Logistics Outsourcing in Zaragoza: Save Up to 47% Without Losing Control of Your Operations
Metrickal is a Barcelona-based BPO company. Our account managers in Spain set up logistics teams in the country that best suits your operations (the Philippines and Colombia by default). For companies in Zaragoza and Aragón in sectors such as e-commerce, distribution, automotive, and parcel delivery: accounting, documentation, compliance, HR, operations, and bookkeeping. 24/7 access to your dashboard with real-time KPIs. Native Spanish and English speakers. Up and running in less than 3 weeks, starting at 20 hours per week, with 15 days’ notice if it doesn’t work out.
vs. in-house logistics in Zaragoza under the Third Contact Center Collective Bargaining Agreement (BOE-A-2025-8781)
Aragón is growing faster than Spain as a whole, and transportation is the driving force behind this growth.
Retail, transportation, and hospitality rose 7.1% year-over-year in the first quarter. When volume increases, the logistics back office is the first to fall short.
+360 companies in Spain already work with us
What is logistics outsourcing in Zaragoza?
Logistics outsourcing in Zaragoza involves delegating the comprehensive management of support channels (WhatsApp Business, email, web chat, phone, social media) to a specialized BPO provider. Metrickal is a Barcelona-based BPO company that sets up logistics teams in the Philippines and Colombia, managed by account managers in Spain, offering labor cost savings of up to 47% compared to the Third National Contact Center Collective Bargaining Agreement. Operational in less than 3 weeks, starting at 20 hours per week, with native-language support in Spanish, Catalan, English, German, Italian, and 14+ other languages—a key advantage for companies in Zaragoza and Aragon in sectors such as e-commerce, distribution, automotive, and parcel delivery with expansion plans into the EU and Latin America. More than 360 companies in Spain already trust metrickal, with over 20,000 pre-screened candidates.
SOURCE: Metrickal public data – metrickal.com – Updated May 2026
→ Schedule a demo for ZaragozaWhy Companies in Zaragoza Choose Metrickal
vs. fully-loaded cost of in-house logistics in Zaragoza (estimate based on collective bargaining agreement + freight + overhead)
Diagnosis, recruitment, training and onboarding. 48h in urgent cases.
Startups, SaaS, ecommerce, logistics, hospitality, fintech, healthcare and more.
ES, CA, EN, FR, DE, PT, IT, NL, RU, HE, DA, SV, AR and more
Why Companies in Zaragoza Outsource to Metrickal
Zaragoza will account for 43% of office leasing in Spain by 2025, with the Zaragoza TechPark serving as the digital hub (Glovo, Wallapop, Travelperk, Typeform, Factorial). In addition, the city is home to the operational headquarters of CaixaBank, Sabadell, Naturgy, Cellnex, Colonial, Mango, Damm, and Desigual, as well as the Catalan headquarters of IBEX-listed companies (Grifols, Almirall, Fluidra). In-house logistics hiring is regulated by the Third National Contact Center Collective Bargaining Agreement (BOE-A-2025-8781): level 10 base salary of €16,576/year plus a language bonus of €1,520/year. Including payroll taxes (~30%), equipment, and office costs, the fully-loaded cost exceeds €14.50/hour. Metrickal offers Spanish and English language support with trained teams (Asia, Latin America, Africa, and Europe) based on volume.
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Account Manager in Zaragoza, same time zone (CET, UTC+1) and within close proximity for in-person meetings
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Teams in the Philippines and Colombia (Asia + LATAM + Africa + Europe): your company does not assume an employment relationship in Spain.
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Logistics team available starting at 20 hours per week, with 15 days’ notice. 15 days’ notice required for termination.
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Native support for ES + CA + EN + DE + IT + DE—key for fintech/SaaS companies in Zaragoza and Aragón operating in sectors such as e-commerce, retail, automotive, and parcel delivery, with expansion into the EU and Latin America
What Is Logistics Outsourcing and Why Outsource It?
A clear definition, when it applies, and what it accomplishes for businesses in Zaragoza.
Logistics outsourcing—also known as customer service outsourcing or logistics BPO—involves delegating the comprehensive management of support channels—WhatsApp Business, email, web chat, phone, social media, and forms—to a specialized provider. Based in Barcelona, metrickal operates in Zaragoza and has logistics teams in the country that best suits your operation (the Philippines and Colombia by default). Flexible hours, support in up to 14 languages, and compliance with the LOPDGDD and GDPR guaranteed by the Account Manager in Spain.
