, same time zone (CET, UTC+1) and within close proximity for in-person meetings
- ✓
Teams in the Philippines and Colombia: Your company does not establish an employment relationship in Spain
- ✓
Logistics team available starting at 20 hours per week, with 15 days’ notice. 15 days’ notice required for termination.
- ✓
Native support for ES, CA, EN, DE, IT, and DE—key for fintech/SaaS companies in Murcia and the Region of Murcia operating in sectors such as agri-food, produce, e-commerce, and distribution, with expansion into the EU and Latin America
What Is Logistics Outsourcing and Why Outsource It?
A clear definition, when it applies, and how it benefits businesses in Murcia.
Logistics outsourcing—also known as customer service outsourcing or logistics BPO—involves delegating the comprehensive management of support channels to a specialized provider: WhatsApp Business, email, web chat, phone, social media, and forms. In Murcia, metrickal operates out of Barcelona and has logistics teams in the country that best suits your operation (the Philippines and Colombia by default). Flexible hours, support in up to 14 languages, and compliance with the LOPDGDD and GDPR guaranteed by the Account Manager in Spain.
Overburdened in-house logistics team: You lose customers due to a lack of follow-up on WhatsApp or via email—a common issue among startups in Murcia and the Region of Murcia in sectors such as agri-food, produce, e-commerce, and hyper-growth distribution.
The need for multilingual coverage (ES + CA + EN + DE + IT + DE) that the local labor market does not provide with the necessary flexibility
Seasonal peaks, Mobile World Congress, ISE, 4YFN, tourist season, which do not justify permanent hiring under the agreement
Focus on your core business: free your Barcelona team from repetitive Level 1 logistics tasks so they can focus on product, sales, or expansion
is the reduction in labor and task costs that Metrickal achieves for its clients, as reported on its own platform.
SOURCE: Metrickal, linkedin.com/company/metrickal
is the time in which Metrickal customers scale operations from diagnostics to equipment with defined KPIs.
SOURCE: Metrickal, metrickal.com (homepage)
Logistics Services Included for Businesses in Murcia
Each package is tailored to your vertical, channels, languages and volume. From 20h/week, with 15 days notice.
Multichannel customer service
WhatsApp Business (#1 channel in Spain), email, web chat, telephone and social networks. Incident resolution, FAQs management, escalation to level 2.
Order and returns management
Processing, modifications, returns and tracking with carriers (SEUR, DHL, GLS, Correos). Integration with Shopify, WooCommerce, Magento, Prestashop.
NPS and CSAT surveys
Design, launch and analysis of post-purchase NPS and post-interaction CSAT surveys. Monthly reporting with actionable insights and quarterly plan.
Upselling and reactive cross-selling
Identifying opportunities during logistics interactions. Validated scripts, ongoing training, and a commission model based on conversions.
Social media support
Reactive community management: Instagram DMs, Twitter/X, Facebook Messenger, TikTok. Response time <30 minutes during working hours.
International Multilingual Logistics
Native or bilingual team fluent in 14+ languages. Ideal for fintech, SaaS, and e-commerce companies in Murcia and the Region of Murcia across sectors such as agri-food, produce, e-commerce, and distribution with expansion plans in Europe or Latin America. Includes a native Catalan speaker.
In-house team in Murcia vs. Metrickal
What changes when you outsource to a specialized BPO partner.
| FACTOR | IN-HOUSE IN MURCIA Contract under agreement | With Metrickal Recommended Outsourcing with Metrickal |
|---|---|---|
| Monthly cost per agent FTE | ✕~€2,320+/month (€17,139.58 under collective bargaining agreement, level 10 + language bonus + benefits ~30% + equipment + indirect costs) |
✓From 1.280€/month (160h × 8€), all inclusive, without hidden variables |
| Time of incorporation | ✕8–12 weeks in Murcia: selection, contract, Social Security registration, initial training |
✓Operational in <3 weeks (48h in urgent cases with available profile). |
| Scalability of hours and profiles | ✕Limited: each extra agent requires new hire for 8-12 weeks. |
✓Immediate: add hours, languages or channels in 72h without penalties |
| Administrative and labor management | ✕Contracts, payrolls, severance payments, ITs, dismissals at your expense (HR or management) |
✓100% managed by Metrickal: contracts, payroll, IT leave. |
| Hourly coverage | ✕Limited by working day (1,764h/year). Surcharges for holidays and night work. |
✓24/7 coverage with no surcharges for shifts, holidays or nighttime. |
| Replacements due to leaves of absence | ✕Lengthy processes: 3–6 weeks to replace an agent in Murcia |
✓Replacement assumed by Metrickal, without cost or operational interruption. |
| Labor risk and liabilities | ✕High: turnover characteristic of the sector, ITs, conflicts, indemnities. |
✓Nil: no direct employment relationship, no liabilities, no conflicts. |
| Available languages | ✕Limited to the local Barcelona market (ES + CA + EN). Language bonus according to agreement |
✓14+ native or bilingual languages (CA, FR, DE, PT, IT, NL, RU, HE, DA, SV, AR) |
You’re selling more than ever, but your profit margin is shrinking. The paperwork is part of the problem.
The regional president said this at the Proexport assembly: exports are breaking records, and yet profit margins are getting tighter and tighter for producers and exporters. Every shipment that leaves Murcia comes with documentation that someone has to prepare, review, and file.
