Call Center Outsourcing in Las Palmas: Save Up to 53% Without Losing Control of Your Operations
Metrickal is a Barcelona-based BPO company. Our account managers in Spain set up call center teams in the country that best suits your operations (the Philippines and Colombia by default). For companies in Las Palmas and the Canary Islands in sectors such as tourism, hospitality, shipping, and international e-commerce: accounting, documentation, compliance, HR, operations, and customer service. 24/7 access to your dashboard with real-time KPIs. Native speakers of Spanish, English, and French. Up and running in less than 3 weeks, starting at 20 hours per week, with a 15-day cancellation notice if it doesn’t work out.
vs. in-house call center in Las Palmas under the Third Contact Center Collective Bargaining Agreement (BOE-A-2026-5300)
The Canary Islands are growing faster than Spain and have lower-than-average wages.
That combination explains why the contact center industry has been established on the island for years, and also why it is difficult to retain employees with language skills.
+360 companies in Spain already work with us
What is call center outsourcing in Las Palmas?
Call center outsourcing in Las Palmas involves entrusting a specialized BPO provider with the comprehensive management of support channels (WhatsApp Business, email, web chat, phone, and social media). Metrickal is a Barcelona-based BPO company that sets up call center teams in the Philippines and Colombia, managed by account managers in Spain, offering labor cost savings of up to 53% compared to the Third National Contact Center Collective Bargaining Agreement. Operational in less than 3 weeks, starting at 20 hours per week, with native-language support in Spanish, Catalan, English, French, Italian, German, and 14+ other languages—a key advantage for companies in Las Palmas and the Canary Islands in sectors such as tourism, hospitality, shipping, and international e-commerce expanding into the EU and Latin America. More than 360 companies in Spain already trust metrickal, with over 20,000 pre-screened candidates.
SOURCE: Metrickal public data – metrickal.com – Updated May 2026
→ Schedule a demo for Las PalmasWhy Companies in Las Palmas Choose Metrickal
vs. the cost of a fully-staffed in-house call center in Las Palmas (estimate based on collective bargaining agreement + payroll taxes + overhead)
Diagnosis, recruitment, training and onboarding. 48h in urgent cases.
Startups, SaaS, ecommerce, logistics, hospitality, fintech, healthcare and more.
ES, CA, EN, FR, DE, PT, IT, NL, RU, HE, DA, SV, AR and more
Why Companies in Las Palmas Outsource to Metrickal
Las Palmas will account for 43% of office leasing in Spain in 2025, with the Las Canteras / Puerto de La Luz area serving as a digital hub (Glovo, Wallapop, Travelperk, Typeform, Factorial). Added to this are the operational headquarters of CaixaBank, Sabadell, Naturgy, Cellnex, Colonial, Mango, Damm, and Desigual, as well as the Catalan headquarters of IBEX-listed companies (Grifols, Almirall, Fluidra). In-house call center staffing is regulated by the Third National Contact Center Agreement (BOE-A-2026-5300): a level 10 base salary of €17,139.58/year plus a language bonus of €1,520/year. Including payroll taxes (~30%), equipment, and office space, the fully-loaded cost exceeds €14.50 per hour. metrickal offers Spanish and English language support with teams in the Philippines and Colombia, depending on volume.
- ✓
Account Manager in Spain, same time zone (CET, UTC+1) and within close proximity for in-person meetings
- ✓
Teams in the Philippines and Colombia: Your company does not establish an employment relationship in Spain
- ✓
Call center team available starting at 20 hours per week, with 15 days’ notice. 15 days’ notice required for termination
- ✓
Native support for ES + CA + EN + FR + IT + DE—a key factor for fintech/SaaS companies in Las Palmas and the Canary Islands operating in sectors such as tourism, hospitality, shipping, and international e-commerce with expansion into the EU and LATAM
What Is Call Center Outsourcing and Why Should You Outsource It?
A clear definition, when it applies, and what it accomplishes for businesses in Las Palmas.
Call center outsourcing—also known as customer service outsourcing or call center BPO—involves entrusting a specialized provider with the comprehensive management of support channels: WhatsApp Business, email, web chat, phone, social media, and contact forms. In Las Palmas, metrickal operates from its Barcelona headquarters and maintains call center teams in the country that best suits your operations (the Philippines and Colombia by default). Flexible hours, support in up to 14 languages, and compliance with the LOPDGDD and GDPR, guaranteed by the Account Manager in Spain.
Overwhelmed in-house call center team: You lose customers due to a lack of follow-up on WhatsApp or via email—a common issue among startups in Las Palmas and the Canary Islands in sectors such as tourism, hospitality, shipping, and rapidly growing international e-commerce.
Need for multilingual coverage (ES + CA + EN + FR + IT + DE) that the local labor market does not provide the necessary flexibility.