Overburdened in-house logistics team: You’re losing customers due to a lack of follow-up on WhatsApp or via email—a common issue among startups in Zaragoza and Aragón in rapidly growing sectors such as e-commerce, distribution, automotive, and parcel delivery
The need for multilingual coverage (ES + CA + EN + DE + IT + DE) that the local labor market does not provide with the necessary flexibility
Seasonal peaks, Mobile World Congress, ISE, 4YFN, tourist season, which do not justify permanent hiring under the agreement
Focus on your core business: free your Barcelona team from repetitive Level 1 logistics tasks so they can focus on product, sales, or expansion
is the reduction in labor and task costs that Metrickal achieves for its clients, as reported on its own platform.
SOURCE: Metrickal, linkedin.com/company/metrickal
is the time in which Metrickal customers scale operations from diagnostics to equipment with defined KPIs.
SOURCE: Metrickal, metrickal.com (homepage)
Logistics Services Included for Businesses in Zaragoza
Each package is tailored to your vertical, channels, languages and volume. From 20h/week, with 15 days notice.
Multichannel customer service
WhatsApp Business (#1 channel in Spain), email, web chat, telephone and social networks. Incident resolution, FAQs management, escalation to level 2.
Order and returns management
Processing, modifications, returns and tracking with carriers (SEUR, DHL, GLS, Correos). Integration with Shopify, WooCommerce, Magento, Prestashop.
NPS and CSAT surveys
Design, launch and analysis of post-purchase NPS and post-interaction CSAT surveys. Monthly reporting with actionable insights and quarterly plan.
Upselling and reactive cross-selling
Identifying opportunities during logistics interactions. Validated scripts, ongoing training, and a commission model based on conversions.
Social media support
Reactive community management: Instagram DMs, Twitter/X, Facebook Messenger, TikTok. Response time <30 minutes during working hours.
International Multilingual Logistics
Native or bilingual team fluent in 14+ languages. Ideal for fintech, SaaS, and e-commerce companies in Zaragoza and Aragón operating in sectors such as e-commerce, distribution, automotive, and parcel delivery, with expansion plans in Europe or Latin America. Includes a native Catalan speaker.
In-house team in Zaragoza vs. Metrickal
What changes when you outsource to a specialized BPO partner.
| FACTOR | IN-HOUSE IN ZARAGOZA Hiring under a collective bargaining agreement | WITHMETRICKAL—RECOMMENDED—Outsourcing with Metrickal |
|---|---|---|
| Monthly cost per agent FTE | ✕~2.320+/month (16.576 convention level 10 + language + language bonus + charges ~30% + equipment + indirect) |
✓From 1.280€/month (160h × 8€), all inclusive, without hidden variables |
| Time of incorporation | ✕8–12 weeks in Zaragoza: selection, contract, social security enrollment, initial training |
✓Operational in <3 weeks (48h in urgent cases with available profile). |
| Scalability of hours and profiles | ✕Limited: each extra agent requires new hire for 8-12 weeks. |
✓Immediate: add hours, languages or channels in 72h without penalties |
| Administrative and labor management | ✕Contracts, payrolls, severance payments, ITs, dismissals at your expense (HR or management) |
✓100% managed by Metrickal: contracts, payroll, IT leave. |
| Hourly coverage | ✕Limited by working day (1,764h/year). Surcharges for holidays and night work. |
✓24/7 coverage with no surcharges for shifts, holidays or nighttime. |
| Replacements due to leaves of absence | ✕Lengthy processes: 3–6 weeks to replace an agent in Zaragoza |
✓Replacement assumed by Metrickal, without cost or operational interruption. |
| Labor risk and liabilities | ✕High: turnover characteristic of the sector, ITs, conflicts, indemnities. |
✓Nil: no direct employment relationship, no liabilities, no conflicts. |
| Available languages | ✕Limited to the local Barcelona market (ES + CA + EN). Language bonus according to agreement |
✓14+ native or bilingual languages (CA, FR, DE, PT, IT, NL, RU, HE, DA, SV, AR) |
Zaragoza is less than 320 km from the center of Spain.
Madrid, Barcelona, Bilbao, and Valencia are all within the same radius. That’s why PLAZA is Europe’s largest logistics platform—not just another one.
Actual Distances
- Madrid, 318 km away
- Barcelona, 312 km away
- Bilbao, 302 km away
- Valencia, 308 km away
What We Cover
- Order, Delivery Note, and Shipment Management
- Tracking Shipments and Incidents
- Customer Service for Carriers and End Customers
- Document Reconciliation and Reporting
PLAZA by the Numbers
- Europe’s Largest Logistics Platform
- More than 600 companies have set up operations
- More than 16,000 people working
- About 250,000 vehicles per week
Sources: Aragón Logistics Platform, official data on area and distances; elEconomista, February 25, 2026, for businesses, employment, and traffic from PLAZA.
