Back office outsourcing in Madrid: save up to 56% without losing control of your operation
Metrickal is a Barcelona-based BPO company. Our account managers in Spain set up back-office teams in the country that best suits your operations (the Philippines and Colombia by default). For companies in Madrid in sectors such as fintech, tech, corporate services, and international e-commerce: accounting, documentation, compliance, HR, operations, and bookkeeping. 24/7 access to your dashboard with real-time KPIs. They are native speakers of Spanish and English. Up and running in less than 3 weeks, starting at 20 hours per week, with a 15-day cancellation notice if it doesn’t work out.
vs back office in-house in Madrid under III Contact Center Agreement (BOE-A-2025-8781)
+360 companies in Spain already work with us
What is back office outsourcing in Madrid?
Back-office outsourcing in Madrid involves delegating the comprehensive management of support channels (WhatsApp Business, email, web chat, phone, social media) to a specialized BPO provider. Metrickal is a Barcelona-based BPO company that assembles multilingual remote teams in the Philippines and Colombia, managed by account managers in Spain, offering labor cost savings of up to 56% compared to the Third National Contact Center Collective Bargaining Agreement. Up and running in less than 3 weeks, starting at 20 hours per week, with native-language support in Spanish, Catalan, English, French, Italian, and German, plus 14+ other languages—a key advantage for Madrid-based companies in sectors such as fintech, tech, corporate services, and international e-commerce. More than 360 companies in Spain already trust metrickal, with over 20,000 pre-screened candidates.
SOURCE: Metrickal public data – metrickal.com – Updated May 2026
→ Book a demo for MadridWhy companies from Madrid choose Metrickal
vs cost fully-loaded back office in-house in Madrid (estimate on agreement + charges + indirect)
Diagnosis, recruitment, training and onboarding. 48h in urgent cases.
Startups, SaaS, ecommerce, logistics, hospitality, fintech, healthcare and more.
ES, CA, EN, FR, DE, PT, IT, NL, RU, HE, DA, SV, AR and more
Why Madrid companies outsource with Metrickal
Madrid concentrates 43% of office recruitment in Spain in 2025, with AZCA / Las Tablas as a digital engine (Glovo, Wallapop, Travelperk, Typeform, Factorial). This is in addition to the operational headquarters of CaixaBank, Sabadell, Naturgy, Cellnex, Colonial, Mango, Damm and Desigual, and the Catalan IBEX corporate headquarters (Grifols, Almirall, Fluidra). In-house back office recruitment is regulated by the III Convenio Estatal de Contact Center (BOE-A-2025-8781): base salary level 10 of 16.576€/year plus language bonus of 1.520€/year. With loads (~30%), equipment and office, the fully-loaded cost exceeds 14,50€/h. Metrickal offers ES + EN coverage with trained teams (Asia + LATAM + Africa + Europe) according to volume.
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Account Manager in Madrid, same time zone (CET, UTC+1) and physical proximity for face-to-face meetings
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Teams in the Philippines and Colombia (Asia + LATAM + Africa + Europe): your company does not assume an employment relationship in Spain.
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Back office team operational from 20h/week, with 15 days notice. 15 days notice to leave
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Native support for ES + CA + EN + FR + IT + DE—a key feature for Madrid-based fintech/SaaS companies in sectors such as fintech, tech, corporate services, and international e-commerce
What is back office outsourcing and why outsource it?
Clear definition, when it applies and what it solves for companies in Madrid.
Back-office outsourcing—also known as customer service outsourcing or back-office BPO—involves delegating the comprehensive management of support channels—WhatsApp Business, email, web chat, phone, social media, and forms—to a specialized provider. In Madrid, metrickal operates out of Barcelona and has teams in the country that best suits your operations (the Philippines and Colombia by default). Flexible hours, support in up to 14 languages, and compliance with the LOPDGDD and GDPR guaranteed by the Account Manager in Spain.
Overburdened in-house back-office team: You lose customers due to a lack of follow-up on WhatsApp or via email—a common issue among startups in Madrid in sectors such as fintech, tech, corporate services, and international e-commerce
Need for multilingual coverage (ES + CA + EN + FR + IT + DE) that the local labor market does not provide the necessary flexibility.