Seasonal peaks, Mobile World Congress, ISE, 4YFN, tourist season, which do not justify permanent hiring under the agreement
Focus on your core business: free your Barcelona team from repetitive Level 1 call center tasks so they can focus on product development, sales, or expansion
is the reduction in labor and task costs that Metrickal achieves for its clients, as reported on its own platform.
SOURCE: Metrickal, linkedin.com/company/metrickal
is the time in which Metrickal customers scale operations from diagnostics to equipment with defined KPIs.
SOURCE: Metrickal, metrickal.com (homepage)
Call center services included for businesses in Las Palmas
Each package is tailored to your vertical, channels, languages and volume. From 20h/week, with 15 days notice.
Multichannel customer service
WhatsApp Business (#1 channel in Spain), email, web chat, telephone and social networks. Incident resolution, FAQs management, escalation to level 2.
Order and returns management
Processing, modifications, returns and tracking with carriers (SEUR, DHL, GLS, Correos). Integration with Shopify, WooCommerce, Magento, Prestashop.
NPS and CSAT surveys
Design, launch and analysis of post-purchase NPS and post-interaction CSAT surveys. Monthly reporting with actionable insights and quarterly plan.
Upselling and reactive cross-selling
Identifying opportunities during call center interactions. Validated scripts, ongoing training, and a commission model based on conversions.
Social media support
Reactive community management: Instagram DMs, Twitter/X, Facebook Messenger, TikTok. Response time <30 minutes during working hours.
International Multilingual Call Center
Native or bilingual team fluent in 14+ languages. Ideal for fintech, SaaS, and e-commerce companies in Las Palmas and the Canary Islands in sectors such as tourism, hospitality, shipping, and international e-commerce expanding into Europe or Latin America. Native Catalan speaker included.
In-house team in Las Palmas vs. Metrickal
What changes when you outsource to a specialized BPO partner.
| FACTOR | IN-HOUSE IN LAS PALMAS Contract under agreement | With Metrickal Recommended Outsourcing with Metrickal |
|---|---|---|
| Monthly cost per agent FTE | ✕~€2,320+/month (€17,139.58 under collective bargaining agreement, level 10 + language bonus + benefits ~30% + equipment + indirect costs) |
✓From 1.280€/month (160h × 8€), all inclusive, without hidden variables |
| Time of incorporation | ✕8–12 weeks in Las Palmas: selection, contract, Social Security enrollment, initial training |
✓Operational in <3 weeks (48h in urgent cases with available profile). |
| Scalability of hours and profiles | ✕Limited: each extra agent requires new hire for 8-12 weeks. |
✓Immediate: add hours, languages or channels in 72h without penalties |
| Administrative and labor management | ✕Contracts, payrolls, severance payments, ITs, dismissals at your expense (HR or management) |
✓100% managed by Metrickal: contracts, payroll, IT leave. |
| Hourly coverage | ✕Limited by working day (1,764h/year). Surcharges for holidays and night work. |
✓24/7 coverage with no surcharges for shifts, holidays or nighttime. |
| Replacements due to leaves of absence | ✕Lengthy processes: 3–6 weeks to replace an agent in Las Palmas |
✓Replacement assumed by Metrickal, without cost or operational interruption. |
| Labor risk and liabilities | ✕High: turnover characteristic of the sector, ITs, conflicts, indemnities. |
✓Nil: no direct employment relationship, no liabilities, no conflicts. |
| Available languages | ✕Limited to the local Barcelona market (ES + CA + EN). Language bonus according to agreement |
✓14+ native or bilingual languages (CA, FR, DE, PT, IT, NL, RU, HE, DA, SV, AR) |
The ZEC requires you to maintain local jobs. Nothing can replace that.
It’s important to make this clear before discussing prices: if your company is registered in the Canary Islands Special Zone, outsourcing to us does not count toward your employment quota. What it does do is free up your local team to focus on the tasks that do count.
What Does the ZEC Require?
- A 4% rate compared to the 25% rate under the general system
- At least 5 jobs in Gran Canaria or Tenerife
- Approximate minimum investment of 100,000 euros in the islands of the capital region
- Employees must physically reside and work in the Canary Islands
What We Cover
- Top-notch phone, chat, and email support
- Seasonal campaigns without expanding the workforce
- Coverage during afternoons, weekends, and peak times
- It doesn’t count toward your ZEC quota, and we don’t intend for it to.
The rest of the REF
- A general IGIC rate of 7%, compared to the 21% VAT rate on the Spanish mainland
- State contact center agreement, without a separate pay scale for the Canary Islands
- Base salary of €1,224.26 per month at Level 10
- A 3.4% increase to be implemented in 2026
Sources: Law 19/1994 and the Canary Islands Special Zone Consortium (requirements and tax rate). Economic and Tax Regime of the Canary Islands (IGIC). Third National Collective Bargaining Agreement for Contact Centers, BOE-A-2026-5300.
Who is hiring call center agents in Las Palmas right now?