Who transports goods from Zaragoza?
PLAZA continues to grow, and with it, the administrative burden associated with each shipment. That back-office operations is the first to get bogged down when volume increases.
SQUARE
Zaragoza Logistics Platform
13,117,977 m²
The largest logistics facility on the European continent.
Dachser
Second Center at PLAZA
, Calle Castillo de Capúa
14 million invested and 80 new jobs by 2026.
P3 Logistic Parks
P3 Zaragoza Plaza
42,600 m² lot
28,400 m² of leasable space under development through 2027.
PLAZA Expansion
89 new hectares
424 million in investment
Approved in February 2026 with the platform at 90%.
How Much Does Logistics Outsourcing Cost in Zaragoza: A Real-World Comparison
Average hourly rate for in-house contracting vs. Metrickal rate with teams in the Philippines and Colombia.
| PROFILE | PRICE IN ZARAGOZA | SAVINGS | |
|---|---|---|---|
| Administrative Document Processing | €15.55/hour | Up to 49% | |
| Senior Accountant | €17.64/hour | Up to 47% | |
| Junior Compliance & Legal Specialist | €19.00/hour | Up to 48% | |
| Operations Team Lead | €19.84/hour | Up to 47% | |
| Commercial Logistics Operations | €19.00/hour | Up to 47% | |
| ℹ Official metrickal Rates (metrickal.com/profiles-and-costs) · May 2026 · Estimated in-house cost based on the Third Contact Center Collective Bargaining Agreement (BOE-A-2025-8781, Level 10) + payroll taxes ~30% + language bonus + equipment. Includes recruitment, administrative management, an Account Manager in Zaragoza, and replacement at no additional cost. With 15 days’ notice. | |||
How We Activate Your Equipment in Zaragoza
A process validated with more than 360 customers in Spain.
Personalized diagnosis
We analyze your current logistics channels, ticket volume, languages, target KPIs (DSO, error rate, processing time, accuracy), and tools (Zendesk, Intercom, HubSpot, Freshdesk).
Equipment design
We define the number of agents, profiles, coverage schedules, languages and level of complexity per channel. Economic proposal closed within 48 hours.
Recruitment + training
Selection among +20,000 pre-validated candidates (Asia + LATAM + Africa + Europe). Training on your product, scripts, tone of voice and tools via e-learning.
Integrated onboarding
The team starts with shadowing with your Barcelona team, KPIs defined in SLA and Account Manager supervising the transition.
Continuous optimization
Weekly meetings with your Account Manager in Zaragoza, CSAT/NPS analysis, A/B testing of scripts, and SLA reviews every 6 months.
CEOs and founders who trust Metrickal
Real companies in Spain that outsource operations, logistics, and administration to metrickal in Zaragoza.
We knew Metrickal from our previous company and for this new project we counted on them from day one. They have been key to scale operations without saturating the team.
Thanks to Metrickal we significantly reduced costs in marketing, support and operations, less expense and more sustainable growth for Find Balance.
We started working with metrickal by using only their logistics service so we could take the pressure off ourselves and focus on other aspects of the business. Today, they handle multiple areas for us.
Metrickal for Businesses in Zaragoza: What the Data Says
Verifiable public figures on Metrickal and its outsourcing model with teams in the Philippines and Colombia.
in guaranteed savings compared to hiring internally in Zaragoza, according to metrickal’s public savings calculator.
This is the time it takes for metrickal’s clients in Zaragoza to scale up their operations, from the initial assessment to a fully operational team with defined KPIs.
companies in Spain work with Metrickal, with a network of +20,000 pre-validated candidates recruited in the Philippines and Colombia.
Everything You Need to Know About Outsourcing Your Logistics Back Office in Zaragoza
Frequently asked questions from carriers and shippers who work with Metrickal in Zaragoza and Aragón.
What is logistics outsourcing in Zaragoza, and how does it work with Metrickal?
Which logistics processes can I outsource, and which ones should I keep in-house?
How much does it cost to outsource logistics back-office operations in Zaragoza?
Why Zaragoza and not another city for logistics operations?
What happens during peak campaign periods?
How does your team integrate with my TMS or ERP?
Which collective bargaining agreement applies to the logistics sector in Zaragoza?
What happens if a team member leaves?
Do you work with companies based at PLAZA?
How long does it take for the equipment to become operational?
Do you have more questions? Let’s talk.
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Get started with free diagnostics and operational equipment in less than 3 weeks
Free diagnosis, customized proposal and operational team in less than 3 weeks. Equipment in the Philippines and Colombia with LOPDGDD and RGPD compliance. With 15 days mandatory notice, 15 days notice for cancellation.