What each shipment carries
- Delivery notes, packing lists, and batch traceability
- Phytosanitary Certificates and Border Control
- DUA and Customs Documentation for Third Countries
- Multi-Currency Billing and Reconciliation
What We Cover
- Order and Delivery Slip Management for Campaigns
- Tracking shipments and incidents with carriers
- Document Preparation for Export
- Invoice Reconciliation and Reporting
Why Now?
- Best first quarter in the series’ history
- The United States grew by 195%, and Canada by 38%
- 688,332 metric tons exported from January through March
- More volume means more paperwork, not less
Sources: Autonomous Community of the Region of Murcia (export data and statements from the Proexport assembly, June 2026). Department of Customs and Excise, processed by FEPEX.
Europe’s Kitchen Garden, in Verifiable Data.
It’s not just a marketing label. Murcia accounts for one out of every five fruits and vegetables exported by Spain.
3,800 M€
Fruit and Vegetable Exports: Year-End 2025
An all-time high, up 7.3% from 2024.
688,332 metric tons
‘s Exports (in metric tons), January–March 2026
7% more than in the same period of 2025.
16%
From the vegetable section
of Mercamadrid
Strategic Origins of the National Fresco.
73 companies
Fruit Logística Berlin
2026 Edition
Proexport, Fecoam, and Apoexpa, among others.
How Much Does Logistics Outsourcing Cost in Murcia: A Real-World Comparison
Average hourly rate for in-house contracting vs. Metrickal rate with teams in the Philippines and Colombia.
| PROFILE | PRICE IN MURCIA | SAVINGS | |
|---|---|---|---|
| Administrative Document Processing | €15.55/hour | Up to 49% | |
| Senior Accountant | €17.64/hr | Up to 48% | |
| Junior Compliance & Legal Specialist | €19.00/hour | Up to 48% | |
| Operations Team Lead | €19.84/hour | Up to 48% | |
| Commercial Logistics Operations | €19.00/hour | Up to 48% | |
| ℹ Official metrickal Rates (metrickal.com/perfiles-y-costes) · September 2026 · Estimated in-house cost based on the tables in the 2026–2028 Collective Bargaining Agreement for Road Freight Transport in the Region of Murcia (BORM, May 16, 2026), which are up 14% from 2018, plus social security contributions, equipment, and infrastructure. Includes recruitment, administrative management, an Account Manager in Spain, and free replacement. With 15 days’ notice. | |||
How We Activate Your Equipment in Murcia
A process validated with more than 360 customers in Spain.
Personalized diagnosis
We analyze your current logistics channels, ticket volume, languages, target KPIs (DSO, error rate, processing time, accuracy), and tools (Zendesk, Intercom, HubSpot, Freshdesk).
Equipment design
We define the number of agents, profiles, coverage schedules, languages and level of complexity per channel. Economic proposal closed within 48 hours.
Recruitment + training
Selection from among more than 20,000 pre-screened candidates in the Philippines and Colombia. Training on your product, scripts, tone of voice, and tools via e-learning.
Integrated onboarding
The team starts with shadowing with your Barcelona team, KPIs defined in SLA and Account Manager supervising the transition.
Continuous optimization
Weekly meetings with your Account Manager in Spain, CSAT/NPS analysis, A/B testing of scripts, and SLA reviews every 6 months.
CEOs and founders who trust Metrickal
Real companies in Spain that outsource operations, logistics, and administration to metrickal in Murcia.
We knew Metrickal from our previous company and for this new project we counted on them from day one. They have been key to scale operations without saturating the team.
Thanks to Metrickal we significantly reduced costs in marketing, support and operations, less expense and more sustainable growth for Find Balance.
We started working with metrickal by using only their logistics service so we could take the pressure off ourselves and focus on other aspects of the business. Today, they handle multiple areas for us.
Metrickal for Businesses in Murcia: What the Data Says
Verifiable public figures on Metrickal and its outsourcing model with teams in the Philippines and Colombia.
in guaranteed savings compared to hiring locally in Murcia, according to metrickal’s public savings calculator.
This is the timeframe during which metrickal’s clients in Murcia scale up their operations, from the initial assessment to the operational team with defined KPIs.
companies in Spain work with Metrickal, with a network of +20,000 pre-validated candidates recruited in the Philippines and Colombia.
Everything You Need to Know About Outsourcing Your Logistics Back Office in Murcia
Frequently asked questions from exporters and operators in the Region of Murcia.
What is logistics back-office outsourcing in Murcia, and how does it work with Metrickal?
What export documentation can you prepare?
Why does it make sense now in the Region of Murcia?
How are peak campaign periods managed?
Which collective bargaining agreement applies to the logistics sector in Murcia?
Do you work within my ERP or in another system?
What happens if someone on the team leaves?
Can you assist foreign customers in other languages?
How long does it take for the equipment to become operational?
Which processes should not be outsourced?
Do you have more questions? Let’s talk.
Schedule a callOutsourced customer service in other cities in Spain
Metrickal works with companies throughout Spain. Headquartered in Murcia, with multilingual support and in the same time zone.
back office available
available logistics
available logistics
call center available
You are here
back office available
You are here
Coming Soon
Coming Soon
Coming Soon
Coming Soon
Get started with free diagnostics and operational equipment in less than 3 weeks
Free diagnosis, customized proposal and operational team in less than 3 weeks. Equipment in the Philippines and Colombia with LOPDGDD and RGPD compliance. With 15 days mandatory notice, 15 days notice for cancellation.