Call Center Outsourcing in Seville: Save Up to 54% Without Losing Control of Your Operations
Metrickal is a Barcelona-based BPO company. Our account managers in Spain set up call center teams in the country that best suits your operations (the Philippines and Colombia by default). For companies in Seville and Andalusia in sectors such as tourism, hospitality, aerospace, and international e-commerce: accounting, documentation, compliance, HR, operations, and customer service. 24/7 access to your dashboard with real-time KPIs. Native speakers of Spanish, English, and French. Up and running in less than 3 weeks, starting at 20 hours per week, with 15 days’ notice if it doesn’t work out.
vs. in-house call center in Seville under the Third Contact Center Collective Bargaining Agreement (BOE-A-2025-8781)
Seville isn’t just about tourism. It’s Spain’s fourth-largest metropolitan economy.
And, along with Málaga, it leads Andalusia’s growth in 2026. That is why the bilingual (Spanish, English, and French) call center is the chronic bottleneck of Seville’s business community.
+360 companies in Spain already work with us
What is call center outsourcing in Seville?
Call center outsourcing in Seville involves delegating the comprehensive management of support channels (WhatsApp Business, email, web chat, phone, social media) to a specialized BPO provider. Metrickal is a Barcelona-based BPO company that sets up call center teams in the Philippines and Colombia, managed by account managers in Spain, offering labor cost savings of up to 54% compared to the Third National Contact Center Collective Bargaining Agreement. Operational in less than 3 weeks, starting at 20 hours per week, with native-language support in Spanish, Catalan, English, French, Italian, and German, plus 14+ other languages—a key advantage for companies in Seville and Andalusia in sectors such as tourism, hospitality, aerospace, and international e-commerce expanding into the EU and Latin America. More than 360 companies in Spain already trust metrickal, with over 20,000 pre-screened candidates.
SOURCE: Metrickal public data – metrickal.com – Updated May 2026
→ Schedule a demo for SevilleWhy Companies in Seville Choose Metrickal
vs. the fully-loaded cost of an in-house call center in Seville (estimate based on collective bargaining agreement + payroll taxes + overhead)
Diagnosis, recruitment, training and onboarding. 48h in urgent cases.
Startups, SaaS, ecommerce, logistics, hospitality, fintech, healthcare and more.
ES, CA, EN, FR, DE, PT, IT, NL, RU, HE, DA, SV, AR and more
Why Companies in Seville Outsource to Metrickal
Seville will account for 43% of office leasing in Spain by 2025, with Isla de la Cartuja / Aerópolis serving as the digital hub (Glovo, Wallapop, Travelperk, Typeform, Factorial). Added to this are the operational headquarters of CaixaBank, Sabadell, Naturgy, Cellnex, Colonial, Mango, Damm, and Desigual, as well as the Catalan headquarters of IBEX-listed companies (Grifols, Almirall, Fluidra). In-house call center hiring is regulated by the Third National Contact Center Agreement (BOE-A-2025-8781): a level 10 base salary of €16,576/year plus a language bonus of €1,520/year. Including payroll taxes (~30%), equipment, and office costs, the fully-loaded cost exceeds €14.50/hour. Metrickal offers Spanish and English coverage with trained teams (Asia, Latin America, Africa, and Europe) based on volume.
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Account Manager in Seville, same time zone (CET, UTC+1) and within close proximity for in-person meetings
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Teams in the Philippines and Colombia (Asia + LATAM + Africa + Europe): your company does not assume an employment relationship in Spain.
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Call center team available starting at 20 hours per week, with 15 days’ notice. 15 days’ notice required for termination
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Native support for ES + CA + EN + FR + IT + DE—a key factor for fintech/SaaS companies in Seville and Andalusia operating in sectors such as tourism, hospitality, aerospace, and international e-commerce with expansion into the EU and Latin America
What Is Call Center Outsourcing and Why Should You Outsource It?
A clear definition, when it applies, and what it accomplishes for businesses in Seville.
Call center outsourcing—also known as customer service outsourcing or call center BPO—involves delegating the comprehensive management of support channels—WhatsApp Business, email, web chat, phone, social media, and forms—to a specialized provider. In Seville, metrickal operates out of Barcelona and maintains call center teams in the country that best suits your operations (the Philippines and Colombia by default). Flexible hours, support in up to 14 languages, and compliance with the LOPDGDD and GDPR, guaranteed by the Account Manager in Spain.
Overwhelmed in-house call center team: You’re losing customers due to a lack of follow-up on WhatsApp or via email—a common issue among startups in Seville and Andalusia in sectors such as tourism, hospitality, aerospace, and rapidly growing international e-commerce
Need for multilingual coverage (ES + CA + EN + FR + IT + DE) that the local labor market does not provide the necessary flexibility.
