Logistics back office in Valencia: saves up to 52% for the Port (5.66M TEUs)
We take the back office out of your logistics chain with remote teams trained in the Philippines and Colombia, coordinated from Ausias Marc 141 (Eixample, Barcelona). For logistics operators, importers and exporters with traffic in the Port of Valencia (5.66M TEUs in 2025, 4th container port in Europe). Document management, carrier coordination, after-sales service, fleets and customs. Team up and running in 3 weeks, from 20h/week, you leave with 15 days notice if it does not work.
in labor costs vs. in-house logistic back office in Valencia under agreement
+360 COMPANIES ALREADY WORK WITH US
What is logistics outsourcing in Valencia?
Logistics outsourcing in Valencia means handing over to a BPO the daily operations of the logistics back office: document management (CMR, BL, packing list, customs clearance), coordination with carriers (SEUR, DHL, GLS, Maersk, MSC), after-sales service to importers and exporters, management of fleet incidents, tracking of orders in transit and support to customs brokers. Metrickal operates from its headquarters in Barcelona with remote teams trained in the Philippines and Colombia, managed by Account Managers in Spain. Ideal for logistics operators in the Port of Valencia (5.66M TEUs in 2025, 4th in Europe), companies such as Mercadona, Consum, Ford Almussafes, Power Electronics (Llíria), Stadler Rail or Anecoop. Equipment up and running in 3 weeks, savings up to 52%, you leave with 15 days notice if it does not work.
SOURCE: Metrickal public data – metrickal.com – Updated May 2026
→ View Valencia profilesWhy companies in Valencia choose Metrickal
vs actual cost with in-house logistics back office charges in Valencia (estimate based on agreement + charges)
From the first call to the first closed ticket. 48h in emergencies.
Logistic operators, ecommerce, importers, exporters, distribution
ES, EN, FR, DE, IT, NL, PT, RU, AR, ZH. Key for international traffic
Companies in Valencia that already outsource to us
Valencia is the 4th container port in Europe with 5.66 million TEUs in 2025, behind only Rotterdam, Antwerp and Hamburg. The Valencian logistics ecosystem includes Mercadona (logistics centers in Riba-roja), Consum, Ford Almussafes (1 of the 5 Ford plants in Europe), Power Electronics (Llíria, exports 80% to USA), Stadler Rail (Albuixech plant) and Anecoop (leading fruit and vegetable cooperative). In-house contracting is regulated by sectorial agreements with real cost with charges according to volume. Metrickal offers remote logistic back office with agents with verified C1 according to volume.
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Account Manager in Barcelona, same time zone as Valencia (CET, UTC+1). Real time coordination with your port operations.
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Team in Manila and Bogota (Philippines and Colombia): your company assumes no employment relationship, no additional social security charges
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Operational equipment from 20h/week, you leave with 15 days notice if it does not work. Scalable according to the volume of transit operations in the port.
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Multilingual support (ES + EN + FR + DE + IT + ZH + AR). essential to coordinate with Asian shipping lines, US customs and EU partners.
What is logistics outsourcing and why outsource?
Clear definition, when it applies and what it solves for companies in Valencia.
Logistics outsourcing means handing over to a BPO all administrative and supply chain coordination tasks: document management (BL, CMR, packing list, customs clearance, certificates of origin), tracking of orders in transit, importer/exporter support, coordination with carriers and customs brokers, fleet incident management, returns and claims. Metrickal operates from Barcelona with remote teams (Philippines and Colombia), flexible time coverage, multilingual support and LOPDGDD/RGPD compliance.
Saturated logistics operator: you lose customs clearance window due to lack of documentary follow-up. critical in the Port of Valencia with 24/7 transits.
Need for night and holiday time coverage to coordinate with Asian shipping lines (+6 to +9 time zone) without increasing salary costs.
Seasonal logistic peaks: Christmas campaign, Black Friday, sales, etc. that do not justify permanent hiring under the agreement.
Focus on physical port operations: freeing your Valencian team from repetitive back office tasks to focus on quayside and customs operations
is the reduction in labor and task costs that Metrickal achieves for its clients, as reported on its own platform.
SOURCE: Metrickal. linkedin.com/company/metrickal
is the time in which Metrickal customers scale operations from diagnostics to equipment with defined KPIs.
SOURCE: Metrickal. metrickal.com (homepage)
Logistics back office services included for companies in Valencia
We package by channel (WhatsApp, email, voice) and by language. Minimum 20h/week, scale up as much as needed. From 20h/week, you leave with 15 days notice if it doesn’t work.
Logistics document management
Processing of BL, CMR, packing lists, customs clearance, certificates of origin, EUR.1, DUA. Coordination with customs brokers and customs agents in Valencia.
Coordination with carriers
Tracking of orders in transit with SEUR, DHL, GLS, TNT, shipping companies (Maersk, MSC, CMA CGM, Hapag-Lloyd). Incident management in fleet and deliveries.
Logistics after-sales service
Support to importers/exporters and end customers: order status, modifications, returns, claims for damage or loss in transit.
Reporting and logistics KPIs
Design and maintenance of operations dashboards: transit times, on-time delivery, dock occupancy, costs per route. Weekly/monthly reporting.
Multi-country EU/USA back office
Native or bilingual team (ES, EN, FR, DE, IT, NL, ZH, AR) for companies with international traffic. Coordination with EU partners and US customs in US time zone.
E-commerce returns management
Complete processing of the return flow: communication with the customer, label generation, coordination with the carrier, control of returned stock, reimbursement.