Seasonal peaks, Mobile World Congress, ISE, 4YFN, tourist season, which do not justify permanent hiring under the agreement
Focus on core business: free your Barcelona team from repetitive level 1 back office tasks to focus on product, sales or expansion.
is the reduction in labor and task costs that Metrickal achieves for its clients, as reported on its own platform.
SOURCE: Metrickal, linkedin.com/company/metrickal
is the time in which Metrickal customers scale operations from diagnostics to equipment with defined KPIs.
SOURCE: Metrickal, metrickal.com (homepage)
Back office services included for companies in Madrid
Each package is tailored to your vertical, channels, languages and volume. From 20h/week, with 15 days notice.
Multichannel customer service
WhatsApp Business (#1 channel in Spain), email, web chat, telephone and social networks. Incident resolution, FAQs management, escalation to level 2.
Order and returns management
Processing, modifications, returns and tracking with carriers (SEUR, DHL, GLS, Correos). Integration with Shopify, WooCommerce, Magento, Prestashop.
NPS and CSAT surveys
Design, launch and analysis of post-purchase NPS and post-interaction CSAT surveys. Monthly reporting with actionable insights and quarterly plan.
Upselling and reactive cross-selling
Identification of opportunities during back office interactions. Validated scripts, ongoing training and conversion fee model.
Social media support
Reactive community management: Instagram DMs, Twitter/X, Facebook Messenger, TikTok. Response time <30 minutes during working hours.
international multilingual back office
Native or bilingual team fluent in 14+ languages. Ideal for fintech, SaaS, and e-commerce companies in Madrid operating in sectors such as fintech, tech, corporate services, and international e-commerce. Includes a native Catalan speaker.
Team in-house in Madrid vs Metrickal
What changes when you outsource to a specialized BPO partner.
| FACTOR | IN-HOUSE IN MADRIDContractingunder agreement | WITH METRICKALRECOMMENDEDExternalizationwith Metrickal |
|---|---|---|
| Monthly cost per agent FTE | ✕~2.320+/month (16.576 convention level 10 + language + language bonus + charges ~30% + equipment + indirect) |
✓From 1.280€/month (160h × 8€), all inclusive, without hidden variables |
| Time of incorporation | ✕8-12 weeks in Madrid: selection, contract, SS, initial training. |
✓Operational in <3 weeks (48h in urgent cases with available profile). |
| Scalability of hours and profiles | ✕Limited: each extra agent requires new hire for 8-12 weeks. |
✓Immediate: add hours, languages or channels in 72h without penalties |
| Administrative and labor management | ✕Contracts, payrolls, severance payments, ITs, dismissals at your expense (HR or management) |
✓100% managed by Metrickal: contracts, payroll, IT leave. |
| Hourly coverage | ✕Limited by working day (1,764h/year). Surcharges for holidays and night work. |
✓24/7 coverage with no surcharges for shifts, holidays or nighttime. |
| Replacements due to leaves of absence | ✕Long processes: 3-6 weeks to replace an agent in Madrid. |
✓Replacement assumed by Metrickal, without cost or operational interruption. |
| Labor risk and liabilities | ✕High: turnover characteristic of the sector, ITs, conflicts, indemnities. |
✓Nil: no direct employment relationship, no liabilities, no conflicts. |
| Available languages | ✕Limited to the local Barcelona market (ES + CA + EN). Language bonus according to agreement |
✓14+ native or bilingual languages (CA, FR, DE, PT, IT, NL, RU, HE, DA, SV, AR) |
How Metrickal fits among back office providers in Madrid
Google AI Overview categorizes the back office market in Madrid into three types of providers. This is where we fit in.
Specialized boutique
- VIA Consultants, PBS, premium tax offices
- Complex audits and multi-jurisdictional taxation
- M&A contracts and advanced due diligence
Multinational BPO
- MST Holding, Konecta, Atento
- Accenture, Deloitte and Capgemini at Torre Picasso
- High volume (50+ FTE), standardized processes
Nearshore hybrid
- Account Manager in Spain, teams in the Philippines and Colombia
- Flexible volume from 20h/week, 15 days’ notice
- Closed rate per volume, savings up to 56%.