Seasonal peaks, Mobile World Congress, ISE, 4YFN, tourist season, which do not justify permanent hiring under the agreement
Focus on your core business: free your Barcelona team from repetitive Level 1 call center tasks so they can focus on product development, sales, or expansion
is the reduction in labor and task costs that Metrickal achieves for its clients, as reported on its own platform.
SOURCE: Metrickal, linkedin.com/company/metrickal
is the time in which Metrickal customers scale operations from diagnostics to equipment with defined KPIs.
SOURCE: Metrickal, metrickal.com (homepage)
Call Center Services Included for Businesses in Seville
Each package is tailored to your vertical, channels, languages and volume. From 20h/week, with 15 days notice.
Multichannel customer service
WhatsApp Business (#1 channel in Spain), email, web chat, telephone and social networks. Incident resolution, FAQs management, escalation to level 2.
Order and returns management
Processing, modifications, returns and tracking with carriers (SEUR, DHL, GLS, Correos). Integration with Shopify, WooCommerce, Magento, Prestashop.
NPS and CSAT surveys
Design, launch and analysis of post-purchase NPS and post-interaction CSAT surveys. Monthly reporting with actionable insights and quarterly plan.
Upselling and reactive cross-selling
Identifying opportunities during call center interactions. Validated scripts, ongoing training, and a commission model based on conversions.
Social media support
Reactive community management: Instagram DMs, Twitter/X, Facebook Messenger, TikTok. Response time <30 minutes during working hours.
International Multilingual Call Center
Native or bilingual team fluent in 14+ languages. Ideal for fintech, SaaS, and e-commerce companies in Seville and Andalusia across sectors such as tourism, hospitality, aerospace, and international e-commerce with expansion into Europe or Latin America. Includes a native Catalan speaker.
In-house team in Seville vs. Metrickal
What changes when you outsource to a specialized BPO partner.
| FACTOR | IN-HOUSE IN SEVILLE Contract under agreement | With Metrickal Recommended Outsourcing with Metrickal |
|---|---|---|
| Monthly cost per agent FTE | ✕~2.320+/month (16.576 convention level 10 + language + language bonus + charges ~30% + equipment + indirect) |
✓From 1.280€/month (160h × 8€), all inclusive, without hidden variables |
| Time of incorporation | ✕8–12 weeks in Seville: selection, contract, social security enrollment, initial training |
✓Operational in <3 weeks (48h in urgent cases with available profile). |
| Scalability of hours and profiles | ✕Limited: each extra agent requires new hire for 8-12 weeks. |
✓Immediate: add hours, languages or channels in 72h without penalties |
| Administrative and labor management | ✕Contracts, payrolls, severance payments, ITs, dismissals at your expense (HR or management) |
✓100% managed by Metrickal: contracts, payroll, IT leave. |
| Hourly coverage | ✕Limited by working day (1,764h/year). Surcharges for holidays and night work. |
✓24/7 coverage with no surcharges for shifts, holidays or nighttime. |
| Replacements due to leaves of absence | ✕Long processes: 3–6 weeks to replace an agent in Seville |
✓Replacement assumed by Metrickal, without cost or operational interruption. |
| Labor risk and liabilities | ✕High: turnover characteristic of the sector, ITs, conflicts, indemnities. |
✓Nil: no direct employment relationship, no liabilities, no conflicts. |
| Available languages | ✕Limited to the local Barcelona market (ES + CA + EN). Language bonus according to agreement |
✓14+ native or bilingual languages (CA, FR, DE, PT, IT, NL, RU, HE, DA, SV, AR) |
The fine print of the Contact Center Agreement—which you don’t have to pay for at metrickal.
The Third State Collective Bargaining Agreement for the Contact Center Sector regulates in-house costs and includes numerous additional benefits. With metrickal, you get a fixed hourly rate that covers everything.
Standard Agreement
- III State Contact Center Collective Bargaining Agreement (BOE-A-2026-5300)
- 2026 Wage Increase: +3.4% (CPI 2.9% + 0.5%)
- Published in the Official State Gazette (BOE) No. 58, March 6, 2026
- Annual salary: €17,139.58 (35 hours per week)
Metrickal Seville
- No Sunday premium (€17.69/Sunday at 8 a.m.)
- No night shift or holiday pay
- No language bonus; bilingual in EN and FR
- No transportation allowance, per diem, or overtime pay
In-house Pluses in Seville
- Plus Sunday 8 a.m.: €17.69 (Art. 45 of the collective bargaining agreement)
- Plus: Bilingual in English and French (required)
- Plus night shifts, holidays, and overtime
- Replacements for absences and sick leave not covered
Sources: Official State Gazette (BOE) Resolution of the General Directorate of Labor, Feb. 23, 2026 · Provision 5300, Official State Gazette (BOE) No. 58 (Mar. 6, 2026) · CCOO Services wage tables · USO Services · FSC-CCOO Telecommunications.
Where the Seville call center is already making its mark.