Team in-house at Valencia vs Metrickal
What changes when you outsource to a specialized BPO partner.
| FACTOR | IN-HOUSE IN VALENCIACONTRACTINGUNDER AGREEMENT | WITH METRICKALRECOMMENDEDOutsourcingwith Metrickal |
|---|---|---|
| Monthly cost per agent FTE | ✕according to volume (salary agreement + charges ~30% + equipment + office in Valencia) |
✓Closed rate according to volume, all inclusive, no hidden variables. |
| Time of incorporation | ✕8-12 weeks in Valencia: selection, contract, SS, specific logistics training. |
✓Operational in less than 3 weeks (48h in urgent cases with available profile). |
| Seasonal scalability | ✕Limited: each extra profile requires new hire of 8-12 weeks. |
✓Immediate: add hours, profiles or languages in 72h without penalties. Key for port peaks |
| Administrative and labor management | ✕Contracts, payrolls, severance payments, ITs, dismissals at your expense (HR or management) |
✓100% managed by Metrickal: contracts, payroll, IT leave. |
| Nighttime coverage | ✕Limited by workday agreement. Significant surcharges for night shifts and holidays. |
✓24/7 coverage without surcharges. Key to coordinate with asia/Pacific shipping lines. |
| Replacements due to leaves of absence | ✕Long processes: 3-6 weeks to replace an experienced logistics profile. |
✓Replacement assumed by Metrickal, without cost or operational interruption. |
| Labor risk and liabilities | ✕High: turnover, ITs, disputes, severance payments |
✓Nil: no direct employment relationship, no liabilities, no conflicts. |
| Languages for international traffic | ✕Limited (ES + EN). Language bonus according to agreement for FR/DE |
✓14+ languages: ES, EN, FR, DE, IT, NL, PT, RU, AR, ZH, HE, DA, SV… |
How much does it cost to outsource logistics in Valencia: a real comparison
Average price per hour of in-house hiring vs. Metrickal rate with remote agents.
| PROFILE | PRICE IN VALENCIA | SAVINGS |
|---|---|---|
| Documentary logistics operation | 16,55€/h | Up to 52% of the total |
| Freight forwarder coordinator (ES+EN) | 21,14€/h | Up to 53% of |
| Senior multi-country (EU/USA) | 21,40€/h | Up to 54% of |
| Team Lead Operations | 21,40€/h | Up to 54% of |
| Customer Care logistics | 15,59€/h | Up to 49% off |
| ℹ Official Metrickal rates (metrickal.com/profiles-and-costs) – May 2026 – In-house cost estimated on III Contact Center Agreement (BOE-A-2025-8781, level 10) + charges ~30% + language bonus + equipment. Includes recruitment, administrative management, Account Manager in Barcelona and free replacement. You leave with 15 days notice. | ||
How we activate your equipment in Valencia
A process validated with more than 360 customers in Spain.
Logistics diagnosis
We analyze your supply chain: volume of operations, tools (SAP, Oracle, Navision, logistics ERP), partners (carriers, customs brokers), KPIs.
Equipment design
We define profiles, critical languages (Asian, USA), coverage schedules to align with shipping companies and customs. Economic proposal closed in 48h.
Recruitment + training
Selection among +20,000 candidates. Training on your Valencian port operations, customs documentation, ERP systems and internal procedures.
Integrated onboarding
Shadowing with your Valencian team, KPIs defined in SLA, Account Manager supervising transition. Secure access to your systems with LOPDGDD/RGPD.
Continuous optimization
Weekly meetings with your Account Manager, on-time delivery analysis, costs per route, SLA review every 6 months, continuous process improvement.
CEOs and founders who trust Metrickal
Real companies in Spain that outsource operations, customer service and back office with Metrickal from Barcelona.
We knew Metrickal from our previous company and for this new project we counted on them from day one. They have been key to scale operations without saturating the team.
Thanks to Metrickal we significantly reduce costs in marketing, support and operations. less expense and more sustainable growth for Find Balance.
We started with Metrickal using only their SAC service to free our minds to focus on other business issues. Today they cover multiple areas.
Metrickal for logistics operators in Valencia: what the data says
Verifiable public figures on Metrickal and its outsourcing model with remote agents.
of guaranteed savings versus in-sourcing in Valencia, as reported by Metrickal in its public savings calculator.
is the time in which Metrickal’s customers scale logistics operations, from diagnostics to operational equipment with defined KPIs.
companies in Spain work with Metrickal, with a network of +20,000 pre-validated candidates recruited in the Philippines and Colombia.
All about logistics outsourcing in Valencia
The most common doubts of Valencian companies that outsource with Metrickal.
What is logistics outsourcing in Valencia and how does it work with Metrickal?
How much does it cost to outsource logistics in Valencia in 2026?
How long does it take to have my logistics team operational in Valencia?
Can I hire only for specific campaigns (Black Friday, Christmas, sales)?
How does Metrickal manage legal compliance with a remote agent model?
What happens if a logistics profile does not work or causes cancellations?
What languages can teams work in to coordinate international traffic?
What ERP and logistics management systems does Metrickal’s equipment support?
Do you still have doubts about your specific case in Valencia?
View all frequently asked questions →Outsourced logistics in other cities in Spain
Metrickal operates with companies all over Spain. Headquarters in Barcelona, multilingual support, same time zone.
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Start saving on logistics outsourcing costs in Valencia this week
Free diagnosis, customized proposal and operational team in less than 3 weeks. Team in Manila and Bogota with LOPDGDD and RGPD compliance. You leave with 15 days mandatory notice, 15 days notice for cancellation.