This isn’t just a theoretical market. There are more than 100 open positions for call center agents on the island, and several of them require language skills that are hard to find.
Konecta
Las Palmas de Gran Canaria
Maritime Transport
Recruits candidates with French and English language skills for shipping accounts.
Domingo Alonso Group
‘s In-House Contact Center in Gran Canaria
Automotive After-Sales Service.
Aviation Industry
Reservations and Customer Service:
Profiles in Italian
Current job openings that require proficiency in Italian.
Tourism
16.8% of employment
in the Canary Islands
Seasonality determines the peaks in contact volume.
How Much Does Call Center Outsourcing Cost in Las Palmas: A Real-World Comparison
Average hourly rate for in-house contracting vs. Metrickal rate with teams in the Philippines and Colombia.
| PROFILE | PRICE IN LAS PALMAS | SAVINGS | |
|---|---|---|---|
| Customer Service Representative, ES | €15.55/hour | Up to 49% | |
| Bilingual Agent (Spanish + English) | €17.19/hour | Up to 53% | |
| Agent (ES + FR), Shipping Accounts | €18.07/hour | Up to 45% | |
| Service Team Lead | €19.84/hour | Up to 53% | |
| Service Coordinator | €18.07/hour | Up to 53% | |
| ℹ Official metrickal Rates (metrickal.com/perfiles-y-costes) · August 2026 · Estimated in-house cost based on the Third Contact Center Collective Bargaining Agreement (BOE-A-2026-5300, Level 10) + payroll taxes ~30% + language bonus + equipment. Includes recruitment, administrative management, an Account Manager in Spain, and free replacement. With 15 days’ notice. | |||
How We Set Up Your Equipment in Las Palmas
A process validated with more than 360 customers in Spain.
Personalized diagnosis
We analyze your current call center channels, ticket volume, languages, target KPIs (DSO, error rate, processing time, accuracy), and tools (Zendesk, Intercom, HubSpot, Freshdesk).
Equipment design
We define the number of agents, profiles, coverage schedules, languages and level of complexity per channel. Economic proposal closed within 48 hours.
Recruitment + training
Selection from among more than 20,000 pre-screened candidates in the Philippines and Colombia. Training on your product, scripts, tone of voice, and tools via e-learning.
Integrated onboarding
The team starts with shadowing with your Barcelona team, KPIs defined in SLA and Account Manager supervising the transition.
Continuous optimization
Weekly meetings with your Account Manager in Spain, CSAT/NPS analysis, A/B testing of scripts, and SLA reviews every 6 months.
CEOs and founders who trust Metrickal
Real companies in Spain that outsource operations, call centers, and administrative tasks to metrickal from Las Palmas.
We knew Metrickal from our previous company and for this new project we counted on them from day one. They have been key to scale operations without saturating the team.
Thanks to Metrickal we significantly reduced costs in marketing, support and operations, less expense and more sustainable growth for Find Balance.
We started working with metrickal by using only their call center service so we could take the pressure off ourselves and focus on other aspects of the business. Today, they handle multiple areas for us.
Metrickal for Businesses in Las Palmas: What the Data Says
Verifiable public figures on Metrickal and its outsourcing model with teams in the Philippines and Colombia.
in guaranteed savings compared to in-house hiring in Las Palmas, according to metrickal’s public savings calculator.
This is the time it takes for metrickal’s clients in Las Palmas to scale up their operations, from the initial assessment to a fully operational team with defined KPIs.
companies in Spain work with Metrickal, with a network of +20,000 pre-validated candidates recruited in the Philippines and Colombia.
Everything You Need to Know About Outsourcing Your Call Center in Las Palmas
Frequently asked questions from Canary Islands companies that outsource their call center services to metrickal.
What is call center outsourcing in Las Palmas, and how does it work with Metrickal?
Does outsourcing count toward the ZEC’s employment quota?
How much does a call center agent cost in Las Palmas?
Why is it hard to find real estate agents who speak foreign languages in Gran Canaria?
Does the IGIC affect the billing for the service?
How are peak seasons handled?
What happens if an agent leaves?
What CRM and phone system do you use?
How long does it take for the equipment to become operational?
How does metrickal compare to Konecta or other contact centers in the Canary Islands?
Do you have more questions? Let’s talk.
Schedule a callOutsourced customer service in other cities in Spain
Metrickal works with companies throughout Spain. Headquartered in Las Palmas, with multilingual support and in the same time zone.
back office available
Customer service available
available logistics
You are here
Customer service available
back office available
available logistics
Coming Soon
Coming Soon
Coming Soon
Coming Soon
Get started with free diagnostics and operational equipment in less than 3 weeks
Free diagnosis, customized proposal and operational team in less than 3 weeks. Equipment in the Philippines and Colombia with LOPDGDD and RGPD compliance. With 15 days mandatory notice, 15 days notice for cancellation.