Seville is home to a leading European aerospace industry, well-established technology parks, and an international tourism sector. For all of these sectors, the bilingual (Spanish, English, and French) call center is a chronic bottleneck.
Airbus
Seville Plant
62+ aviation jobs available
Inspectors, LMA Tech B1/B2 MRO, aircraft assembly.
Aerópolis
Andalusia Aeronautical Technology Park
La Rinconada (Seville)
Europe’s second-largest aerospace cluster, with more than 130 companies.
Cartuja Island
Cartuja 93 ·
Technology Park, Isla de la Cartuja, Seville
A leading science and technology park in Andalusia.
Sevilla Tower
Puerto Triana · Torre Sevilla
Isla de la Cartuja
A landmark corporate headquarters. A skyscraper by César Pelli.
How Much Does Call Center Outsourcing Cost in Seville: A Real-World Comparison
Average hourly rate for in-house contracting vs. Metrickal rate with teams in the Philippines and Colombia.
| PROFILE | PRICE IN SEVILLE | SAVINGS | |
|---|---|---|---|
| Administrative Document Processing | €15.55/hour | Up to 49% | |
| Senior Accountant | €17.19/hour | Up to 54% | |
| Junior Compliance & Legal | €18.07/hour | Up to 45% | |
| Operations Team Lead | €19.84/hour | Up to 54% | |
| Sales Call Center Operations | €18.07/hour | Up to 54% | |
| ℹ Official metrickal Rates (metrickal.com/profiles-and-costs) · May 2026 · Estimated in-house cost based on the Third Contact Center Collective Bargaining Agreement (BOE-A-2025-8781, Level 10) + payroll taxes ~30% + language bonus + equipment. Includes recruitment, administrative management, an Account Manager in Seville, and replacement at no cost. With 15 days’ notice. | |||
How We Set Up Your Equipment in Seville
A process validated with more than 360 customers in Spain.
Personalized diagnosis
We analyze your current call center channels, ticket volume, languages, target KPIs (DSO, error rate, processing time, accuracy), and tools (Zendesk, Intercom, HubSpot, Freshdesk).
Equipment design
We define the number of agents, profiles, coverage schedules, languages and level of complexity per channel. Economic proposal closed within 48 hours.
Recruitment + training
Selection among +20,000 pre-validated candidates (Asia + LATAM + Africa + Europe). Training on your product, scripts, tone of voice and tools via e-learning.
Integrated onboarding
The team starts with shadowing with your Barcelona team, KPIs defined in SLA and Account Manager supervising the transition.
Continuous optimization
Weekly meetings with your Account Manager in Seville, CSAT/NPS analysis, A/B testing of scripts, and SLA reviews every 6 months.
CEOs and founders who trust Metrickal
Real companies in Spain that outsource operations, call centers, and administrative tasks to metrickal in Seville.
We knew Metrickal from our previous company and for this new project we counted on them from day one. They have been key to scale operations without saturating the team.
Thanks to Metrickal we significantly reduced costs in marketing, support and operations, less expense and more sustainable growth for Find Balance.
We started working with metrickal by using only their call center service so we could take the pressure off ourselves and focus on other aspects of the business. Today, they handle multiple areas for us.
Metrickal for Businesses in Seville: What the Data Says
Verifiable public figures on Metrickal and its outsourcing model with teams in the Philippines and Colombia.
in guaranteed savings compared to hiring locally in Seville, according to metrickal’s public savings calculator.
This is the time it takes for metrickal’s clients in Seville to scale up their operations, from the initial assessment to a fully operational team with defined KPIs.
companies in Spain work with Metrickal, with a network of +20,000 pre-validated candidates recruited in the Philippines and Colombia.
Everything You Need to Know About Call Center Outsourcing in Seville
Frequently asked questions from companies that outsource their call center and sales operations to metrickal in Seville and Andalusia.
What is call center outsourcing in Seville, and how does it work with Metrickal?
How much will it cost to outsource a call center in Seville in 2026?
How long will it take to get my call center up and running in Seville?
Can I hire agents for just a few hours a week?
How does Metrickal cover the allowances under the Third Contact Center Collective Bargaining Agreement (night shift, holidays, languages)?
What happens if an agent does not work or leaves?
In which languages can agents in Seville provide assistance?
Which CRM, phone, and software solutions do we support (Salesforce, HubSpot, Aircall, Genesys)?
What specific campaigns and verticals can I outsource to Metrickal in Seville?
How does metrickal compare to Transcom, Konecta, or Randstad for call centers in Seville?
Do you have more questions? Let’s talk.
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Metrickal works with companies throughout Spain. Headquartered in Seville, with multilingual support and in the same time zone.
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Get started with free diagnostics and operational equipment in less than 3 weeks
Free diagnosis, customized proposal and operational team in less than 3 weeks. Equipment in the Philippines and Colombia with LOPDGDD and RGPD compliance. With 15 days mandatory notice, 15 days notice for cancellation.