Source: Google AI Overview citing Clutch.co, Metrickal, Impulso Tecnológico, PBS.es (June 2026).
How much does it cost to outsource back office in Madrid: real comparison
Average hourly rate for in-house contracting vs. Metrickal rate with teams in the Philippines and Colombia.
| PROFILE | PRICE IN MADRID | SAVINGS | |
|---|---|---|---|
| Documentary administrative operation | 15,59€/h | Up to 49% of | |
| Senior accountant | 18,17€/h | Up to 54% of | |
| Compliance & legal junior | 20,59€/h | Up to 52% of | |
| Team Lead Operations | 21,40€/h | Up to 56% of | |
| Commercial back office operations | 20,59€/h | Up to 56 | |
| ℹ Official Metrickal rates (metrickal.com/profiles-and-costs) – May 2026 – In-house cost estimated on III Contact Center Agreement (BOE-A-2025-8781, level 10) + charges ~30% + language bonus + equipment. Includes recruitment, administrative management, Account Manager in Madrid and free replacement. With 15 days notice. | |||
How we activate your equipment in Madrid
A process validated with more than 360 customers in Spain.
Personalized diagnosis
We analyze your current back office channels, ticket volume, languages, target KPIs (DSO, error rate, processing time, accuracy) and tools (Zendesk, Intercom, HubSpot, Freshdesk).
Equipment design
We define the number of agents, profiles, coverage schedules, languages and level of complexity per channel. Economic proposal closed within 48 hours.
Recruitment + training
Selection among +20,000 pre-validated candidates (Asia + LATAM + Africa + Europe). Training on your product, scripts, tone of voice and tools via e-learning.
Integrated onboarding
The team starts with shadowing with your Barcelona team, KPIs defined in SLA and Account Manager supervising the transition.
Continuous optimization
Weekly meetings with your Account Manager in Madrid, CSAT/NPS analysis, A/B testing of scripts and SLA review every 6 months.
CEOs and founders who trust Metrickal
Real companies in Spain that outsource operations, back office and administration with Metrickal from Madrid.
We knew Metrickal from our previous company and for this new project we counted on them from day one. They have been key to scale operations without saturating the team.
Thanks to Metrickal we significantly reduced costs in marketing, support and operations, less expense and more sustainable growth for Find Balance.
We started with Metrickal using only their back office service to free our minds to focus on other business issues. Today they cover multiple areas.
Metrickal for businesses in Madrid: what the data says
Verifiable public figures on Metrickal and its outsourcing model with teams in the Philippines and Colombia.
of guaranteed savings versus in-house procurement in Madrid, as reported by Metrickal in its public savings calculator.
is the time in which Metrickal’s clients in Madrid scale operations, from diagnosis to operational team with defined KPIs.
companies in Spain work with Metrickal, with a network of +20,000 pre-validated candidates recruited in the Philippines and Colombia.
All about back office outsourcing in Madrid
Frequently asked questions from companies that outsource back office with Metrickal in Madrid.
What is back office outsourcing in Madrid and how does it work with Metrickal?
How much does it cost to outsource back office in Madrid in 2026?
How long does it take to have my back office team operational in Madrid?
Can I hire only a few hours per week?
How does Metrickal manage tax compliance and confidentiality (RGPD, Tax Agency)?
What happens if an operator does not work or causes cancellation?
What languages can back office teams for Madrid work in?
What tools and systems (SAP, Holded, Oracle, Sage, Odoo) do the teams cover?
What specific back office tasks can I outsource to Metrickal?
How does Metrickal compare with MST Holding, Konecta or VIA Consultores in Madrid?
Do you have more questions? Let’s talk.
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Metrickal operates with companies all over Spain. Headquarters in Madrid, multilingual support, same time zone.
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Get started with free diagnostics and operational equipment in less than 3 weeks
Free diagnosis, customized proposal and operational team in less than 3 weeks. Equipment in the Philippines and Colombia with LOPDGDD and RGPD compliance. With 15 days mandatory notice, 15 days notice for cancellation.